The lights in the monitoring room are still as bright as day
The telephone rings one after another, like the horn of a battlefield
The surveillance screen flickered, weaving a web of safety
Their figures are determined and busy in this interplay of light and shadow
They are guarding the public's good travel in this silent "battle".
"Discerning" recognizes the pearl and makes mistakes in operation
Qi Yanmei, a monitor at the Black Mountain Lake toll station, can't escape her "sharp eyes" from the blind corners of the lane, the lack of energy on the night shift, and the fake green pass vehicles. In her daily work, she not only has to monitor the traffic situation at all times, but also keeps an eye on the monitoring screen and bows her head to write special information......
At 23:55, after completing the handover with colleagues on the night shift, the monitoring room was instantly quiet, and the traffic flow at the toll station gradually decreased, as usual, when she checked all kinds of monitoring equipment, summarized and reported the day's traffic data, it was already two o'clock in the morning, when she inspected the mental state of the toll collector, only to see the exit toll collector in a bad mental state of mind knocking on the keyboard, she gradually pulled the camera to see that the six-axle truck full of goods was operating according to the five-axle 18.4 tons...... She immediately pressed the microphone, and a dinging interrupted the toll collector's follow-up operation: "Look at the display screen, you carefully check the vehicle information and weighing data." In this way, an operation error caused by the carelessness of the toll collector was successfully "intercepted" by the monitor. For her, who has experienced more than a dozen years in the monitoring position, this situation happens every day, and it is also easy to deal with.
Take the initiative to return the particles to the warehouse
Wang Chen is a newly appointed monitor at the Black Mountain Lake toll station, and she has not worked for a long time, but she is also a good inspector in audit work. At 10:01 a.m. on October 8, the toll booth reported to the monitoring room: a small passenger car with a Ning A license plate appeared in the ETC lane and requested verification. Through the exit flow inquiry, it is shown that the car has been successfully paid in the ETC lane, and the toll collector is informed of the query results, and it is released. Subsequently, the monitor retrieved the video of the ETC exit lane, checked the relevant situation, and found that at 9:59, a small passenger car of Gan F did not lift the pole normally when it entered the ETC exit lane, and Ning A car followed up. The monitor inquired about the contact information of the owner through the license plate number, and contacted the owner as soon as possible, informed the driver of the details, asked him to pay the toll in time, to avoid being included in the system blacklist and affecting the normal driving of the highway, the owner paid the toll of 45.65 yuan in time after understanding the relevant policies.
"I don't see them, but I hear them" is the daily work of the monitors, and "invisible smiles, audible smiles" are the work goals they have been pursuing. Like Qi Yanmei, Wang Chen and the same behind-the-scenes adherent there are many, many people, they deal with emergencies, information services, with a polite and courteous voice to the inside and outside to transmit evidence-based information, as highway monitoring personnel, telephone and video surveillance at one end is the beautiful travel of the public, and the other end is their silent persistence.
Contributed by Li Yang (Black Mountain Lake Toll Station)
Editor|Guo Yaqin
Audit|Fu Jinghua