一、WHY WE NEED EIC?
为什么我们需要有效的内部沟通？
EIC is the key element of success
有效的内部沟通是成功的要素
EIC can improve efficiency
有效的内部沟通能够提高效率
EIC can avoid misunderstanding
有效的内部沟通能够避免误解
EIC can improve team work
有效的内部沟通能够提升团队工作
EIC is an essential part of company culture
有效的内部沟通是公司文化的实质部分
二、FACE-TO-FACE 面对面沟通
Face-to-face is a two ways communication
面对面沟通是一种双向的沟通
Face-to-face conveys more messages
面对面沟通能够传递更多的信息
Face-to-face avoids misunderstanding
面对面沟通能够避免误解
Face-to-face builds mutual trust
面对面沟通能够建立相互的信任
Face-to-face improves efficiency
面对面沟通能够提高工作效率
三、TELEPHONE 电话沟通(如电话、微信)
Telephone is a substitute of face-to-face talk
电话是面对面沟通的替代品
People spend more and more time on telephone conversation
人们用于电话交流的时间越来越多
Telephone improves efficiency and meets urgent need
电话沟通能够提高效率和应对紧急的需要
Telephone is used when you feel face-to-face is not practical and e-mail is too formal
当你觉得面对面沟通是不切实际的而电子邮件又太正式的情况下使用电话沟通
四、E-MAIL（电子邮件）
E-mail is a kind of written message which serves as a formal communication
电子邮件是一种书面形式的信息沟通
E-mail often serves as memo, meeting minutes, reminder, announcement, schedule, data, etc.
电子邮件经常使用在如备忘录，会议记录，提醒，通告，计划，资料数据等方面
E-mail can be sent to many receivers at a time
电子邮件能够在同一时间传送给许多接受者
E-mail delivers accurate message
电子邮件能够传递准确的信息
E-mail creates distance between people
电子邮件会造成人与人之间的距离
五、HOW TO ACHIEVE EIC? 怎样达到有效的内部沟通
The choice of communication method is situation relevant
要根据具体情况选择相应的沟通方式
For EIC, Face-to-face is more effective than other ways in most of the cases
在大多数的沟通案例中，面对面的沟通比其他方式更加有效
We recommend the preferable sequence as following if situation allows:
如果条件许可的情况下，我们推荐沟通方式的顺序如下：
1st Face-to-face talk 第一是面对面的沟通
2nd Telephone conversation 第二是电话沟通
3rd E-mail communication 第三是电子邮件沟通
六、Use Appropriate Communication Skills 使用适当的沟通技巧
1、Dealing With Driver 与驾驭型的人沟通
The skills required are:技巧如下
Let him/her release emotion 让他/她释放情绪
Be patient 要有耐心
Lower voice pitch 声音低调
Limit your own talk 限制你自己的谈话
Be prepared for objections 对被拒绝有心理准备
Don’t argue mentally 不要有争论的意识
Recognize people you have served before 认可你以前的上司
2、Dealing With Analytical 与分析型的人沟通
The skills required are: 技巧如下
Don’t jump to conclusions 不要立即得出结论
Thinking match the speaking 想和说要一致
Provide detailed & accurate data 提供详细和精确的数据
Speak clearly and concisely 说话要简明扼要
3、Dealing With Expressive 与表现型的人沟通
The skills required are: 技巧如下
Ask questions 提出问题
Be enthusiastic 要有热情
Give complete attention 全神贯注
Deal with his/her talk positively 肯定对方的谈话
Always thanks for his/her time 感谢他/她所花的时间
Listen for people’s ideas, not just to their words 注意听对方的观点，而不只是他们的言语。
4、Dealing With Amiable 与随和型的人沟通
The skills required are: 技巧如下
Lead topic 主导话题
Provide solutions 提供解决方法
Help to make decision 帮助做出决定
Concentrate 汇总
Convey eagerness to help 传达热心的帮助
七、Communication Is A Life Time Process 沟通伴随人的一生
Communication is a life time ongoing process
人的一生时刻都在进行着沟通
Good communication requires life time effort and practice
好的沟通技巧需要付出一生的努力和实践
No one is perfect in communication
没有人在沟通中是完美的
What we can do is to try our best to use appropriate skills to get message across and reduce misunderstanding to minimum.
我们能够做到的是尽力使用适当的沟通技巧从对方获得信息和使误解减到最小。