On the National Day, the red flag flutters, and there is a festive atmosphere everywhere. In various posts on the expressway, the high-speed people offer the most affectionate praise to the motherland with sincere hearts and practical actions. Whether it is the toll collector who serves with a smile in the toll booth, or the squad leader guard who directs and coordinates the vehicle, or the monitor who stares at the screen in the monitoring room, or the ETC customer service who professionally answers and deals with problems, they all stick to their posts with a high sense of responsibility and mission, and compose a moving high-speed hymn.
Smile like the sun, warm journey
At the toll booth, the toll collectors greet every passing vehicle with a warm smile and professional service. A warm greeting, accurate operation again and again, showing the demeanor of high-speed people. They patiently answer the questions of the drivers and passengers, provide them with the best quality service, and let them feel the warmth of home during the journey.
Coordinated and orderly, escorted
The toll squad leader guards, in the toll station square, directs the orderly passage of vehicles to ensure the smooth flow of traffic. They always pay attention to the charging site and deal with all kinds of emergencies in a timely manner. In case of emergencies, act quickly, take effective measures, always be vigilant, and do not let go of any detail to ensure the smooth progress of the charging work. They are not afraid of hardships and cold, and use their practical actions to guard the safety of the highway. Coordinated and orderly, escorted.
Insightful and precise scheduling
During the National Day, they stared intently at the surveillance screen, paying close attention to every movement on the highway. Cooperate closely with various positions to form an efficient work system. Once abnormal situations such as traffic congestion and accidents are found, they immediately and quickly notify the relevant departments to deal with them to ensure that the problem can be solved in a timely manner, and release road condition information to drivers and passengers through the information boards of each road section to guide them to choose a reasonable driving route.
Patience and meticulousness, service first
During the National Day, the use of ETC climbed, customer consultation became more frequent, every call represents an expectation of the driver and passenger, and the staff of the ETC customer service center patiently answered every call, listened carefully to customer demands, carefully analyzed the root cause of the problem, and quickly gave solutions. Whether it is equipment failure, abnormal deduction or account problem, they are fully committed to answering customer questions in detail, providing customers with high-quality experience with enthusiastic service and professional knowledge, and ensuring that customers can travel smoothly.
On the National Day, high-speed people in different positions, with the same perseverance and dedication, send the most sincere blessings to the motherland. May the motherland be more prosperous!
Contributed by|Ma Shuting, Shuai Dan (Qingjia Toll Office)
Editor|Guo Yaqin
Audit|Fu Jinghua