The story begins like this: a sharp-eyed customer posted a "small video" on the Internet, pointing directly at the "rolling dough" processing point in the Xinxiang Fat Donglai Dining Area, the environment is really not an ordinary "down-to-earth", it is a real "dirty mess". This exposure is terrible, and it immediately set off a "food safety defense war" within Fat Donglai.
Fat Donglai's senior management saw this situation, and without saying a word, he first expressed his gratitude to the "folk food safety hero", and directly threw out 100,000 yuan as a reward. Not only that, all the friends who bought rolling dough and spicy noodles in Fat Donglai during that time were not ambiguous, and they were all refunded plus 1,000 yuan in compensation, involving more than 8,000 copies in total.
Internal rectification, Fat Donglai is also moving. Derelict managers, without saying a word, just leave; Even with a few bigwigs in Xinxiangdian, the year-end red envelopes have also been lost, this lesson is profound enough! As for that processing point, it is directly blocked, cooperative relationship, bye-bye!
What's even more rare is that Fat Donglai has not forgotten to self-reflect and made a long list of improvements: every link from the supplier to the table must be strictly controlled; Food safety training, from leaders to employees, is indispensable; The cooperation contract must also be revised, strictly guarded, and no longer leave a chance for those merchants who want to play a side game.
All in all, although Fat Donglai suffered a loss in this incident, it also reminded all businesses: food safety is no trivial matter, and customers' eyes are bright. In the future, we still have to focus on improving service quality and ensuring food safety, after all, the people's desire is the way to long-term business.