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Haidilao gives customers the news of second-hand drinks
rushed to the first place in the hot search on Weibo
aroused widespread attention from netizens
In May, a consumer reportedly drank a foreign body in a drink that appeared to be a pill in a drink while dining at a Haidilao store in Guangzhou, which was tested to contain acetaminophen. The drink was a "second-hand drink", a drink that had not been finished by another customer, but was served to the customer's table by the waiter.
On June 5, the relevant person in charge of Haidilao headquarters responded to an interview with reporters and said that the foreign body was a cold medicine. The operation of the waiter in the store involved seriously violated the service process specifications, and Haidilao has seriously dealt with the relevant responsible persons in accordance with the system process, and instructed the regional person in charge to conduct special verification and guidance on the store's operation specifications to ensure that the service process is accurate and smooth.
The staff of the Guangzhou Haizhu District Market Supervision Bureau told reporters, "On May 13, two law enforcement officers of our bureau conducted an on-site inspection and filed a case for investigation on the business premises involved in (Haidilao) according to the clues reported, and the case is currently being investigated and handled." ”
Consumer Breaking News:
Haidilao gives the leftover drinks to other customers
And the drink contains drugs
According to the report, in May, when Mr. Chen, a consumer, was dining with his family at a Haidilao store in Guangzhou, his child drank a white pill in a cup of kumquat lemon drink, which was suspected to be a pill.
Mr. Chen said that he then went to the store staff to deal with it, and the staff said that they would test the foreign object and take the cup away, and Mr. Chen and his family asked to take pictures first, but they could not get permission, and then Mr. Chen called the police.
Mr. Chan pointed out that after the police obtained surveillance and learned that during the same dining session, a customer threw a white "pill" into a cup containing kumquat lemonade and drank it on his own, and then put the cup on the table after drinking. The Haidilao waiter took one of the unfinished cups, while the other waiter gave the drink to Mr. Chen's child.
Mr. Chen said that after the incident, the Haidilao store said that the waiter had made a mistake and mistakenly brought the drinks that others had drunk to his table. The store contacted the customer who placed the pills, who said that the pills in the cup were cold medicines.
According to the drug test results posted by Mr. Chen: acetaminophen was detected in the "pills" in the drink, but valproic acid, clozapine, carbamazepine, medetomidine, amitriptyline, and caffeine were not detected.
Haidilao apologizes:
The relevant responsible persons have been dealt with seriously
On June 5, the relevant person in charge of Haidilao responded that the incident was mainly due to the fact that the waiter of a Haidilao store in Guangzhou mistakenly provided kumquat lemonade placed on the vegetable shelf by another table of customers to other customers, and after police investigation and testing by medical institutions, the kumquat lemonade contained a cold medicine (acetaminophen).
The relevant person in charge of Haidilao told reporters that the waiter's operation seriously violated the service process specifications, and Haidilao has seriously dealt with the relevant responsible persons in accordance with the system process, and instructed the regional person in charge to conduct special verification and guidance on the store's operation specifications to ensure that the service process is accurate and smooth.
The relevant person in charge of Haidilao further apologized, saying that since the incident, Haidilao has actively promoted actions such as self-inspection and inspection by professional institutions, and maintained communication and feedback with customers to strive for a proper solution. The relevant authorities have stepped in to deal with it. Haidilao promises to assume corresponding responsibilities in accordance with the law to ensure that the rights and interests of customers are protected.
Market Supervision Bureau:
Investigate the stores involved
The Haidilao store involved is located in Haizhu District, Guangzhou. On June 5, a staff member of the Market Supervision Bureau of Haizhu District, Guangzhou, told a reporter from Nandu Bay Finance Agency, "On May 13, two law enforcement officers of our bureau conducted an on-site inspection and filed a case for investigation on the business premises involved in (Haidilao) according to the clues reported, and the case is currently under investigation and processing." ”
Haidilao was founded in 1994 in Jianyang, Sichuan, and by the end of 2023, Haidilao had 1,374 stores across the country. According to Haidilao's financial report, in 2023, Haidilao will achieve revenue of 41.453 billion yuan, a year-on-year increase of 33.6%, and a net profit of 4.495 billion yuan.
Source: Southern Metropolis Daily, Qilu Evening News WeChat public account