Panyu District closely focuses on the work deployment of the provincial and municipal high-quality development conferences, takes the promotion of the standardization, standardization and facilitation of government services as the main line, keeps integrity and innovation, focuses on the construction of a smart government service environment, keeps pace with the times, and implements the "dual drive" of universal convenience and efficient smart government affairs and high-quality development of new quality and productivity services, so as to escort the high-quality development of the whole district from point to area, speed up smart government affairs again, and make things more convenient for the masses. According to statistics, from January 1, 2024 to October 8, 2024, the total number of business acceptance cases of government affairs Xiaowu outlets across the country was 39,262, of which 16,724 cases were accepted by outlets in Panyu District.
Consolidate the hard foundation of smart government affairs
Panyu District has launched multi-terminal integration services, successively launched the government affairs Xiaowu hall end, PC terminal, mobile phone terminal, and tablet computer terminal to achieve the "four-end" organic integration and function upgrade, docked and tested the digital home platform "Yunxiaojia" service, and piloted the transformation of some offline physical windows into "cloud windows" to realize the concretization of cloud government services, and continuously broaden the supply channels of cloud government services to meet the needs of diversified services. Scientifically coordinate the stationing matters, continue to coordinate and promote the stationing of high-frequency government affairs in the government affairs Xiaowu, and strictly implement the training system before and after the entry of the items to further improve the quality and efficiency of services. In the past six months, 426 new government affairs have been included in the government affairs Xiaowu for handling, and 8 related business trainings have been carried out. At present, a total of 5,366 matters can be handled by the government affairs of the district, and 59,760 business cases have been handled by the government affairs of the district.
The cloud window handles related business
Make an appointment for Xiaowu business on the mobile phone
Handle business on the TV side
Do fine and efficient government affairs "soft" services
From December 30, 2023, Panyu District will take the lead in carrying out weekend extended services for 66 high-frequency matters such as enterprise establishment and pension application through the government affairs Xiaowu in the city, and at the same time, dynamically adjust the scope of delayed service items in combination with the actual situation, accurately and efficiently ask for needs, and effectively solve the problem of "no time to do it during working hours" for the enterprise masses. In the context of further promoting the offline "cross-domain communication" of government affairs, relying on the remote joint office model of government affairs to promote more equal supply of government services, through continuous expansion of the coverage of government affairs, one post can connect 273 government affairs in 16 provinces and 35 regions across the country, and realize more than 58,000 national matters "one house" and "nationwide office", and at present, government affairs Xiaowu has accepted 65,582 cross-regional businesses.
The government affairs hall is set up in the district government service center
Create a new situation of convenience and business
Through the continuous improvement of the software and hardware of the intelligent government service environment, Panyu District has effectively realized that Panyu government affairs can be done at the doorstep, and effectively enhanced the new impetus for the optimization of Panyu's first-class business environment of "those who are near and those who are far away". In the future, Panyu District will focus on improving the concept of new smart government services, continue to optimize and enrich the form of service content, further improve the level of service standardization and specialization, continuously refresh the "progress bar" of smart government affairs with intelligent innovation measures, and continue to promote government services that can be done nearby, at multiple points, and across domains, so as to ignite the "strong engine" of high-quality development of new productivity in the district.
Text/Photo: Panyu Financial Media Reporter Zhong Shiwei Correspondent Zhong Ding Duan Shudan