Behind Nezha L's explosive order: small problems began to appear, and the balance and compromise of the car owner | Owner Pie

Superelectric Laboratory

2024-06-07 16:44Posted in Shandong Science and Technology Creators

The pros and cons are obvious"

Editor's note

The wave of new energy vehicles is roaring, and more and more people have a new identity: electric vehicle owners. However, the new energy infrastructure still needs to be improved, and the confrontation between petrol and tram vehicles has never stopped. We believe that the popularization of new energy vehicles is just around the corner, so the column "Owner Pie", which focuses on the stories of electric vehicle owners, came into being, aiming to show you the real experience of using electric cars for reference.

Finishing|Liu Yajie

Edited by Qin Zhangyong

The 15-200,000 extended-range SUV market, with monthly sales of 5,000 units, can be called a "hot model", such as dark blue S7, Leap C10, etc., Nezha L seems to have the potential to explode, the official said that the extended range version has been on the market for 35 days, and the order has exceeded 30,000.

The increase in orders also brings happiness troubles, because the lack of production capacity leads to untimely payment, and Nezha has to give preferential subsidy policies.

However, there is some contradiction with the official explosion of orders, with the successive delivery of Nezha L, some small problems have gradually been revealed, such as voice control is not very smart, car refrigerator parking can not be maintained, sales and service attitude problems, etc., and some car owners pick up the car for a week, the horn is broken 2 times.

Even so, these minor problems have not dissuaded these car owners. Next, Nezha L launched a pure electric version, with a pre-sale price of 140,000, which is higher than the starting price of the extended range version (129,900), but judging from the reaction of the owner group, there are obviously more people who pay attention to the extended range version.

How does this car actually drive, and can it act as a "half-price ideal"? We chatted with a few owners to hear what they had to say about the car.

01

 After the horn broke, the planet cup and toy car were given

"Nezha L mentioned last week, this week's horn is broken."

Tong Qing posted on social platforms, saying that he was very angry at the time, so he parked the car on the side of the road and took a video. Unexpectedly, as soon as I woke up, I was on the hot search.

Nezha's response was also very timely, and on May 22, the 4S store came to repair it, but only in the past 2 days, the horn broke again.

Tong Qing said that when he repaired the car for the first time, the Nezha brand sent 4S store staff across the city to provide door-to-door service, and he also responded to the request of netizens to broadcast the car repair process live.

The after-sales personnel said that the reason for the loss of sound of the horn was that the vibration during the driving process caused the line to loosen, and it was finally repaired after 2 hours of door-to-door service.

Source: The party's social account

"Nezha sent 4 staff members, but only 1 person came to repair the car." The remaining 3 people came to her to coordinate and communicate, and the compensation given by Nezha at that time was the Planet Cup.

Source: The party's social account

Embarrassingly, it was only two days after the repair, and the horn broke again. During the second repair, the after-sales service sent a toy excavator, and during the maintenance process, Nezha also gave her a full car inspection, gave her a GT to drive first, and signed a contract with her to ensure that the horn would no longer have problems.

At present, Tong Qing seems to be an example, and other car owners have not had the horn broken twice. Regarding the maintenance compensation, many netizens ridiculed that the Planet Cup and excavator toys received by Tong Qing were too perfunctory, "like a joke".

But Tong Qing himself didn't care too much, "As long as the horn can be repaired, don't have this situation again." Now her horn has been repaired again, and she sent a video to express her satisfaction with Nezha's after-sales service, saying that only her car has such a problem, don't raise a small thing to an infinite height.

Despite all the twists and turns, she still thinks that this car is worth buying, and thinks that Nezha L is stronger than BYD Song and Deep Blue, "If it's not worth buying, I'll give you what the manufacturer paid me for." ”

02

 "I give this car an 80"

Xu Tao is a programmer at a large factory and one of the first Nezha L owners to be delivered in Beijing. The first thing I noticed about this car was because its pure electric range reached 310 kilometers, and the price of 150,000 yuan could also have the configuration of a refrigerator and a large sofa, and he felt that this car was cost-effective.

The choice of the red version is also because when the family uses a car to drive, usually with a baby, the refrigerator and the passenger screen can also be used, "and I didn't add a few dollars, so I directly chose the top version." ”

After picking up the car, the family of three liked it a lot, and it felt very suitable for the family. "The turning radius is very small, and for my daughter-in-law, she can turn around, and the psychological pressure is much less."

Source: The party's social account

After picking up the car for three weeks, he ran it all over the highway, in the city and commuting to and from work, and the overall performance was in line with his expectations. For example, their family of three went back and forth to Beijing and Tianjin, running 220 kilometers of high-speed, except for a small number of urban areas and traffic jams, most of the time the high-speed drove 120~130 km/h, the whole process was air-conditioned at 23 degrees, and the driving mode was pure electric priority (30% power started the range extender).

The specific performance is that after running 106.1 kilometers, the average energy consumption is 17kWh/100km, and the range extender is started when the power drops from 75% to 30%, showing that a total of 145 kilometers of pure electric + 25 kilometers (3%) oil range is extended.

The whole pure electric ran a total of 103.8 kilometers, and the power dropped from 90% to 44%, at which time the fuel gauge showed that it had dropped 115 kilometers.

The charging speed is also quite fast, taking 15 minutes to charge from 42% to 80% and 23 minutes to 90%.

"If the full score is 100, I will give the car a score of 80 or more, and several colleagues have already been planted and are ready to buy the car."

However, Xu Tao also found some problems, and he built a Nezha L car friend group, which currently has nearly 500 car owners and people interested in the car.

According to his summary, the main problems are the following:

Car refrigerator parking maintenance problem: After turning on the parking maintenance function, the refrigerator can keep the power uninterrupted, but the key lock car cannot turn off the screen and fold the rearview mirror.

There will be a current pulse sound without a physical key: When the car owner gets into the car without a physical key, there is a faint pulse current sound like a timer.

The trunk lighting is not bright enough: if there is a demand for the brightness of the trunk, you can only add a light yourself.

Long-term feed-in climbing leads to power generation power that cannot keep up with consumption: Some car owners climb at low temperatures for a long time, and the power of the engine cannot keep up with the consumption. But in high-speed and urban sections, three people can lock the power when they turn on the air conditioner, and they can even charge it in the reverse direction during the high-speed process.

Some of the problems they have already found solutions to, but there are still problems that need to wait for subsequent OTA updates to be resolved. For example, the parking maintenance of the car refrigerator, the official response has to wait for the OTA. Xu Tao came up with a temporary solution, that is, not to open the refrigerator to lock the car first, and start the car refrigerator through the APP, but in this way, the small screen of the instrument will still be always on.

Regarding the case of "picking up the car for a week, the horn is broken", Xu Tao said that no one in the group of riders has encountered this situation at present. "It's normal for a certain car to have occasional problems, any brand and any model, it depends on how Nezha's after-sales service is handled."

03

 The pros and cons are obvious

Before buying Nezha L, Zhang Lei had 2 Nezha trams at home, namely Nezha V and Nezha U, in order to dispel mileage anxiety, he planned to replace Nezha U with a range extender car.

Zhang Lei's first choice for buying a car is SUV, and he also looked at Leap C11, but from the perspective of price and configuration, the refrigerator color TV and CATL batteries are complete, and the key configuration of Nezha L is not many, and the key price is not high.

It's just that the problem is that "the appearance dissuades too many people". In his opinion, the appearance of Nezha L has a feeling of elongating Nezha V, the front face is okay, and the tail is very uncomfortable to look at.

Nezha L's car key also has a slot, he thinks that this key is designed to be round, and the weight is particularly light, and he can't notice it if he loses it in his pocket. Although it is said that you can use the Bluetooth key of the mobile phone, the mobile phone background should always be open APP, and the mobile phone also consumes more power, and the sensitivity is not as high as the physical key.

"And at that time, it looked like the configuration was an induction electric tailgate, but it wasn't." The staff who delivered the car also went to the bottom of the car to look at it, saying that they did not see the sensor, and the staff said that the induction electric tailgate means that the key can be unlocked when it is close. Later, Zhang Lei learned that the camera may be used as a sensor, and the sensing function can be realized through OTA upgrade in the future.

In addition, in the case of direct sunlight in summer, the sunroof shades also feel a little hot. "Since they are all equipped with sunshades, why don't you make them thicker? Or add a silver coating, so that the thermal insulation effect is much better, and the cost is not high. ”

Source: The party's social account

But compared with Nezha V and Nezha U, Nezha L does have a lot of improvements, such as more comfortable seats, faster acceleration response, and more comfortable suspension.

The camera in the car, with a fatigue reminder function, will be prompted not to drive fatigue when yawning while driving in the car, and the system will ask the driver if he needs to open the window for ventilation. If you operate the car machine or don't look at the front for a few seconds while driving, it will prompt you not to drive distractedly. ”

Regarding battery life, Zhang Lei charged a home charge (slow charge), when it was just full, the dynamic battery life was displayed as 255km, and after driving 226 km, the dynamic display was 86km, the battery life was basically 1:1, and the power consumption at the lowest time was only 11.7, which is almost the same as the power consumption of Nezha V, not to mention that Nezha L is a medium-sized SUV, Zhang Lei is very satisfied with this pure electric battery life.

"If you can accept the shortcomings mentioned above, then you can start."

04 

Not satisfied with the attitude of the salesperson

In Ren Qiang's city, there is only one Nezha 4S store, and there are not many people who enter the store on weekends, and most of the customers who come to the store are young people, basically coming to Nezha L.

When they went to the store for a test drive on the weekend, when it was their turn, suddenly another customer with a sales belt had already signed a test drive agreement and cut in front of them, and Ren Qiang and his lover were a little unhappy at that time. Sales is also urging the intended customers of the test drive to come back quickly and not to delay the time.

During the test drive, the sales foot of the accelerator and the left and right swayed almost didn't let Ren Qiang vomit into the car. He thinks that the sales may feel that this can show the car's ability to accelerate and change direction, but it should also take care of the passengers' feelings.

Later, Ren Qiang wanted to adjust the driving mode and listen to the sound of the range extender, but was told by the sales that "it can't be changed, there is almost no oil in the car", and then looked at the dashboard, the fuel mileage was only 6km, and he had no choice but to give up.

Halfway to change Ren Qiang's lover to drive, they wanted to spend two or three more minutes around a section, the sales did not agree, said that a small detour in front of the line, but in fact it took about 800 meters.

In the end, it was almost stopped, and Ren Qiang wanted to try the automatic parking function again, but the sales refused again, saying that "the company will not let the demo, this function is still waiting for OTA".

But Ren Qiang said that he obviously saw that the previous group of test drivers used this function to park the car, so he asked the sales if he was afraid of the function demonstration overturning. The sales paused, "I've also tried automatic parking secretly, and it can also work, but it's still waiting." ”

After the test drive, Ren Qiang basically has his own judgment on this car, such as the distance between the front and rear of the rear space is not large, the front seats are a little wide, and some block the rear vision, plus the body is not big or high, and the overall interior space seems a little cramped.

Voice control is also not very smart at times, and when there are many people in the car, the needs of the rear seat may not be very responsive.

The chassis of the body is not high, and in the case of a tire pressure of more than 3.0 and no one in the car, the chassis is also lower than the Nezha X in the store, so this car is positioned as a city commuter, and you can't count on off-road.

On the whole, Ren Qiang feels that Nezha L is a good car, all the configurations it should have, the chassis's filtering of small bumps is clear and not hard, and the pure electric range and refrigerator can reach the level above average. There are also openable sunroofs, physical massage buttons, headrest speakers, etc., which are really cost-effective.

It's just that the online marketing and offline marketing experience are much weaker than those of friends, "Although I don't know how Nezha is after-sales, I have a very unpleasant time in more than an hour of experience in the store." ”

(Note: Tong Qing, Xu Tao, Zhang Lei, and Ren Qiang in the article are pseudonyms)

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