From June 2022
Ms. Zhou does orthodontic treatment at a dental clinic
She said it had been more than two years
The condition of the teeth is getting worse and worse
There is one on Yangfan Road, Yinzhou District, Ningbo
"Chengshi Dentistry" Outpatient Department
June 2022
Ms. Zhou had her teeth straightened here
It's called the "Comprehensive Profile Improvement Program"
It cost 35,000 yuan
Ms. Zhou: I used to have straight teeth, but my chin was a little receding and my front teeth were a little protruding, so I wanted to improve it. I have been doing orthodontic treatment here for more than two years, and in July this year, I found that my teeth were very damaged. The whole back tooth is dangling, and the whole thing can't eat.
Ms. Zhou provided photos of her before orthodontic treatment
At that time, the teeth were fairly neatly aligned
The posterior molars can also be occluded
During the interview, she demonstrated
It is said that the posterior molars cannot be fully occluded
There will be a gap in between
Ms. Zhou: It was in the orthodontic process, I found a problem in the orthodontics, I asked the doctor for feedback, and then the doctor said that he could help me transfer it back, but I found out a few months later that he had adjusted it more and more seriously, and then I went to the outer hospital to take a film, and the outer hospital took a film and found that the roots of the whole tooth had become shorter, which was very serious, and the doctor in the outer hospital also advised me to get off the braces quickly, and then I quickly came back to the doctor and asked them to remove them for me.
Ms. Zhou provided X-rays
Whether there is a change in the length of the tooth root
Professional friends can help with the analysis
Ms. Zhou said
She has communicated with "Chengshi Dentistry" many times
Didn't even talk about it
Ms. Zhou: [their] plan is for me to continue treatment with them in the future, so I definitely won't continue treatment with them, and I don't trust them anymore. If you want to give me a refund, and then compensate, I want them to pay me for the whole dental implant fee, including the refund, which I estimate to be about 300,000 yuan.
The person in charge of this "Chengshi Mouth" is not there
The staff provided contact details
Mr. Ye, legal representative of Ningbo Chengshi Medical Management Co., Ltd.: There is correction, but her treatment is not over, just like she said that the posterior molars can't bite, why does it happen, is because when she didn't finish the correction, let us remove the braces.
Reporter: Normally, how long does this correction cycle take?
Mr. Ye, the legal representative of Ningbo Chengshi Medical Management Co., Ltd.: At the beginning, I estimated with her that it was about two to two and a half years, and then it was extended because of what, because she had a tooth, and that tooth was originally a tooth decay, which had been treated in other hospitals, and the tooth that had been treated, our doctor evaluated it and felt that it was not of much value to retain, and we suggested that she extract this tooth if we could not keep it. After the extraction, the wisdom tooth on the inside was slowly pulled to the position of the tooth that could not be saved, so her entire treatment process would be extended to about three years.
The person in charge said
As long as Ms. Zhou actively cooperates with the treatment
Problems can be solved
As for the tooth root shortening, it is normal
Mr. Ye, legal representative of Ningbo Chengshi Medical Management Co., Ltd.: Orthodontics generally have a short tooth root, generally within 1-2 mm, which is normal. A very, very common complication, and then it doesn't affect the health of her teeth. I also made it very clear to her, I said then you go to find it, as long as you find it, the correction over there will end you, and I will help you pay for the amount of money generated.
Ms. Zhou did not approve of this plan
The next step is to consider going the legal route