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The Social Work Department of the Daoxian County Party Committee investigated the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline

Today's Yongzhou News (correspondent Huang Changwang, Zhou Yuming, Tang Xin) On October 15, the research team of the Social Work Department of the Daoxian County Party Committee went deep into the Internet Information Office of the County Party Committee and the County Data Bureau to investigate the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline, listen to opinions and suggestions, discuss methods and measures, and actively promote the county's "people have a voice, the government has a response" work to better implement and land, see action and achieve results.

The Social Work Department of the Daoxian County Party Committee investigated the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline

The research team successively came to the Internet Information Office of the County Party Committee and the County Data Bureau to learn more about the handling of netizens' messages in the county and the acceptance and processing of the "12345" government service convenience hotline. Carefully sorted out the classification of the main demands reported by netizens, the average daily order volume of "12345", the work order processing process of the "12345" hotline, the quality and efficiency of services, and the satisfaction of the masses. Subsequently, a symposium was held to listen carefully to the report on the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline, to understand the difficulties and problems existing in the operation of the work, especially to undertake the handling, departmental coordination, division of rights and responsibilities, etc.

The Social Work Department of the Daoxian County Party Committee investigated the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline

The research team pointed out that it is an "important responsibility" of the social work department of the county party committee to coordinate and guide the work of people's petitions and the collection of people's suggestions. The collection of people's suggestions and the handling of appeals are a bridge of communication between the Party committee, the government and the masses, and an important way for the Party committee and the government to deeply understand the difficulties of the masses, listen carefully to the demands of the masses, and actively respond to the concerns of the masses. It is necessary to firmly establish the people-centered development idea, concentrate on listening to the voices of the people, observing the people's opinions, gathering the wisdom of the people, and solve the practical difficulties in production and life for the broad masses of the people, and the reasonable demands reflected, accurately transfer and complete the work within a limited time, form an efficient closed-loop mechanism, and effectively promote the implementation of "the people have a voice, the government has a response, the people have a request, and the government has something to do", and continuously improve the people's sense of gain, happiness and satisfaction.

The Social Work Department of the Daoxian County Party Committee investigated the handling of netizens' messages and the acceptance of the "12345" government service convenience hotline

The research team emphasized that the next step will be to focus on the work of "the people have a voice and the government has a response", further grasp the construction of the county's people's suggestions collection and appeal handling work system and mechanism, comprehensively consolidate work responsibilities, and enhance the sense of responsibility and mission of work. We should further do a good job in sorting out and classifying appeals, actively build a platform for communication and interaction between party committees, governments and the people, extend the reach of work, and transform more people's "golden ideas" into "golden keys" and "golden fruits" that facilitate and benefit the people and help social development. We will further do a good job in the supervision and inspection of work, continuously improve our service capabilities and work levels, and achieve that "everything has an echo and everything has been settled", and win the recognition and support of the masses of the people with practical results.

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