In recent years, the Party Committee of the Second Community of Xinjian South Road, Laojunying Street, has focused on the diverse needs of residents, actively coordinated the forces of party members, police, lawyers, grid members, people's mediators and other forces, established a worry-solving alliance, and solved the most concerning, direct and realistic problems of residents in one stop through the four-step work method of "dragnet touch and arrangement, comprehensive research and judgment, multiple resolution, and continuous return visits", so as to effectively ensure that small things do not go out of the grid and big things do not go out of the community, and constantly enhance the sense of gain, happiness and security of residents in the jurisdiction.
Dragnet touching
The community gives full play to the role of the main force of the grid members, focuses on neighborhood disputes, family conflicts, risks and hidden dangers, etc., focuses on key areas, key personnel, key problems, and key time periods, and goes deep into residents' homes to carry out "dragnet" and "carpet" full coverage of the survey, so as to comprehensively investigate common problems, highlight key problems, and check sensitive periods at any time, and timely classify and establish ledgers, do the final counting, clear situation, ensure that there are no blind spots and dead ends, and provide a basic basis for dynamic resolution of various contradictions and disputes.
Comprehensive research and judgment
Systematically study various disputes such as family, emotional, neighborhood, tort, labor, etc., and comprehensively understand the current situation of the community through comprehensive research and judgment, and grasp the potential contradiction risk points in the jurisdiction. Conduct special investigations of marital and family disputes, mental disorders, and cases with the risk of "civil to criminal punishment", and register them one by one, so as to achieve "one file per case". According to the risk level of potential contradictions and disputes, formulate corresponding control measures to ensure that the resolution measures can be implemented as soon as problems occur, and strictly prevent the occurrence of violent acts and extreme personal incidents, so as to effectively reduce conflicts and maintain the harmony and stability of the community.
Multi-faceted solution
Promote understanding and consensus among neighbors through consultation, dialogue and direct communication with the masses; With the help of the experience of comprehensive community governance, carry out grid mediation work, highlighting the emotion and convincing people; Invite professional lawyers to go into the community to provide legal advice to residents face-to-face and popularize legal knowledge...... In the face of conflicts and problems in the jurisdiction, the community adopts diversified solutions to guide the masses to express their own interests and demands in a reasonable and legal manner, and strives to resolve conflicts at the grassroots level and in the bud, so as to effectively promote the construction of a safe community.
During this year's "Civil Code Publicity Month", the community invited legal counsel Liu Yanheng to walk into the residents' courtyards and give a detailed interpretation of the content of the Civil Code on "neighborhood disputes", so as to help everyone understand the legal knowledge more deeply and better protect their own rights and interests.
Ongoing follow-ups
"Hello, I am a staff member of the second community of Xinjian South Road, are you satisfied with the outcome of this incident? If you have any objections, you can give me feedback in time. "In order to continuously track the conflicts and disputes that have been successfully mediated, the community has established a return visit mechanism, maintained close contact with residents through WeChat, telephone, face-to-face, etc., regularly followed up and visited the conflicts and problems that have been handled, evaluated the actual effect of the solution in a timely manner, and collected feedback from residents.
At the same time, according to the feedback, the community continuously optimizes the service process, improves the solution of conflicts, and ensures that the problem is properly resolved. The continuous return visit has consolidated the results of the previous work, further improved the quality of community services, and truly realized "everything has a response, everything has been implemented".
In the next step, the second community of Xinjian South Road will continue to actively implement the "four-step worry-relieving" work method, and continue to collect, accept and solve the people's worries through the "worry-solving station", activate the "nerve endings" of grassroots governance, and smooth the "last mile" of serving the people.