Since September 30, Minhang District has organized 500 volunteers to reinforce the work of the Hongqiao Comprehensive Transportation Hub, providing on-site consultation and guidance services for passengers, so that tourists can feel the temperature of Shanghai city and the delicacy of Minhang's services.
From now on, "Minhang Today" will launch the "Happy Minhang Volunteer as a Pioneer - National Day Volunteer Notes", let's take a look——
From October 7th to 8th, the Hongqiao hub ushered in a large number of returning passengers, and young people wearing "blue vests" of the Youth League Committee of the District State-owned Assets Supervision and Administration Commission shuttled back and forth in the crowd, providing on-site consultation and guidance services for passengers, and sticking to their volunteer posts until the last train arrived in the early morning of the next day.
Minfang Group Youth League Branch Lu Jing
"Don't worry, I'll show you your friends."
In front of the busy Information Desk 2, the volunteers met a young man with an anxious face. He eagerly explained: "I came to pick up my friend, and even though we have turned on real-time location sharing, I still can't find his exact location. Excuse me, do you know exactly where this is? Volunteer Lu Jing took the little brother's mobile phone and carefully checked the real-time location information, she accurately pointed out: "Your friend is now near the South 2 exit on the arrival level, come with me, and we will go there to find him together." Volunteers Lu Jing and Li Nan led the little brother through the bustling crowd, and finally locked the familiar figure in the sea of people. After the two met, he excitedly thanked the volunteers: "Thank you so much! Your service is so caring and thoughtful, it is definitely a six-star review! ”
Min grain company Youth League branch Shen Qingyuan
"Auntie, don't worry, I'll help you"
Shen Qingyuan, a young volunteer from Minliang Company, met an aunt who was in a hurry to leave the station at the west entrance and exit of Hongqiao Railway Station, which was connected to the subway entrance, bus station, online car-hailing pick-up point and other transportation stations, which made the aunt a little "confused" for a while. After observing the situation, Shen Qingyuan stepped forward to inquire for the first time, patiently listened to the aunt's appeal, and after learning its destination, he quickly thought about the best outbound route, skillfully opened the mobile phone map, carefully checked the stations and operating hours of each mode of transportation, and combined with the actual situation of the scene, he quickly inquired about the correct way to leave the station for the aunt, and also received full gratitude.
Zhang Yufeng, Youth League Branch of Da Zero Bay Group
"I am honored to be able to contribute to Minhang"
During the two-day volunteer activity, there was a steady stream of people who came to inquire. In the bustling flow of people, a lonely grandmother asked volunteer Zhang Yufeng where the subway was, speaking non-standard Mandarin, saying that she was illiterate and that she was going to Shanghai Railway Station to take the train to Beijing to watch the flag-raising ceremony. At that time, there was a security guard on duty at the same point, so Zhang Yufeng personally accompanied the grandmother to buy a subway ticket, sent her to the subway platform and told her to take about 10 stops to People's Square to transfer to Line 2. As he left, his grandmother's words of "Thank you, boy" inspired him to continue his volunteer work. There was also a pair of deaf-mutes, who were very anxious at that time, took out their mobile phones and pointed to a train to Changshu, to the effect that they asked how to enter the station to buy a ticket to take the train. Since there were other friends at the same point, he took them to the second floor through gestures and mobile phone typing, went through the security check, went to the manual platform to buy tickets, and then sent them to the specific waiting gate. As he left, he saw them give him a thumbs up.
Zhang Yufeng said: "This volunteer activity has allowed us to see the strong transportation capacity of the Hongqiao hub and the reliable logistics support for holiday travel, and I am very honored and proud to be a native of Minhang to represent Minhang District." ”
Wang Jiayi, branch of the joint league of the organ
"Tourist friends, you go this way"
A foreign friend came to the information desk, he said that he had jumped to the payment interface, but the ticket has not been successfully issued, and he does not know whether he can take the high-speed rail. Seeing that the English payment interface on his mobile phone displayed "Payment processing", she patiently explained to him in English that the payment might not have been successful, and the platform was verifying the status, calming his emotions, and guiding him to the high-speed rail ticket window for further confirmation processing through the staff. In the return rush, the most asked by passengers is "how to get to Hongqiao Tiandi" and "how to take Hongqiao Hub 10", in the face of these frequent inquiries, she can quickly and skillfully answer: "This road to the end, go upstairs to the first floor", in order to ensure that tourists can understand accurately, she always speaks with gestures, with concise and accurate answers to solve the urgent needs of tourists.
Every little thing, a thank you, those endless warm moments...... In the Hongqiao transportation hub, the youth league members of the District SASAC Youth League Committee experienced the importance of volunteer service, which is not only an action, but also a responsibility, a way to convey love and care. In the future, they will devote themselves to volunteer service with a fuller mental state, and interpret the demeanor and responsibility of Minhang state-owned youth with practical actions.
Contribution: District and District-level Organ Work Party Committee District State-owned Assets Supervision and Administration Commission Editor: Xu Peixin (intern) Preliminary review: Lin Xinyi Review: Yao Yiying Final review: Xu Leibing Reprinted, please indicate that it is from Minhang's official WeChat today
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