For 6 consecutive days, every day, a minibus stopped at the gate of the nursing home at regular intervals, pulling the elderly and driving to the destination more than 10 kilometers away.
Whose car is this?
Where are these old people going?
More than 130 elderly people living in the Happiness Garden for the Elderly in Hekou Center, Dongying, Shandong Province made a collective mistake not long ago: replacing the third-generation social security card.
It is reported that the third-generation social security card can enjoy a number of public services such as social security payment, treatment collection, medical treatment and drug purchase, information inquiry, settlement of medical treatment in other places, labor ability appraisal, employment and unemployment registration, etc., which is significantly enhanced compared with the second-generation social security card.
It stands to reason that changing the card is a great thing, why is it difficult for the elderly?
It turns out that according to the relevant requirements, the cardholder needs to bring a valid identity document to replace the card, and the nursing home is more than 10 kilometers away from the bank branch responsible for this business - Dongying Rural Commercial Bank Hekou Branch, which is very inconvenient for the elderly who are old and their children are not around.
After learning of the situation, the Hekou sub-branch communicated with the nursing home in a timely manner, and handled urgent matters and special matters.
Considering the distance between the two places, the sub-branch applied to the head office for a special car, and spent 6 days to pick up more than 20 elderly people to the branch every afternoon to apply for social security cards.
Some elderly people have bad legs and feet, so the branch will reasonably deploy personnel, and support the elderly in the process of getting on and off the bus, holding them down, and helping them into the door.
In order to improve the efficiency of business handling, the staff opened a love counter, and the whole process of business handling was accompanied and assisted by special personnel.
At the same time, the functions of the third-generation social security card and common problems in daily use are explained to the elderly in the waiting area, and financial knowledge such as preventing telecom fraud and anti-counterfeiting is popularized......
"Thank you for taking care of the elderly in our home, it's so sweet!"
For the convenience of the people, benefiting the people, and benefiting the people, the bankers use practical actions to do the "little things" of the masses well, and deliver the "convenience" to the doorstep.
Source: Financial Times Client Reporter: Feng Yao, Zhu Lixuan, Zhao XiaoliangCorrespondent: Yin Guoqing, Li JinmingEditor: Han Shengjie E-mail: [email protected]