"The BMW I bought for my son in October last year has now driven less than 3,000 kilometers, and the dashboard is black at every turn." On February 15, Mr. Li and his son came to the BMW 4S store on Power Plant Road in Yulin Caohaize again to ask for explanations. In this regard, the general manager of the store said that the car needs to replace the chip after testing, but it is currently out of stock, and the company is actively communicating to solve it.
In October last year, Mr. Li bought a BMW TRI Series sedan for his son, spending more than 300,000 yuan. Xiao Li who drove the new car was very happy, but it did not take long for an unexpected situation, the dashboard had a black screen failure, and the car was sent to Yulin Caohai ze power plant road BMW 4S shop for maintenance many times before it was determined that it was a chip problem, and the chip needed to be replaced.
"From December last year to now, the dashboard is black screen, the car does not dare to drive out, hundreds of thousands of people bought an iron lump to put, as soon as I think of this, I am panicked." Mr. Li said that before buying a car, his son liked new energy vehicles, he felt that bmw cars were good, so he denied his son's idea, and he did not expect to buy a burden now, which made him feel a little remorseful.
Wei Shuangyan, general manager of Jinqi Baby Horse 4S store, said that the problem of black screen on the dashboard of the customer's vehicle does exist, but it does not meet the conditions for returning and replacing the car, and will continue to communicate with customers to solve it. "After testing, it is necessary to replace the chip, but the chip is currently out of stock, it is difficult to solve in a short period of time, and we have also communicated by email many times to find a way to solve the customer's problem as soon as possible." Wei Shuangyan said that he apologized for the inconvenience caused to customers and would provide scooters during this period, but customers did not accept it.
Due to the failure to solve the problem, At present, Mr. Li has complained about the matter to the market supervision department and is waiting to be dealt with.
Huashang Daily reporter Qi Ming Editor Zhang Han