The installation of elevators has brought convenience to the daily life of many residents in old communities, especially the elderly. In order to accelerate the promotion of elevators into the building and continuously improve the construction of community infrastructure, Changhai Road Street in Yangpu District grasps the actual demands of the people in the implementation of the project, solves problems with efficient action ability, all-round thinking and attempts, and continuously contributes to the construction of a better community.
Recently, some citizens have called through the "12345" citizen service hotline in Yangpu District to report that there are potential safety hazards and design and construction progress in the process of elevator installation in a community on Jiamusi Road, Changhai Road Street, and they hope that the relevant departments will coordinate and deal with them after verification.
After receiving the work order, the Changhai Road Street Urban Transportation Center immediately called the citizens to verify their demands and communicated with the staff of the street elevator special team to go to the site for investigation. In fact, the community is a multi-storey after-sales housing community built in 1994, and most of the residents who moved in that year are now elderly. However, the community buildings are not equipped with elevators, and for residents living in the middle and upper floors, it takes a lot of effort to get in and out of the house, and "difficulty in traveling" has become the primary problem in life.
To this end, residents in the community actively called for the installation of elevators, and at the end of 2022, they applied to the street for additional elevators, and in June last year, the elevator construction was officially launched. However, in the initial stage of construction, some residents expressed opposition, and during the construction process, some citizens reported problems such as design and safety hazards, resulting in the delay in completing the construction and putting into use of the elevator.
In order to speed up the elevator delivery process and solve the problem of residents' "difficulty in going out" as soon as possible, Changhai Road Street actively gave full play to the professional advantages of the special working group for elevators, collected residents' suggestions in advance, formulated countermeasures one by one, and promoted the resolution of various demands in the construction process step by step by means of inter-departmental joint logistics linkage. In view of the fact that some owners oppose the addition of elevators to the building, the staff summarized the main concerns of the owners after participating in the communication, such as the impact of the construction of the elevator on life, the impact on lighting after the addition of elevators, and other problems.
In this regard, the staff has always stood in the perspective of both parties to think about the problem, first of all, actively build a bridge of communication, invite the building owners to actively negotiate, internal resolution of differences, for the construction of the ladder impact level, the staff in cooperation with the neighborhood committee, community property, police station, supervision, construction and other units held more than 10 coordination meetings, from many aspects of the building owners of the ideological work, patiently explain the policy, explain the process of the ladder, in the actual construction, in strict accordance with the design drawings of accurate planning, but also to ensure the staggered construction, Minimize the impact on residents.
In view of the problems raised by some owners, such as the proximity of the elevator shaft to the house and the incomprehension of the demolition of part of the original structure of the house during the construction of the elevator, the staff urged the construction party to explain and communicate in a timely manner, optimize the plan on the premise of ensuring the construction, and finally successfully resolve the contradictions one by one. In addition, there is also a delay in the elevator project due to the reasons of the implementation unit, in this regard, the street special working group also took the initiative to carry the banner of responsibility, immediately cooperated with the supervision unit to investigate the construction progress of the building, and urged the construction agency to strictly grasp the progress until the final construction is completed.
Through the unremitting efforts of the special working group, the elevator finally successfully completed the acceptance, and since then, the distance between the floors has no longer become a trouble and worry for residents. Enjoying the convenience brought by the elevator, many owners also showed a long-lost smile when talking with the staff. Through the follow-up hotline call, the relevant respondents expressed satisfaction with the work of the street. Among them, several owners made a special trip to present pennants and expressed their gratitude to the staff for their serious attitude of being anxious about what the masses are anxious about and thinking about what the masses think.
In the next step, Changhai Road Street will continue to give full play to the professional advantages of the working group, strengthen the "troika" of the linkage community, popularize the policy of adding ladders, and resolve neighborhood conflicts. We will continue to fulfill the role of the supervision unit of the street elevator project, control the quality, and work together with many parties to provide special protection for the personal rights and interests of all owners. In addition, the street will continue to strengthen people's livelihood work, continue to explore new measures to "benefit people's livelihood and warm people's hearts", and promote the development of the "12345" citizen service hotline in Yangpu District in a better direction with a higher position and more solid motivation.
Text: Cheng Jiajia
Editor: Xi Yuxuan
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