The Changqiao District of Changqiao Street, Xuhui District, has 6 residential areas, and the most significant feature is that there are many old communities, and there are many special groups such as the disabled, serious illnesses, and living difficulties, as well as young children and teenagers. In order to do a good job of these groups, the street has held many special meetings, focusing on people's livelihood issues, carefully planning care and services for special groups, and striving to enhance the sense of belonging and cohesion of community residents, and strive to improve the happiness of residents.
The "troika" solves problems, and 400 visits to know the roots
In order to do a good job at the grassroots level and let the residents feel the real love and warmth, the first thing is to have a detailed understanding of the residents' situation. In the Changqiao area, under the guidance of the party organization in the residential area, the "troika" work meeting is held every week and the special meeting (regular meeting) of the area is held every month. Neighborhood committees, property committees, property management companies, mass organizations, and community workers worked together in the same direction to conduct "consultations" and "pulse" on the needs and demands of various special groups and young people in the community at the meeting, and jointly discuss solutions.
Combined with the "400 visits" ("going to 100 homes, knowing 100 family conditions, solving 100 family worries, and warming the hearts of 100 families"), the neighborhood committee has established a public sentiment ledger for special groups, young children, and young people. Dynamic management is carried out by community workers, building team leaders, and volunteer backbones through visits, road visits, telephone calls, WeChat, and various community activities. Focus on assistance for groups such as those with severe difficulties, mental problems, intellectual disabilities, and elderly disabilities, and regularly visit homes and telephone returns, always paying attention to the body, life, difficulties, and needs of special groups. Registration and declaration for persons with disabilities who have assistive devices, barrier-free modifications, etc.; For disabled persons with family difficulties, those who meet the requirements shall report in a timely manner and apply for subsidies; Do a good job in information communication and interpretation, do a good job in the care and care of young children and adolescents in the community, understand their actual needs, and truly make the base number of special groups and young children and adolescents clear.
Take the initiative to build a line of defense, and the emergency mechanism protects peace
In the face of special groups (people with disabilities, serious illnesses, living difficulties, etc.), each residential area in the Changqiao area has established and improved its own set of emergency response mechanisms. The first is to establish a detailed information database for special groups, covering contact information, physical condition, etc., and a special person is responsible for regular contact and dynamic control. Secondly, in the event of an emergency such as the elderly getting sick and seeking medical treatment, community workers immediately initiate a response to assist family members in sending them to the hospital or giving intimate assistance. Open up the fast channel with nearby hospitals to ensure timely treatment of patients. At the same time, we actively coordinate the resources of all parties to strive for assistance for families in need and solve urgent needs. Follow-up will continue to be followed up, and warm care will continue, so that special groups can feel warmth and move forward steadily in difficult situations.
Aunt Lang, a resident of Changqiao No. 4 Village, has a meager income due to her divorce, and she also needs to take care of her mentally ill son and grandchildren in early childhood, and she has no other immediate family members in Shanghai. When they learned that Aunt Lang had a sudden illness and needed to be hospitalized, the social workers of the neighborhood committee immediately took action, some came to Aunt Lang's home to inquire about her condition and accompanied her to seek medical treatment, some contacted her ex-husband and collateral relatives, some contacted the community police and assisted in taking care of the children, and some helped to issue a low guarantee certificate.
LOHAS is at the right time to write a new chapter for the elderly and children
In order to enrich the daily life of residents, each residential area in the Changqiao area takes the characteristics of the community as the starting point and carries out activities such as "good neighborliness" for the elderly, and solves the practical difficulties of special groups in the community in the activities. In addition, there is a strong focus on the introduction of external resources in the settlements. From 2023 to the present, Changqiao No. 1 Village and Changqiao No. 4 Village, together with Shanghai Charity Foundation, Xuhui District Neighborhood Committee Association, and Changqiao Street Charity Foundation, have jointly carried out a series of activities of "Accompanying Grandparents and Grandparents", organizing community volunteers, teenagers and members of regional units to join together, which is deeply loved by elderly friends.
On the other hand, the community also pays attention to the actual needs of young people, carries out activities suitable for their age, and actively guides them to participate in community governance while entertaining and educational, so that young people can analyze problems and put forward suggestions for dealing with them from the perspective of community ownership. In addition, during the summer and winter vacations, the community "little volunteer" team was organized to carry out home cleaning activities, and the community fire hydrants and fire escapes were inspected to eliminate potential safety hazards. By leading young people to participate in community governance, we will encourage young people to join their peers and families, and inject youthful vitality into further community work.
Reporter: Shen Yifei
Editor: Qiu Caihong
Proofreader: Yao Yuan
Reviewer: Wei Li