Recently, some netizens posted a video saying that the tour group registered in the live broadcast room of "Liu Genghong-Our Eye Travel" had the problem of inconsistent actual accommodation and publicity, which caused heated discussions. "Liu Genghong-We EYE Travel" issued a statement on the evening of September 22, saying that the live broadcast room would terminate its cooperation with the line travel agency and completely remove the line products.
The five-day, four-night travel route purchased by netizens
On September 19th, some netizens posted a 7-minute video on the video platform, titled "National Day staggered peak travel, I didn't think that the travel agency routine continued, and it became a problem to check in on the same day", and brought the topic of #Liu Genghong#, which sparked heated comments.
The netizen said in the video that the five-day and four-night group trip he bought in the live broadcast room of "Liu Genghong-Our Eye Travel" was written in the picture promotion to stay at a Hilton hotel, but when he arrived at the destination, he was arranged to stay in a Vienna hotel, which was obviously inconsistent with the facts. The video details the process of his negotiations with hotels and travel agencies. The video shows that the local staff repeatedly prevaricated, at first saying that the hotel was closer to the scenic spot, and then said that the Hilton was full when they booked, so they changed to a hotel of the same level. The netizen refuted the staff's claims one by one in the video, and finally he got the reply that he had been replaced by a Hilton hotel.
After the video was released, it sparked heated discussions among many parties, and the netizen sent two videos on September 20 and September 21 respectively to talk about the follow-up. He mentioned that there were other people who were also in the company who had been accommodated at the Vienna Hotel, and that this was not an accident. and frankly said that the reason why he chose Liu Genghong's live broadcast room was because he believed in the credibility of the big anchor and the big live broadcast room, and called on all netizens to pay attention to the protection of personal rights.
Liu Genghong issued a statement
On September 22, "Liu Genghong-We EYE Travel" issued a statement, saying that after a detailed understanding, the user traveled on September 6, because it was the peak tourist season in Wuyuan, Jiangxi, and the travel agency arranged for guests to stay in the same level of Vienna Smart Hotel when the number of rooms purchased by Hampton by Hilton was full, which caused dissatisfaction among guests. The statement reads: "Although it has been clearly stated in the previous purchase link: if the room is fully booked or force majeure factors, the same level of hotel will be arranged. After consultation with the guest, the travel agency staff will use the temporary purchase method to help the guest transfer to the Hampton by Hilton Hotel. While expressing his apologies, "Liu Genghong-We EYE Travel" also stated that it would terminate its cooperation with the line travel agency and completely remove the line products.
Liu Genghong's statement was issued
After the statement was released, many netizens left messages questioning, such as "Why don't you inform in advance when you change hotels", "Is Hampton by Hilton and Vienna Smart Hotel the same level hotel", "At the beginning, it was said that the room was full, and then others had a room as soon as they defended their rights, which is too coincidental" and so on. For these questions, "Liu Genghong-We EYE Travel" did not reply.
The reporter inquired and found that there were netizens on multiple platforms who "complained", and they commented on "The experience is too bad" and "Lightning Protection Liu Genghong Travel Live Room" after buying a group tour in the live broadcast room of "Liu Genghong-Our Eye Travel", etc., and even some netizens mentioned that due to the poor experience, they quit the group in the middle of playing. On the other hand, many netizens also believe that the live broadcast room cannot standardize the specific details of the tour group, and they should strengthen the selection of routes and not smash the signboards.
It has also "overturned" before
It is not the first time that Liu Genghong has been criticized by netizens for "overturning".
In April this year, a netizen who claimed to be a practitioner in the tourism industry posted a video questioning that the selection of products in the live broadcast room was not responsible, and the itinerary of the recommended tourism products was extremely unreasonable.
Netizens in the comment area replied, "I saw his European group in every 30 minutes, and it was not enough to take pictures", "I was locked up in a shopping store during prime time", "The customer service attitude is very arrogant and very arrogant".
According to the cover news, some netizens commented on "The experience is too bad" and "Lightning Avoiding Liu Genghong Travel Live Room" after buying a group tour in the live broadcast room of "Liu Genghong-Our Eye Travel", etc., and some netizens even mentioned that due to the poor experience, they quit the group in the middle of the game. On the other hand, many netizens also believe that the live broadcast room cannot standardize the specific details of the tour group, and they should strengthen the selection of routes and not smash the signboards.
According to Feigua data, "Liu Genghong-Our eye Travel" has 281,000 fans, and the MCN agency behind it is Talent Planet, and the account signed by the agency also includes Liu Genghong's other matrix numbers, including "Liu Genghong's live broadcast and jump gymnastics playback", "Liu Genghong-The child is coming", "Wang Wanfei vivi".
Source: Cover News