The masses have demands, and they are most afraid of "kicking the ball", how to make the masses reflect the problems with both worry and effort?
In Dushan County, Guizhou, a convenient channel for the masses to solve problems has been opened.
In recent years, Dushan County has adhered to and developed the "Fengqiao Experience" in the new era, and through the construction of a comprehensive management center, it has made "command and dispatch more powerful, personnel strength more substantial, working mechanism more perfect, and risk prevention more efficient", effectively solved the problems of "entering multiple doors, finding multiple people, and running multiple trips" for the masses, and effectively created a one-stop reception, package mediation, and full-chain solution of contradiction and dispute resolution operation mode, which has realized the improvement of the people's sense of security and happiness, and built a solid line of defense for social harmony and stability.
There are more professional and efficient ways to resolve conflicts and disputes
"We were all relieved to see that there was hope for the money back." A group of workers said excitedly that they would like to thank all the mediators for coming forward to help them get their "hard-earned money" back.
In July this year, the Dushan County Comprehensive Management Center successfully mediated a case of arrears of wages for migrant workers. Under the overall guidance of the Political and Legal Committee of the County Party Committee, the County Comprehensive Management Center, the County Housing and Urban-Rural Development Bureau, and the County Human Resources and Social Security Bureau jointly issued rectification measures, requiring enterprises to make deadline guarantees to migrant workers according to the fund allocation process, and finally completed the fund allocation according to the wage list.
"It's so convenient, it is very smooth and orderly from consultation to completion, and the staff here are very professional and patient." Aunt Chen praised the masses and said that she had gone to several places for consultation due to the property management problems of the community, and she had been delayed for a long time, but she did not get a satisfactory reply.
Nowadays, whether it is a fierce quarrel caused by trivial family matters, or a long-term grievance accumulated by a neighborhood due to trivial matters, or even a more complex conflict between property companies and owners, financial lending disputes involving property interests, labor disputes related to the rights and interests of workers, etc., as long as both parties step into the door of the comprehensive management center, it means that these contradictions and disputes have a more professional, efficient and close to the masses to solve.
"From the perspective of dispute categories, there were 15 cases of marriage and family disputes this week and 20 cases last week, a decrease of 25% from the previous week; There were 13 labor and personnel disputes this week and 65 last week, down 80% month-on-month; 12 financial lending disputes this week...... From the perspective of the management distribution of territorial departments, the contradictions and disputes in Jingcheng Street this week decreased by 50.52% month-on-month......"
Every week, Meng Fanjie, director of the Dushan County Comprehensive Management Center, writes a weekly summary report to comprehensively and meticulously sort out the outstanding local contradictions and disputes. The report not only classifies disputes according to specific categories, but also analyzes their territorial distribution in depth to ensure that there is a clear regional understanding of each type of conflict. On this basis, it is also necessary to closely track the progress of the handling of the cases that have been distributed in the early stage, comprehensively assess the urgency and complexity of each dispute in combination with the follow-up and disposal, and distribute the comprehensive management supervision letter and red warning reminder.
"Conflict mediation often involves a lot of departments. When ordinary people encounter problems, they often run to many places and cannot get things done. Today, we have gradually built a comprehensive social security management platform integrating 'fixed positions, professional teams, efficient mechanisms, and detailed accounts', and innovatively practiced the '1234' grassroots governance work path, which is deeply integrated into the county's grassroots social governance system, and has achieved a qualitative leap in the comprehensive management of social security in the county. Meng Liang, deputy secretary of the Political and Legal Committee of the Dushan County Party Committee, told reporters.
In the county comprehensive management center, it provides a full range of mediation services for conflicts and disputes, covering family marriage disputes, consumer rights protection issues, labor and employment disputes and many other aspects, as if it is a realistic version of the "worry relief grocery store".
In view of the 17 types of conflicts and disputes that are prone to occur frequently in Dushan County, the county comprehensive management center is like a "mediation master" of wisdom, classifying these problems according to the three risk levels of "red warning, yellow concern, and blue reminder", so that people can see at a glance and grasp the priorities.
The county, town and village levels also play an indispensable role. The county level is like the "commander-in-chief", coordinating the overall situation and being orderly, ensuring that each "mediation" can be carried out in accordance with the attribute process; The town (street) is a "bridge", connecting the upper and lower levels, connecting and linking, to ensure that the transmission of information is unhindered and the allocation of resources is barrier-free; Villages (communities) are "front-line scouts", who go deep into the masses, intervene at the front, discover and report "abnormal situations" at the first time, and win valuable time for the resolution of contradictions.
In this way, a whole-process management mechanism of "source investigation, resolution and stable control, follow-up and return visit, closed-loop sales" came into being, which is like putting on a "chain circle" for contradictions and disputes, from discovery to resolution, every step is closely linked and interlocking. Every successful mediation is the best proof of this mechanism.
Resolving conflicts and disputes can be supported by "multiple parties" at any time
Dushan County is located at the junction of two provinces and borders four counties, which is a border ethnic minority gathering area where multiple ethnic groups coexist, and the interpersonal relationship is complex and diverse, and nearly 100,000 laborers have been employed outside the province for a long time.
Earlier, through the overall planning and dispatch of the Dushan County Comprehensive Management Center, a cross-county marriage and family dispute with high personal extreme risk was successfully resolved.
Husband Lu Mouyang reported that his wife Liu Moutao (from Pingtang County) and Lu Mouming (from Dushan County) had extramarital affairs and disputes. The two sides have "pulled" many times, and Lu Mouming asked Liu Moutao to come forward for an interview without success, so Lu Mouming began to threaten and threaten to retaliate, hoping that the public security organs would mediate.
After analysis, the marital and love dispute had a large hidden danger of "civil to criminal", and the early warning information was immediately pushed to the county comprehensive management center. After issuing an emergency work reminder, the Xiasi Town Comprehensive Management Center was asked to visit Lu Moumou and Liu Moumou to ensure the safety of the two people; The county public security bureau has done a good job in the management and control of Lu Moumou, preventing the occurrence of extreme personal behavior, and has linked up with the county judicial bureau, health bureau, and county women's federation to carry out psychological counseling and rule of law publicity for Lu Moumou. At the same time, a letter of dispute stabilization and resolution was issued to the political and legal committee of the neighboring county, and the comprehensive management center of the neighboring county was contacted to assist in the safety precautions of Liu's family.
In this dispute, through the coordination of public security, justice, health, women's federation and local departments to perform their duties, and the neighboring county comprehensive management center fully assisted, Lu Moumou finally relieved this relationship, and solemnly wrote a letter of guarantee, saying that he would sever all relations with Liu Moumou and would no longer harass him and his family. So far, the risk and hidden dangers of cross-county marriage and family disputes have been properly resolved.
One side blew the whistle, many parties responded, and one by one the urgent and difficult demands for people's livelihood were promoted and resolved in the comprehensive treatment center. At present, with the county-level comprehensive management center as the fulcrum, the four forces of "courts, justice, towns (streets), and industry departments" are coordinated, and the "mediation, arbitration, reconsideration, litigation" and other dispute resolution methods are actively promoted to promote the "front-end resolution, law to follow, complementary functions, and procedural convergence" of contradictions and disputes, realizing the closed-loop process of "one entry and one exit" for litigation and mediation, and vigorously promoting the normal operation of "pre-litigation assignment, pre-litigation mediation, and judicial confirmation".
"Multi-department participation in the process of finding out the cause of the matter, while comforting and appeasement, they understand the law, can mediate, any problem can find the right person to solve, and the efficiency of mediation will naturally go up." Meng Fanjie, who is also an experienced mediator, said that when it comes to resolving conflicts and disputes, he is not a "one-man soldier", and he can always get "multi-party support" from the center if needed.
For a long time, Dushan County has selected and dispatched 5 key departments of the county party committee, political and legal committee, courts, justice, human resources and social security, and letters and visits to concentrate on the permanent office, and coordinated 15 units such as forestry, water affairs, housing and construction, and transportation to send personnel to carry out work in a timely manner, and at the same time, it has also continuously enriched the "1+9+N" people's mediation force, that is, 1 county-level mediation team, 9 town-level mediation teams, and N industry mediation teams. There is a team of full-time people's mediators who are engaged in industry and information, fine law, and mediation. Up to now, the county has been equipped with 726 full-time mediators, promoting the professionalization of dispute resolution and strengthening the team of the comprehensive management center.
Write the "second half of the article" to mediate conflicts and disputes
"I really want to thank you, if you don't come, I don't know how to solve the problem." In the mediation room of the county comprehensive management center, the judicial staff successfully mediated a contradiction and dispute, calming the emotions of both parties.
If you want to open the "thousands of knots" in the hearts of the masses and mediate contradictions and disputes to "solve everything", timely and reliable legal services are the "good helpers" for the people to solve problems and resolve contradictions. In order to extend the tentacles of rule of law publicity to all corners and ensure the dissemination of legal knowledge to the greatest extent, the county comprehensive management center has repeatedly joined hands with courts, public security, judicial and other departments to provide judicial assistance to the masses, answer legal doubts, popularize the important role of people's mediation in resolving contradictions and disputes, and safeguarding the legitimate rights and interests of the masses, transform obscure legal provisions into practical knowledge close to the people's livelihood, effectively enhance the ability of the masses to protect their legitimate rights and interests in accordance with the law, and truly root the awareness of the rule of law in the hearts of residents.
"Where there is a demand, there must be a response." The comprehensive management center at the door of the house has become a service station for resolving disputes in the hearts of the masses.
In 2023, the county will carry out a total of 124858 household investigation of marriage and family disputes, and 9,319 contradictions and disputes will be investigated and handled by departments at all levels, and the number of criminal security cases will decrease by 11.3% year-on-year compared with 2022; A total of 1,874 cases of mediation disputes appointed by county courts were successfully accepted, and 1,597 cases of judicial confirmation were applied; A total of more than 20 dispute analysis and judgment meetings were held, and 133 comprehensive management supervision letters and 71 red warnings were issued for 193 key disputes, all of which were efficiently resolved and stabilized......
Over the years, the Dushan County Comprehensive Management Center has deeply promoted the grassroots social governance mechanism of "one center, one network and ten joint households", strengthened the early warning mechanism and efficient return visits, and achieved a significant resolution of contradictions and disputes. In their daily work, grid staff accurately collect and report potential safety hazard information through inspections and visits, and comprehensively and meticulously investigate all kinds of contradictions and disputes in the grid. At present, whether it is the police, social information, visits or platform work orders, the county comprehensive management center has always maintained a high degree of acumen, accepted the registration in a timely manner, and assigned it according to the situation, and carried out the whole process of tracking and supervision. At the same time, it also refines the formulation of the "eight single tables" task decomposition list for marriage and family disputes, improves work efficiency, and ensures that marriage and family disputes are comprehensively and systematically handled, so as to effectively reduce the escalation and deterioration of disputes, and since 2023, all towns (streets) and departments have pushed a total of 5,784 clues on marriage and family disputes, 274 cases of domestic violence have been handled, and 1,142 hidden dangers of "civil to criminal transfer" have been investigated and resolved, effectively preventing the occurrence of a number of "civil to criminal" and "criminal to life" cases. It also established a work ledger for resolving conflicts and disputes involved in cases, and regularly learned about the situation of both parties through telephone return visits and on-site visits, so as to discover and deal with new problems in a timely manner.
Only by allowing everyone's sense of security to be protected by the rule of law, and by allowing every contradiction and dispute to be supported by justice, can the people be satisfied and the society be harmonious and stable.
"The satisfaction of the masses is our starting point and end point, and we must truly build the comprehensive management center into a bridge to connect the masses and a link to serve the people, so as to benefit the people and benefit the people more efficiently and conveniently." Zhou Guiping, deputy secretary of the Dushan County Party Committee and secretary of the Political and Legal Committee of the County Party Committee, said that Dushan County will further promote the standardized construction and actual operation of the comprehensive management center, continuously promote the quality and efficiency of grassroots social governance, and contribute to the construction of a higher level of peace and rule of law in Qiannan.
(Source: Ping An Qiannan)