Recently, an insider reported to the Consumer Quality Daily reporter that the management of the "Mao Cai Xi Shi" store under Sichuan Bali Rongxiang Catering Management Co., Ltd. is "out of control", some stores upload false pictures to mislead consumption, and there are also stores with poor sanitary environment and non-standard operation of kitchen staff, resulting in the continuous appearance of flies, cockroaches, hair and other foreign objects in the distributed dishes, and even many consumers reported severe diarrhea after eating the dishes......
According to the official website of "Mao Cai Xi Shi", "Mao Cai Xi Shi" belongs to Sichuan Bali Rongxiang Catering Management Co., Ltd. In 2015, the first Maocai Xishi store in Chengdu opened, and now there are more than hundreds of "Maocai Xishi" stores, with stores in Sichuan, Shaanxi, Shanxi, Henan, Jiangsu and other places.
Recently, a reporter from the Consumer Quality Daily randomly conducted an unannounced investigation on a number of "Mao Cai Xi Shi" stores in Chengdu, and found that their stores are divided into two types, one is a "dine-in + take-out" store, and the other is a take-out-based store. Dine-in stores are very different from take-out-based stores, with dine-in stores being clean and tidy, while some takeaway-based stores have a relatively poor hygienic environment.
Insiders reported that some "Mao Cai Xi Shi" stores posted false pictures on the takeaway platform. Is the situation reported by the insider true? According to the information provided by the insider, the reporter found that the photos uploaded by a store in Jinniu District, Jinniu District, "Mao Cai Xi Shi", are very different from the real environment of the store, and the promotional pictures of the takeaway platform show that the environment in the store is spacious and bright, clean and tidy, but the real environment makes the reporter can't bear to look at it directly, the ingredients are directly placed on the ground, and the catering equipment is stacked randomly, making the already small space more crowded and messy......
Ms. Li, a consumer, said that when she orders takeout, she often looks at the pictures of the in-store environment uploaded by the merchants, and the clean and tidy ones are often her first choice. Industry insiders said that in order to attract the attention of customers and increase the number of orders, takeaway merchants upload beautiful pictures that have been processed by PS, or steal pictures from other stores, which not only damages the legitimate rights and interests of consumers, but also disrupts a fair and just market order.
In response to this situation, many consumers expressed both anger and helplessness. They called on the relevant authorities to strengthen the supervision of food delivery platforms and merchants, and establish stricter review mechanisms and punishment measures to ensure that consumers can enjoy a real and transparent consumption experience. At the same time, consumers also suggest that the platform ensure the authenticity "verification" function, so that "false advertising" has nowhere to hide.
Insiders revealed that the operation of some store employees of "Mao Cai Xi Shi" is not standardized, and there are potential food safety hazards. Is the situation reported by the insider true? The reporter of the consumer quality newspaper randomly visited a number of "Mao Cai Xi Shi" stores, and found that there are obvious differences between the head office and the branches, the head office is relatively large, the dining environment in the store is better, the desktop and the ground are clean and tidy, but the in-store dining environment of some branches is relatively bad, not only the store area is small, a large number of dishes and utensils are stacked chaotically, and the dining environment has become a "roadside stall".
During the visit, the reporter of the Consumer Quality News found that the kitchen employees of the "Mao Cai Xi Shi" head office wore overalls, work hats and masks in the process of processing and packaging food, but individual employees wore masks that were not standardized, revealing their noses and mouths. Ms. Dong, a consumer, said that since the kitchen staff are wearing masks, it means that the business has requirements, but the non-standard wearing indicates that there is a problem in management.
Visiting a number of "Mao Cai Xi Shi" branches, the reporter found that some employees wore work clothes, and some employees did not wear work clothes. Some store kitchen staff wear work hats and masks when processing food; There are also employees who only wear work hats but not masks; There are also employees who are neither wearing work caps nor masks. The reporter compared a number of stores of "Mao Cai Xi Shi" and found that compared with the main store and the branch, the performance of the store environment and staff operation are significantly different.
On March 18, 2021, the National Health Commission and the State Administration for Market Regulation jointly issued the "GB31654-2021 National Food Safety Standard General Hygienic Specifications for Catering Services". The standard clearly requires that catering workers should maintain good personal hygiene when working, should wear clean work clothes, and should wear clean work hats to avoid hair falling and contaminating food. Employees in special rooms and special operation areas should wear clean masks when operating, and masks should cover their mouths and noses.
Mr. Wu, who has been engaged in the catering industry for many years, said that catering workers who do not wear work hats and masks when processing food will cause the oil and sweat on their hair and skin to come into contact with food, increasing the possibility of food contamination and increasing the risk of virus transmission. Ms. Li, a consumer, raised her concern that catering workers do not wear work hats when processing food, which may cause hair to fall in the food; Failure to wear a mask in a standardized manner may cause saliva to splash into the food, causing the food to become a "saliva dish".
Through big data monitoring, it was found that many consumers reported that the dishes purchased in the "Mao Cai Xi Shi" store were not fresh, deteriorated or smelled, some consumers reported that "crab stick balls are sour", some consumers reported that "Mao Duck has a fishy smell", and some consumers reported that "quail eggs are smelly". One of the consumers reported that the bean curd in the dishes he bought had a peculiar smell, the shrimp dumplings were sour, and the chicken feet were also sour......
Combing through the monitoring data, the reporter found that there were many consumers who reported that hair, cockroaches and other foreign objects appeared in the dishes purchased in the "Mao Cai Xi Shi" store, and some consumers reported eating flies, and some consumers reported eating plastic, and even some consumers reported eating cigarette butts......
Combing through the monitoring data, the reporter found that consumers in many stores of "Mao Cai Xi Shi" reported that they had "diarrhea" after eating the dishes. Some consumers reported feeling unwell immediately after eating, while others experienced "diarrhoea" a few hours later. For example, some consumers reported that they went back and forth to the toilet three or four times after eating for an hour, and some consumers reported that they had just become jet fighters within half an hour of eating, and some consumers reported that they gave bad reviews because they were poisoned by eating spoiled or undercooked food, and went to the hospital for blood testing, and the doctor judged that it had a relatively large impact on liver function.
Industry insiders said that consumers who have diarrhea after eating dishes are likely to have eaten spoiled food or unhygienic food. Behind the fast and convenient take-out catering, there are hidden safety hazards such as unknown sources of ingredients, poor processing environment, and poor hygienic conditions. Food safety is no trivial matter, chain brand enterprises can not blindly expand, let alone just charge franchise fees, should actively fulfill the regulatory obligations of the brand, put food safety in the first place, and constantly strengthen the inspection and management of stores, reduce the potential risk of food safety, so that consumers can rest assured and consume with peace of mind. (Reporter of Consumer Quality News)