In recent years, there has been a rapid development of paid websites or apps, and many platforms only provide content and services to members for profit. As a result, a large number of users have to subscribe to membership services, but the auto-renewal mechanism has frequently become a trap that consumers can trigger if they are not careful.
Direct deduction without reminder,
The unsubscribe portal could not be found......
These have become a "worry" for consumers
In this regard,
Many consumers asked,
One-click auto-renewal,
Why can't I close it with one click?
Previously, according to media reports, some merchants have checked the "automatic deduction" function by default on the interface of opening paid services, and most of them are displayed in smaller words, and consumers may be "tricked" if they do not pay attention to them in daily use. Moreover, the unsubscribe entrance of this kind of service is generally hidden deeply, the reporter tossed and turned in the mobile phone for more than ten minutes without success, and had no choice but to call the customer service phone to unsubscribe, but the customer service phone needs to wait in line, and the process can be described as time-consuming and labor-intensive.
The membership subscription page of a software shows that if consumers want to subscribe to members, there are only 3 payment options, and the automatic renewal is not available Source: "Xinhua Viewpoint" WeChat public account
However, the good news is finally here!
as a consumer protection law
The first supporting administrative regulations
Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests
It will come into force on July 1.
It mentions that if a business operator provides services by means of automatic extension or automatic renewal, it shall draw the attention of consumers in a conspicuous manner before consumers accept the services and before the dates of automatic extension or automatic renewal.
This means that if a merchant provides services through automatic extension or automatic renewal, it must not only inform in advance, but also draw the attention of consumers to it in a conspicuous manner, so that consumers can authorize the deduction of fees on a fully informed basis each time.
How Do I Disable Auto-Renewal?
Please bookmark it, I believe you will be able to use it
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In addition, from this month
There are still these new rules to be implemented
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