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Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

Housekeeping is a profession that brings convenience and warmth to many families. As a party member, Zhou Xiaohua, the founder of Xilin Gol Mengtian Domestic Service Co., Ltd., led the team to be down-to-earth, diligent, and used his own hands and reputation to provide the most intimate and satisfactory service for the majority of owners, and conveyed the warmth of "home" in due diligence.

Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

Zhou Xiaohua was born in the countryside and grew up in pastoral areas, and started her own entrepreneurial road when she was only 19 years old, with a spirit of daring to fight in her bones, although she has tasted the ups and downs of entrepreneurship, she has also developed her tenacious and strong character of never admitting defeat.

Founded in 2009, at first because of the small scale and small business, the business was not sluggish, Zhou Xiaohua from the district to the outside of the district, from the second and third tier cities to Beijing, Shanghai, Guangzhou and Shenzhen, from the ordinary housekeeping training class to the EMBA president seminar, every day non-stop, hungry to explore and learn, expand business, and seek a way out for the company's development.

"As long as it is valuable, we must try it, and we must continue to fight for it!" At the beginning of the business, Zhou Xiaohua's heart was full of determination.

As a private enterprise, Zhou Xiaohua adheres to strict requirements and strict management in the management of the company, insists on always putting customer needs and service quality in the first place, and regards "customer satisfaction" as the top priority. In 2011, Zhou Xiaohua invested money, purchased equipment, recruited employees, and gradually put the company on the right track. On weekdays, she focuses on the skill improvement and quality training of employees, and guides them to correctly understand and love the housekeeping industry, Zhou Xiaohua often says to employees, "Our industry involves thousands of households, and our service is warm to thousands of households, we have thousands of reasons to do well, and there is no reason to do it badly." ”

Day by day, step by step, the brand of "Tianjia Politics" has truly been established in the hearts of employees and in the praise of customers, and has become a golden signboard.

Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

Zhou Xiaohua, general manager of Xilin Gol Mengtian Government Service Co., Ltd.: "As an entrepreneur, I have encountered a lot of ups and downs along the way, the housekeeping industry is a low-profit industry, what can support me is the firm confidence and social responsibility of this industry, the housekeeping industry contains 20 categories, more than 200 kinds of services, covering all aspects of the family, I hope we can really understand this industry, come to this industry, provide customers with better service, and send services to everyone who needs them." ”

Today, Tianyi Government Company has broken through the bottleneck and made a comprehensive leap to become a leading enterprise in the industrialization of staff-based housekeeping industrialization covering housekeeping services, product distribution, network services, employment intermediaries, information consulting, housekeeping training, elderly care and childcare, product sales, and community services, serving more than 35,000 users, completing more than 45,000 total businesses, and the customer return visit satisfaction rate of more than 98%.

Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

In 2013, the company set up a 25-member women's volunteer service team with party members as the main body, and insisted on providing voluntary housekeeping services for the widows, disabled and elderly people in the community for many years, and has served more than 1,000 times.

The housekeeping work is difficult, hard, dirty and tiring, but this did not make Zhou Xiaohua and her team retreat at all, on the contrary, under her leadership, every student and employee is full of infinite hope for a better life, and they are proud of themselves as a housekeeper.

After more than ten years of struggle and hard work, the company's assets now reach more than 1,000 yuan, and it has gradually grown into a benchmark enterprise in the domestic service industry of the whole Union. By the end of 2023, more than 6,000 participants have been trained and various public welfare trainings have been held, with an employment rate of more than 80%.

Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

Tianyi Government Company has won more than 30 honors such as "National Thousand Family Service Enterprises", "Top Ten Domestic Service Enterprises in Inner Mongolia Autonomous Region" and "AAAA-level Domestic Service Enterprises in the Region", and since its establishment in 1996, Zhou Xiaohua has also been rated as "National Model Labor in the Field of Commerce and Trade Circulation", "The Most Beautiful Domestic Worker of the All-China Women's Federation", "Model Labor of the Autonomous Region", "Excellent Party Affairs Worker of the Autonomous Region" and other honorary titles, and was elected as the party representative of the 10th and 11th Party Congress of the CPC Inner Mongolia Autonomous Region. He is a representative of the 12th Party Congress of Xilinhot City and a representative of the 15th People's Congress of Xilinhot City.

Two representatives and one committee member丨Zhou Xiaohua: The key to service is to be attentive

Zhou Xiaohua, General Manager of Xilin Gol Mengtian Domestic Service Co., Ltd.: "Entering the new era, our domestic service industry is facing unprecedented opportunities and challenges. In the next step, we will take meeting the diversified needs of families for housekeeping services as the goal, continuously improve service awareness and quality, enhance service skills, bravely assume social responsibility, and contribute to the professional development of the housekeeping service industry in Xilin Gol League. ”

Reporter: Liang Yuhua

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