Starbucks admitted to irregularities in the two stores in Wuxi and has been interviewed by the local municipal supervision bureau

On December 13, the Beijing News published an investigative report "Reporter Undercover Starbucks: Expired Ingredients Continue to Sell, Shelf Life Is Changed At Will, Scrapped Pastries Are Put on the Shelves The Next Day", on the evening of December 13, Starbucks China responded through its official Weibo that after investigation, it had confirmed that the partners (employees) of the two Wuxi stores reported on December 13 did have operational irregularities. We have an unshirkable responsibility to ensure food safety. The situation in these two stores is a high warning of our shortcomings in the daily implementation of food safety standards. In this regard, we would like to express our sincerest apologies to all Starbucks customers.

At the same time, we have taken the following actions at the first time:

1. The two stores involved have closed for investigation and rectification;

2. Chinese mainland all Starbucks stores immediately launch a comprehensive self-inspection of the implementation of food safety standards;

3. Immediately organize retraining of all store retail partners and strictly implement the company's food safety system;

4. Increase the frequency and scope of regular inspections and surprise inspections from within and third parties for all stores;

5. Strengthen the internal reporting channel of partners on food safety issues;

6. Actively explore more technical means to reduce the interference of human operation factors, and strive to eliminate the occurrence of such incidents from the source.

In the 22 years since Starbucks entered the Chinese mainland market, we have always put food safety first. We apologize again for this incident and will actively correct it. At the same time, we will closely cooperate with the investigation of the relevant government departments and implore the public and the media to conduct continuous supervision of us.

On the morning of December 13, the Beijing News published an investigative report "Reporter Undercover Starbucks: Expired Ingredients Continue to Sell, Shelf Life Is Arbitrarily Changed, Scrapped Pastries Are Put on the Shelves The Next Day", exposing that there are a variety of health safety hazards in two Starbucks stores in Wuxi, Zhenze Road Store and Changxing Building Store: Ingredients continue to be used after expiration, and are sold as a number of best-selling drinks; supervisors and clerks "teach by example" to tamper with the shelf life, and some ingredients are artificially "extended" for a week; pastries that promise to "not stay overnight after opening" are secretly put on the shelves the next day.

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Starbucks (China) Northeast China

He was interviewed by Wuxi Municipal Market Supervision Bureau

According to the Wuxi market supervision WeChat public account, on December 13, in response to the media exposure of two Starbucks stores in Wuxi City, there was a problem of "changing ingredient labels and using expired ingredients", the market supervision department attached great importance to it and immediately organized a special work class to comprehensively carry out verification and disposal work.

The market supervision departments at the municipal and district levels conducted key inspections of the Starbucks Zhenze Road store and Changxing Building store involved, and preliminarily verified that the relevant enterprises had changed the internal control period of food raw materials and used raw materials beyond the internal control period, and ordered the 2 stores involved to close down for rectification. The market supervision department simultaneously carried out inspections of 82 other Starbucks stores in the city, and found that 15 problems such as employees not wearing work hats, random placement of items in the processing area, and incomplete disinfection records have been ordered to rectify. The Municipal Market Supervision Bureau conducted an administrative interview with Starbucks (China) Northeast China, requiring the company to conduct a comprehensive self-examination and rectification of existing food safety problems.

In the next stage, the Wuxi Municipal Market Supervision Bureau will continue to organize forces at the municipal and district levels to conduct in-depth investigations of the 2 Starbucks stores involved and seriously investigate and deal with them according to law. From now on, we will deploy special food safety rectification actions focusing on cracking down on false labeling of production dates and shelf life in the city, and make every effort to ensure the safety of citizens.

Source Starbucks China official Weibo, Wuxi market supervision WeChat public account

Duty Editor Kang Hee-hee