On October 17, the 2024 China Construction Machinery Service Golden Wrench Award was announced in Wuhan, Hubei.
The "China Construction Machinery Service Golden Wrench" award is jointly initiated and sponsored by "Today's Construction Machinery" magazine and "Construction Machinery and Maintenance" magazine, and is the first and only professional selection sponsored by the media in China for the user service ecosystem of construction machinery host enterprises. The selection deeply focuses on the system and strength of domestic construction machinery host enterprise user marketing, management, service, care and experience, and fully promotes the construction and development of China's construction machinery user service ecology.
The "2024 China Construction Machinery Service Golden Wrench Award" fully covers the domestic construction machinery user ecosystem, and the assessment indicators mainly include three selection systems: service capacity building, user care, and digital experience. Following the development of the industry, the evaluation criteria and system of this selection are also constantly upgraded.
The list of winners of the 2024 China Construction Machinery Service Golden Wrench Award is as follows:
Xuzhou XCMG Excavation Machinery Co., Ltd
Adhering to the service concept of "providing high-quality services for the whole life cycle of excavator products", adhering to the commitment of "wholehearted protection, lifelong worry-free", deeply excavating the value of customer service, innovating and upgrading the service model, and successfully creating a characteristic service road with various advantages such as professionalism, efficiency, wisdom and customization. More than 2,100 service engineers, 365×24 (365 days a year) all-weather response, providing high-quality services for the whole life cycle of more than 260,000 excavators, leading China's construction machinery service brand to high-end.
Volvo Construction Equipment Investment (China) Co., Ltd
With professional solutions and sincere service attitude, we always keep up with the market, gain insight into customer needs, and constantly innovate and iterate service content and service models. Fulfill the promise of "15 minutes response, 2 hours arrival, 24 hours repair". It has continuously carried out the "Wo is by your side" customer care activity for the 14th session, and continues to provide customers with comprehensive and accurate care services, becoming a model of foreign service brands in China's construction machinery market.
Linyi Mountain Heavy Excavator Co., Ltd
Adhering to the service concept of "customer satisfaction is our purpose", Shantui E Roadline APP, 400 platform, CRM system, and GPS platform have realized the digital service tracking of the whole process of customer service acceptance, machine positioning, maintenance/repair/service dispatch/service process, making the service process more convenient, more intuitive, more efficient and more standardized. For many years, we have carried out customer care activities such as "sending coolness in summer", "sending warmth in winter" and "customer care line", responding in a timely manner and lifting it once as the service goal, and interpreting the wholeheartedness and sincerity of honest service with actions!
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Zhuozhong construction machinery media organization
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