There are two brothers in the staff of Guangzhou Baiyun Airport Ground Handling Company. The brothers are from Enshi, Hubei Province, and they have been sticking to the Spring Festival post in Guangzhou for more than ten years, working shifts as usual to jointly ensure the safety and order of the Spring Festival.
"The protective suit had my brother's name on it, so I looked at it twice."
In the duty room of the 508 centralized management of Baiyun Airport, Xiang Donghua, who is the leader of the outfield loading and unloading international detachment, is on standby at any time to be responsible for the loading and unloading support of inbound flights. Since June 2021, Baiyun Airport has carried out closed centralized management of residence work, specially guaranteeing international and domestic key flights, and my brother has taken the initiative to sign up for centralized residence management to Donghua.
During the period, he took the initiative to be the "big parent" of the team, due to the requirements of centralized residence management, employees are not allowed to visit each other, every traditional festival, he actively organizes various online activities to enrich the amateur life of colleagues. Colleagues said: "He is our brother, from washing and eating, to the study and combing of epidemic prevention policies, he is personally involved." However, although the brother Xiangguan and his brother are in the same department, they can only hear each other's information through the walkie-talkie and the phone, and the number of times they have met outside work in the past year has only been three times. Xiang Guan said: "Recently, I saw my brother, or the on-site support video of the training and learning two days ago, and the protective clothing had my brother's name written on it, so I looked at it twice." ”
Brothers playing together are more in tune
If it is said that the elder brother Xiangdonghua is the "vanguard" to ensure the travel of Spring Festival passengers, then the younger brother Xiangguan is the "commander" behind it. Unlike the older brother, who always has to run to the apron, the younger brother Xiangguan is a dispatcher of loading and unloading support information. Communicate and coordinate every day, upload and issue thousands of information instructions, and the 3 walkie-talkies on the table constantly contact 6 production positions to implement the punctual and safe departure and arrival of the baggage cargo of each flight.
During the Spring Festival, the brothers often guaranteed the same flight. Once, if the trip is cancelled due to personal reasons, 4 pieces of luggage need to be temporarily selected. However, at that time, the outbound baggage had not yet been fully transported to the aircraft, and it was necessary to ensure that all the baggage leaving the port was loaded, and at the same time, it was necessary to select the 4 pieces of installed baggage of the cancelled passengers, which brought great challenges to the team responsible for the guarantee.
The younger brother who was in the main shift seat on the same day, Xiang Guan, keenly predicted that the security time was too tight, only 30 minutes from the departure time, and there was a risk of delay, and then immediately notified the brother who was on duty to go to Donghua to coordinate the support.
The brother who arrived at the scene did not say a word to Donghua, immediately put on a spare protective suit, while organizing everyone to pick up luggage, while arranging the group to quickly load the remaining outbound luggage, and finally with everyone's concerted efforts, the plane closed safely 2 minutes before the planned closing time, ensuring that the flight departed on time. The captain gave them a thumbs up in the cockpit. "06, the flight can be closed." The older brother reported to Donghua to the dispatcher on duty, the younger brother, to the official, "Received, closed, once again refreshed the loading time, you guys are awesome!" The younger brother replied with a smile to the official.
Competitors linked by blood
In life they are brothers by blood, and at work they are "competitors". His brother Xiang Donghua joined Baiyun Airport in 2004 and has been rooted in international loading and unloading positions for more than ten years. Due to the different service standards and requirements of different international flights, in order to achieve accurate service, my brother carefully studied with Donghua, summarized the rules, and transformed the rigid text standards into small cards with pictures and texts, so that colleagues can grasp it more intuitively and efficiently through the daily learning of the enterprise. Every time he faced the airline and aircraft he flew for the first time, he took the initiative to give up his vacation and plunged into the cargo compartment to learn for a few hours. "Field loading and unloading is not only physical work, but also the guarantee of efficient service must have the momentum of continuous learning." Xiang Donghua said.
Younger brother Xiangguan is not far behind, in 2006 he joined Baiyun Airport, in the field loading and unloading post to learn and accumulate for nearly four years, through continuous enrichment of self, in 2012 was promoted to information dispatching team leader. Service initiatives and special guarantees at work are often the focus of discussion between the brothers after tea and dinner, and the brother joked to Donghua: "He (the younger brother Xiangguan) called me 9 times out of 10, so many people did not know that we were brothers." ”
Recently, the most discussed topic between the brothers is the service guarantee of "passenger to cargo" flights. The brother said to Donghua: "After talking to him, my thinking is broadened, and I will often give me some unexpected golden ideas." ”
"I hope the epidemic ends soon, and the brothers no longer have to keep 'distance' in their work"
Since the brothers are both in the front-line positions at the airport, every holiday is the busiest time. In the face of the brothers' inability to go home for many years, their parents also expressed great understanding. Speaking of the biggest wish for the New Year, the younger brother said to the official: "I hope my parents are in good health and have the opportunity to pick them up and take them around Guangzhou." The brother said to Xiang Donghua: "I hope that the epidemic will end as soon as possible, and the brothers no longer have to maintain 'distance' in their work." ”
Text/Guangzhou Daily, New Flower City Reporter: Li Yan Correspondent: Hu Yueying, Zhang Man
Photo / Guangzhou Daily Xinhuacheng Reporter: Li Yan Correspondent: Wang Bingyi
Guangzhou Daily Xinhuacheng Editor: Zhao Xiaoman