On July 5, 2024, at the World Artificial Intelligence Conference (WAIC), which attracted global attention, CPIC held a high-end insurance forum with the theme of "Intelligent Digital Workforce and New Quality Productivity", which is also the fourth consecutive year that CPIC has written a new chapter for the future of "insurance + technology" with innovation as the engine on the WAIC stage.
Yu Bin, Vice President of CPIC, said in his opening speech that the financial industry, as a data-intensive industry with strong digital demand, has become one of the important scenarios for artificial intelligence, and the digital upgrade of the financial industry has entered the stage of digital intelligence. Through the organic integration of finance and digital technology, we can improve the efficiency of financial services, enhance the inclusiveness of financial services, and enhance risk management capabilities. CPIC will continue to innovate in the field of financial services, enhance its scientific and technological strength, and contribute to the high-quality development of the national economy.
Yu Bin delivered an opening speech at the forum
In this forum, top industry leaders and academic leaders such as iFLYTEK, Alibaba, Huawei, PricewaterhouseCoopers, Shanghai Pudong Development Bank, Fudan University and other top industry leaders gathered together to deliver a series of keynote speeches on large model technology and application, and under the chairmanship of Wei Jiaohua, general manager of CPIC Technology, a roundtable forum around the "prospect of large models helping various industries to build new quality productivity" was brilliantly presented, attracting many online audiences and witnessing a feast of collision of ideas and wisdom.
Roundtable Forum on "Prospects for Large Models to Help Various Industries Build New Quality Productivity".
Accelerate the cultivation of digital workforce and create a new paradigm for improving the energy level of the industry
The highlight of this forum is that CPIC took this opportunity to showcase its digital workforce matrix based on large-scale model technology, covering multiple core business segments such as group audit, property insurance, life insurance, health insurance, etc., which is a major promotion of the digital transformation of the insurance industry and a redefinition of the future insurance service model.
The pioneer practice in the field of auditing and the successful deployment of audit digital workforce have not only built a complete set of intelligent systems from front-end risk inspection to back-office audit management, but also significantly improved the efficiency of audit work, which has benefited 250 auditors since it was put into use in November last year, and has achieved remarkable results. The intelligent leap in property and casualty insurance claims and the launch of CPIC P&C Auto Insurance Online Claims Assistant have optimized the customer claims experience, which is expected to empower 150 claims operators by the end of the year, achieving a 10% increase in case handling capacity. The innovative breakthrough in life insurance training, the launch of AI intelligent sparring assistant, based on advanced psychological theories, has substantially improved the sales skills of agents, and it is estimated that by 2025, it is equivalent to the training of an additional 500 high-level sales personnel. The unmanned exploration of health insurance claims, the launch of the digital labor force for intelligent claims review, and the use of large models to achieve a high degree of process automation, with an accuracy rate of up to 89%.
Jointly build a data cooperation ecosystem and open a new chapter of data ecological cooperation
Another highlight of the forum was the White Paper on the Ecology of Data Cooperation, which elaborated on how to break down barriers through a secure data exchange platform, promote the "dual circulation" strategy, and stimulate the potential of financial innovation through data flow. The two parties aim to build an open and shared data ecosystem, which not only ensures data security and personal privacy, but also promotes the efficient circulation and value mining of internal and external data, and provides strong support for the precision and differentiation strategy of the financial services industry.
The White Paper on Data Cooperation Ecology between CPIC and Shanghai Pudong Development Bank was officially released
This high-end forum brought together industry elites and technology leaders to focus on the in-depth integration and innovation of large models in the insurance ecosystem, focusing on how to seamlessly connect large-scale data models with cutting-edge technological innovation paths, and explore the far-reaching impact of this combination on insurance business models, risk management, customer service and even the entire financial ecosystem. As a leading insurance company, CPIC is showing its warm embrace and deep insight into the era of large models with an unprecedentedly stable attitude, not only at the strategic level, but also at the practical level, injecting strong scientific and technological momentum into the transformation and upgrading of the insurance industry by accelerating innovative applications