Ms. Fang reflected
She spent more than 100,000 at a gym
Later, he withdrew from the course due to job transfer
The refund request has been submitted for more than a year
There has been no news yet
There is a Welsh fitness on the fourth floor of Hangzhou Binjiang Baolong City
In February last year
Ms. Fang got a 10-year diamond card in the store
Later, I bought a lot of private lessons
Ms. Fang: At that time, it was for fitness, and then the company was also here, there were swimming, boxing, and the normal kind of training strength.
Reporter: How many sections did you buy at that time?
Ms. Fang: I didn't add it at the time, maybe there are hundreds of classes.
Reporter: Buy so much?
Ms. Fang: Because at that time, I said that I would not buy it, and if I had to stay after class, they were always on the sidelines.
Reporter: How much did it cost?
Ms. Fang: Anyway, there should be more than 100,000 in total.
Ms. Fang said
It was a bit annoying to be marketed at the time
Thinking that I want to work out anyway
I bought these private lessons
After that, I would come to class basically every two or three days
Ms. Fang: Later, because of the company's internal transfer, I was going to be transferred to Lin'an, and then I went to work there, so I meant that I wanted to withdraw from the class, and then I filled out the form at that time and said that I could withdraw from the class, that is, I would be charged 30% (handling fee) for withdrawal, and I agreed.
August 14 last year
Ms. Fong filled out a form to withdraw from the class
Seven personal training contracts
After deducting the handling fee
Add up to a total of 83,307 yuan
Ms. Fang: He said that someone would contact me after the company process was completed, and then after contacting me.
Reporter: Did you say how long?
Ms. Fang: He kept saying that this was an internal process of the company, and I didn't know when it would be, and then he kept saying that I should wait for the notice. Hurry up and return the money to me, and then because the card I did at that time was a ten-year card, to see if I could return this card as well, I forgot how much it was, because it took a long time to do it.
Wells Fitness Hangzhou Binjiang Baolong City Store Staff: It's not convenient to shoot here, you provide your work card, I will record your problems in detail, and then feedback to the company.
Reporter: Didn't the store come forward to reply, because she handled the card in your store, and applying for a refund is also the process of your store.
Wales Fitness Hangzhou Binjiang Powerlong City Staff: Your work card or phone number.
The reporter showed his ID and left his contact information
No response was received from Wales by press time
Ms. Fang at the scene called the headquarters
400 customer service hotline
Wales Fitness Customer Service Hotline Staff: At present, your refund is still under approval by the company.
Ms. Fang: The company has been auditing you for more than a year.
Wells Fitness Customer Service Hotline Staff: I can see what you mean.
Ms. Fang: Can I help me see which courses I am applying for a refund?
Wales Fitness Customer Service Hotline Staff: You wait for me to help you verify, what I see is two contracts, one is a regular course for personal training, and then 3 classes, and the other is a regular course for 20 classes in the swimming pool, these two contracts, the amount is 14,679 yuan.
Ms. Fang: No, no.
Wales Fitness Customer Service Hotline Staff: Is the content of the application incorrect?
Ms. Fang: That's right.
Wales Fitness Customer Service Hotline Staff: Then you may need to consult the store, because the application is submitted by the store.
Ms. Fang: If a customer applies for a refund, how long does the process take?
Welsh Fitness Customer Service Hotline Staff: The customer service side can't estimate the time.
Ms. Fang found the mall service desk
The staff took note of the situation
In accordance with the Measures for the Implementation of the Law on the Protection of Consumer Rights and Interests in Zhejiang Province
Article 10
A single registered prepayment voucher provided by the enterprise legal person
The amount must not exceed $5,000
It was a weekend at the time of the interview
Ms. Fang said
Wait until the working day
The situation will be complained to the relevant functional department