A small coin has built a solid "connecting bridge" between the small and micro franchise branch of Jinyunhu Town of Taizhou Bank and customers.
At noon on September 24, a woman walked into the small and micro franchise branch of Jinyunhu Town, Taizhou Bank, carrying heavy bags and bottles and cans. She ran a supermarket more than 20 years ago, and after changing careers, she accumulated a large amount of coins that have not been exchanged. With the popularity of electronic payments, these coins are becoming less and less useful. Knowing that Taizhou Bank provided change exchange services and that the branch was near her shop, she brought all the coins from her home to exchange.
In the face of such a large amount of change, customers are inevitably a little apprehensive and worried about the inconvenience caused to the bank. However, the lobby manager saw her concern at a glance and quickly led her to the counter and made it clear that she could handle the exchange business. The bags were untied one by one, and they were filled with coins with a face value of 1 yuan and 5 jiao, of which 1 yuan coins accounted for the majority, and most of them were old varieties that had gradually withdrawn from circulation.
In order to reduce the waiting time of customers, the sub-branch immediately organized 2 front desk managers and operation supervisors to work together to carry out the inventory. They carefully sorted, counted and bandaged carefully, and finally successfully completed the counting and exchange of coins, with a total exchange of more than 2,000 yuan. The customer expressed his gratitude for the service of the sub-branch, and there are still uncounted coins that will be processed at a later date.
Bank of Taizhou has always adhered to the concept of "customer-centric, full of customers", kept in mind the cash service requirements such as not rejecting RMB and actively promoting small denomination exchange, and did a good job in the exchange of change. In the future, our bank will continue to fulfill its social responsibility, do a good job in the publicity and service of cash business such as small denomination exchange and broken exchange, do practical things for the masses, and pass on the temperature to every customer.
(Correspondent Bao Xiangxiang)