On September 26, the first phase of the "Director of the Bureau of Consultation and Complaints" activity in Jinning District was officially "received" in the District Government Affairs Service Center, and three enterprises "sought medical treatment" on the spot with development pain points, blocking points and difficulties.
The "consultation and consultation" was led by Yang Huirong, deputy head of the Jinning District People's Government, led by the District Government Service Administration, and jointly "consulted" by the District Federation of Industry and Commerce, the District Natural Resources Bureau, the District Housing and Urban-Rural Development Bureau, the District Market Supervision Bureau and other departments to jointly solve the development demands of the enterprise.
Yunnan Zeshitong Real Estate Development Co., Ltd., Kunming Guixin Paper Products Packaging Co., Ltd., and Changtu Supply Chain Management (Yunnan) Co., Ltd. participated in the "consultation".
Yunnan Zeshitong Real Estate Development Co., Ltd. raised questions about some policies and approval processes in real estate development projects; Kunming Guixin Paper Products Packaging Co., Ltd. paid attention to the "bottleneck" of the development of the paper product packaging industry, and asked how to enhance the competitiveness of the industry and market expansion strategies and other related issues; Changtu Supply Chain Management (Yunnan) Co., Ltd. consulted on issues such as equity change and offline handling of the full set of application procedures.
The department of "sitting for consultation and receiving complaints" listened carefully to the demands of the enterprise and gave responses and answers on the spot. The "directors" immediately proposed solutions to the problems raised by the enterprises, and the problem resolution rate and enterprise satisfaction rate of this event were both 100%.
"Reception" is the means, and putting yourself in the shoes of the enterprise to solve problems is the goal. "The director sits on the clinic to receive complaints", which is different from the traditional "enterprises make appeals, departments respond", it transforms the "waiting" service of government departments into "sitting and waiting" to receive complaints, and understands the "illness" of the enterprise and deals with it in a timely manner through telephone, email and on-site "registration", so as to effectively improve the efficiency of government services.
The Jinning District Government Service Administration said that it will continue to track the demands of enterprises to ensure that every problem can be effectively solved, and will take this opportunity to promote the solution of more common problems, continuously improve the level of government services, and create a better business environment.
It is reported that the "director of the bureau to sit and receive complaints" in Jinning District has 1 issue per month, with 5 numbers per period. The relevant departments will inform the person in charge of the "registration" enterprise of the specific time and time of the "consultation" by telephone, text message, email and other means 3 days before the "consultation".
All-media reporter He Po correspondent Wu Kunlian
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