With the National Day holiday approaching, in order to ensure that every passenger and driver can travel with peace of mind, under the guidance of the competent authorities, Didi has comprehensively launched the deployment of safety and security during the long holiday, coordinated the investigation of risks and hidden dangers, organized emergency drills, improved safety functions, optimized service experience, and strengthened the protection of drivers' rights and interests.
During the holidays, there are many long-distance travels, large high-speed traffic, and easy to stay in scenic spots, so Didi optimizes the safety plan and arranges 24-hour rotation duty in multiple links, so as to make every effort to properly respond to various emergencies.
Strengthen the protection of stations and long-distance orders, and train drivers to improve their skills
Didi's ride-hailing, ride-hailing, taxis, flower pigs, delivery, and substitute drivers continue to carry out various special driving safety trainings, identify and intervene in speeding, distraction, fatigue driving, etc., and strictly manage the service hours of drivers, which is expected to help stop more than 500 fatigue accidents per day.
Didi's environmental risk early warning system can intelligently identify environmental risks such as crossings and collisions outside vehicles, with an average of more than 8 million reminders per day, and drivers can take timely avoidance measures after broadcasting reminders, which is expected to help reduce the accident rate of pedestrians and non-motor vehicles by 41%.
For orders over long distances, stations, and highways/expressways, there are about 140,000 phone calls per day reminding passengers to wear seat belts in the back row. After the end of each order, the broadcast reminds passengers to pay attention to the car coming from behind, and some cities have piloted the installation of small round mirrors on the rear door to help passengers observe and avoid the risk of "opening the door to kill".
The security system covers before, during and after the trip, and real-time location protection throughout the journey
Before the driver's entry and trip, Didi verifies the driver's ID and identifies the person's portrait to ensure that the person's ID card is consistent and the person and vehicle are consistent; During the trip, Didi dynamically analyzes abnormal situations based on various security policies that run in real time, and strengthens real-time location protection throughout the process.
DiDi Security Center also provides passengers and drivers with a wealth of safety tools, such as safety hotline, audio and video protection, trip sharing, 110 alarm, etc., and safety customer service and safety experts are online 24 hours a day, 7 ×hours a day, to respond to various safety needs.
Didi has worked closely with the police to launch a variety of police-enterprise publicity activities to jointly crack down on illegal and criminal acts involving platforms and protect the legitimate rights and interests of drivers and passengers. The Didi Emergency Office will also continue to provide early warnings and real-time responses to severe weather such as typhoons and heavy rains, and a variety of safety strategies to ensure the safety of drivers and passengers.
Low-carbon travel, no matter which way, don't forget about safety
For users who choose to travel around the area for short distances during the holidays, Didi also provides a wealth of low-carbon travel methods.
Didi Qingju carries out special guarantees for vehicle cleaning and maintenance, supply and maintenance personnel supply, supply and demand scheduling, and sets up fixed-point operation and maintenance in key areas to increase manpower transportation capacity, and timely vehicle supply and dredging scheduling.
Didi Hitch will simultaneously strengthen the verification of people and vehicles, and strictly manage violations such as private carpooling, dumping passengers halfway, additional charges, and frequent cancellations.
Xiaoju Charging will strengthen the frequency of offline station inspections, and battery guards and battery health files will guard the charging safety throughout the process.
Subdivide travel scenarios to continuously meet users' personalized travel needs
While continuously improving the security system, Didi also continues to improve the product and service experience to meet the segmented and personalized needs of users.
Elderly passengers can use the "Didi Senior" WeChat mini-program, the "Help the Elderly Taxi" in the App, the "400-688-1700" telephone hotline, or the taxi call hotline 95128 in some cities, to take the bus conveniently in a variety of ways. Visually impaired users and guide dog users can use Didi's "Barrier-free Travel Service" to enjoy priority dispatch and other rights and interests. If you travel with a pet, you can choose Didi's special car with pet travel service. Users who want to go to multiple locations and have their own itinerary can choose Didi chartered buses.
In addition, Didi has also successively launched functions such as "quiet and undisturbed at night" and "reporting after drinking", and personalized services such as "pet express" and "optional female driver" are being tried or tested in some cities.
Abnormal expenses are refunded, and account information and property must be protected
In response to problems that may arise during the trip, such as detours, charges for not taking the car, failure to end the order in time, and overcharging surcharges, Didi has upgraded the "Fare Guard" service, which allows passengers to activate the three functions of "stop, refund, and compensation" in different levels when passengers have abnormal fares in the above scenarios, so as to ensure that the cost of each taxi is transparent and reasonable.
If you accidentally lose your item in a taxi, please contact the driver through the Didi Chuxing app or mini program "My - Customer Service - Lost and Found Found", or call the hotline 400-000-0999.
Didi Digital's AI anti-fraud improves the accuracy and timeliness of risk screening and ensures the safety of users' funds.
Didi Delivery has established a full-link contraband identification-early warning (interception)-control mechanism, covering 100% of all orders through contraband AI model + manual review. Upgraded the "Cargo Damage Zero Liability Guarantee" to add an online quick claim settlement function to provide comprehensive compensation protection for cargo loss and damage caused by non-subjective malice.
Subsidies of 400 million yuan for drivers will be issued to improve the service quality of key scenarios
During the "Eleventh" period, in order to encourage drivers to take orders and improve the success rate of users, Didi issued 400 million driver subsidies and launched ten rewards. During the peak hours when travel supply and demand are tight, we will try to charge holiday driver service fees to increase driver income.
At the same time, under the guidance of the competent authorities, Didi will set up support fleets in Beijing, Nanjing and other cities to alleviate the evacuation pressure of stations and popular scenic spots, and reserve online car-hailing to ensure the capacity of the fleet resources to respond to the call of various places at any time.
Happy holidays to all passengers, friends and drivers!