Recently, some netizens said in a video that the actual accommodation conditions of the tour group registered in the live broadcast room of "Liu Genghong-Our Eye Travel" did not match the publicity, which caused heated discussions.
The netizen said that when he bought it, he advertised staying at the Hilton Hotel, but in fact, he was loaded into the Vienna Smart Hotel, and the staff prevaricated many times during the negotiation.
Many netizens said: "Hilton is at the same level as Vienna Smart Hotel? ”
On September 23, the reporter learned that the relevant live broadcast room had stopped cooperating with the travel agency involved and completely removed the line products.
Netizens posted screenshots of the video.
The netizen posted a video saying that the tour group that signed up in the live broadcast room of "Liu Genghong-We EYE Travel" claimed to be staying at the Hilton Hotel, but actually carried it to the Vienna Smart Hotel. The video shows that during the communication and negotiation, the staff repeatedly prevaricated, either saying that the hotel was closer to the attraction, or that the Hilton was full at the time of booking, so it was changed to a hotel of the same level. Netizens retorted that the map showed that Hilton was closer to the attractions, and there was a certain gap between the price of the changed hotel and Hilton, and it reported the tour three days in advance, but did not receive a notice of changing the hotel.
The netizen said in the video that he learned through the driver of the travel agency that the default driver picked up people at the Vienna Smart Hotel, and in addition, two tourists who signed up for the group from the same live broadcast room were also arranged to stay at the Vienna Smart Hotel. In another video, the netizen also said that the live broadcast room complained about the leaking video he released earlier in the name of infringement of portrait rights and asked to be taken down. The reporter asked the customer service in the live broadcast room about the complaint, but did not receive a reply as of press time.
On September 22, the "Liu Genghong-Our Eye Travel" account issued a statement saying that the user placed an order for [Jiangxi Wuyuan 5 days and 4 nights 1999 yuan / double] in the live broadcast room on September 3, and traveled on September 6. The reporter noticed that netizens posted screenshots showing that the price of the product was 3999 yuan, equivalent to 1999.5 yuan per person.
The statement also said that it was deeply sorry for the incident. The travel agency did arrange for the netizen to stay at the Vienna Smart Hotel, and after negotiation, he helped the guest transfer to the Hampton by Hilton Hotel through temporary purchase, and reimbursed the taxi fee between the hotels. Now the live broadcast room has terminated its cooperation with it, and the line products have been completely removed from the shelves.
The reporter searched and found that the recommended products in the live broadcast room of "Liu Genghong-Our Eye Travel" were criticized by many netizens. In April this year, a netizen who claimed to be a practitioner in the tourism industry posted a video questioning that the selection of products in the live broadcast room was not responsible, and the itinerary of the recommended tourism products was extremely unreasonable. Netizens in the comment area replied, "I saw his European group in every 30 minutes, and it was not enough to take pictures", "I was locked up in a shopping store during prime time", "The customer service attitude is very arrogant and very arrogant". Source: Beijing time