Fat Donglai has always been under the guise of service-oriented, and the food that everyone can eat with confidence and use it at ease. But I didn't expect to be complained by customers recently!
Just a few days ago, when a customer was shopping in Fat Donglai, he saw the production place of self-operated products and dough, and found that the production environment on the site was very dirty and messy. complained to Fat Donglai about the incident.
You can see:
The dough on the spot is placed on the ground casually, and there are carts and other sundries next to it. There are also people walking around here.
And the dough is left on the ground without a covering. It is indeed unhygienic.
What's more, all the food containers are dirty, as if they have never been cleaned, and the oil on the floor is already a thick layer, and the floor can no longer see the original color.
This sanitary situation can indeed be called dirty and messy!
In the early morning of 6.27, Fat Donglai also responded quickly:
According to their investigation, there is indeed such a thing, and for the customers who help find such food safety hazards, they will be rewarded with 100,000 yuan while thanking the customers.
Not only that, but customers who have purchased hand-rolled noodles from June 9 to June 19 will be refunded, and a compensation of 1,000 yuan will be given on this basis.
The relevant personnel were punished with dismissal, dismissal, cancellation of benefits, etc., and the current noodle merchants were also dismissed.
I have to say that Fat Donglai is really thoughtful and fast. Minimize the impact of your brand. In this way, it is undoubtedly at the peak of the traffic that Fat Donglai is at the peak of traffic, but this time it is also a better publicity for them, so that everyone knows Fat Donglai's style of doing things, and Fat Donglai's after-sales service is undoubtedly another advertisement.
Chairman Fat Donglai once said:
I'd rather close the door than let the customers suffer!
Some people have said that if people set too high, it is not easy to do this, even if they break their teeth, they will swallow it in their stomachs.
This time the price is really large, just to the customers who have purchased the refund, plus 1000 yuan of compensation, about 8833.
Probably calculated at least more than 8 million!
Not to mention this profit, a few months of pure profit is still needed!
Some people are red-eyed, Fat Donglai's exposure on the Internet is too high, and it is not an exaggeration to be regarded as a super large Internet celebrity supermarket.
Netizens said:
These things are all hyped up, can't you see the food hygiene, you still need others to say it, and you still need to buy customers to supervise it?
If it weren't for his own character or reputation, would he lose money? The most you can do is correct or purge the merchant.
As far as the current Fat Donglai is concerned, the height that has been praised is too high.
If this kind of thing happens in other supermarkets, it will be rectified at most.
But there is still a need for compensation here, and it is 100,000 yuan, who would have thought that he would just eat a noodle and have been eating it for a long time, and he would get 1,000 compensation?
To be honest, this is hype, and Fat Donglai will make headlines on the Internet about once a month or so. It's hard to feel like that's normal.
As everyone knows, Fat Donglai is also forced to be helpless, sometimes he is praised too high, and the price paid is of course higher!
But then again, whether it's hype or not, Fat Donglai has done practical things!
Even if it is hype, it is the customer who benefits in the end, at least others dare to act and dare to compensate for after-sales.
Maybe that's what she means by putting customers first.
Maybe that's why everyone likes Fat Donglai..............