Originally, the weather forecast in the Wuhan area was heavy snow and blizzard. When I woke up in the morning, I saw that most of the Wuhan people's circle of friends had "snowed", and attached a few photos or videos. The snow fell, but there was no snow, especially the legendary "snow above ten centimeters". I can't help but feel a little sorry. At least, snowball fights and building snowmen can't be played, after all, it is only such a little snow. Stepping on the snow in search of plums? No need to look for it, there is nothing to cover...
Waking me up from my slumber, there was a phone call.
The caller is a staff member of the Wuhan Market Supervision and Management Department, who asked me whether the complaint was resolved or not, and said it gently.
My heart was hot, and my previous dissatisfaction was greatly relieved.
What's the matter?
Last week I went to Sanya, because it was a weekday, I drove directly to Wuhan Tianhe Airport after doing things, and then parked my car in the parking lot of the airport, I drove a pure electric car. After returning to Wuhan from Sanya on Monday, when driving the car out of the airport to go home, I met the staff who charged the airport parking lot: "Hello, a total of 180 yuan." ”
"No, I am a new energy vehicle, according to the regulations of the Wuhan Municipal Government, to enjoy the parking discount, it should be charged half price." I responded.
"I'm sorry, but you said I didn't receive instructions from my superiors." Staff replied.
"If you don't believe me, I'll show you the city's policy documents." I was a little unconvinced.
"Sorry, we're not getting a notice at this time." The staff politely replied to me again.
There was no way, I had to pay the fee first and leave.
I was very upset, and on the way back I took out my mobile phone to call and complain. 12345, Municipal Government Service Hotline.
After I fed back my appeal to the staff of the service hotline, the staff was very friendly and promised to feedback my appeal to the relevant government functional departments. But I still have a little worry in my heart, worried about the stone sinking into the sea. So I asked one more question: "When will you give me feedback and solve it?" ”
The staff answered: "Up to one to seven working days." ”
The first surprise to me was that I made a complaint call in the morning, and the staff of the market supervision and management department replied to me in the afternoon.
The staff of the market supervision and management department said very clearly: "What they did is not right, this is a violation of the law, and the money must be returned to you." You keep your phone open and someone in their parking lot will want to contact you later. ”
Early the next morning, a phone call from the real airport parking lot staff came.
However, it is a foolish explanation. The meaning of the airport parking lot staff is: there is indeed such a policy, but at present, the charging equipment for new energy vehicle parking in the airport parking lot has not been installed, so it cannot be halved.
I asked, "So what do I do this time?" ”
He looked around at him.
I said, "Since the municipal government has a rule, you must return it, for no reason, and you must return it to me."
The staff member had to say that he wanted to reflect it to the superior leader, and he had no "power" to return the money.
I called the staff of the market supervision and management department again, and the other party also supported me, saying: "Yes, they must withdraw, I will supervise and urge them again, and I will reflect to their leaders." ”
Then, the airport staff called again, asked me to provide parking payment records and my identity information and bank card account number, saying that it was fourteen working days to refund me.
I was a little dissatisfied, the phone to the airport staff sent a tantrum, I said: "You put away the parking fee to relax, refund a fee and verify this and verify that, and provide this and provide that, you directly give me the same way back is not the end!" (I am paying the parking fee for the Alipay account), what a simple thing, by you to make it so complicated! ”
Presumably, the other end of the phone was not a leader, and he couldn't do anything about my anger, and he didn't dare to say two more words.
Finally, this morning, the staff of the market supervision and management department gave me a return phone call and asked me with concern: "Has your matter been solved?" ”
I tell the truth.
The staff of the market supervision and management department said: "Okay, you can rest assured, this money will definitely be returned to you, and explain to you, because their unit is a state-owned enterprise, the efficiency is relatively slow, the approval process is more complicated, please understand, but I will urge them again, urge them, let them return the overcharged fees to you as soon as possible." ”
That tone, that attitude, can not be described in soft words, so that all my temper about this matter was instantly dissolved by more than 80%.
Of course, mainly this time, the performance of the market supervision and management department and its staff makes me trustworthy.
Some people may think that I am a bit of a hammer. But I'm a lawyer, a believer in the rule of law. One of the connotations of the rule of law is that governments must abide by their prior commitments. Whether it is laws, policies, or regulations, it is a written commitment of the government to the public in advance. The government is not honest and keeps its promises, so how can it still expect the people to be honest and keep their promises?
So what I want is actually a promise to be fulfilled.
The promises in this story are sure that they will also be fulfilled for me.
I remembered the old things of many years ago. Several years ago, when I was handling a case involving evil, because the lawyer's card was being "annually inspected" in the Judicial Bureau at that time, I took a copy of the lawyer's card stamped by the law firm to the procuratorate to apply for reading the case file, explaining that the procuratorate did not read the case file for half a day, the ostensible reason was that I did not have the original lawyer card, but in fact the real reason was that the nature of the case was more sensitive, the case was more controversial, and they wanted to "card a card" lawyer and delay the case. I was in a hurry and asked him if I could read the case file as long as I got the original lawyer's card, and they said yes. At that time, the lawyer's annual inspection and stamping was as fast as one or two weeks, and as slow as half a month to a month.
With the attitude of trying it out, I called the Wuchang District Justice Bureau for help. After hearing about my experience, the Justice Bureau immediately arranged for four people to go into battle together to give me an "expedited" annual inspection, and quickly gave me the lawyer's certificate, and after getting the lawyer's card, I immediately rushed to the procuratorate. The lawyer's right to practice was guaranteed, the legitimate rights and interests of the parties were also protected, and the case finally achieved a fairer result. I have been touched by this for a long time.
Up to now, the "annual inspection" of the lawyer's card is almost completed in one or two days. The efficiency of the whole city is getting higher and higher. In addition to the flat high-rise buildings visible to the naked eye, there is also an increasingly open and convenient working environment.
I have to say that in this big city, although there are injustices from time to time and unfair things are often encountered, they often encounter a force of justice, a warm and goodwill that restricts it at the same time, accompanying you, working hard and changing with you.
I think that's also the beauty that all the big cities give us. Even if you are a helpless foreigner, in a big city, you can always find justice and warmth to rely on, no extra effort, as long as you can enjoy it here.