Source: Xinmin Evening News 2024-06-30 14:03 Shanghai
Yesterday (June 29), the Pingli County Branch of the Agricultural Bank of China issued a statement on the "mysterious disappearance" of the customer's deceased husband's deposit in the bank.
The full text is as follows:
After verification, the depositor, Mr. Chen (deceased in April 2018), opened a card-to-convert account with the bank in April 2005 and has been using bank cards for transactions since then. According to the bank card deposit and withdrawal details, the card was used until June 2018 and the account balance was zero. However, because the passbook associated with the card did not make up the deposit and withdrawal statement, the balance shown in the passbook was the deposit on the day of the passbook, that is, 133,900 yuan.
The note mentioned that in December 2020, Mr. Chen's wife, Ms. Deng, went to the sales department to handle the deposit inquiry business of the deceased depositor, and because the counter staff mistakenly regarded the balance shown in the passbook as the available balance of the account, she issued a "Notice of Deposit Inquiry" with the balance of the passbook written on it to the customer, and informed the customer that the customer needed to go through the notarization procedures for inheritance rights before withdrawing the money.
In February 2022, Ms. Deng went to the bank's business department with a notarial deed to withdraw the balance of her account, and since Ms. Deng did not hold a bank card or passbook in her hand, the bank's teller reported the loss to Ms. Deng and settled the account for Ms. Deng based on the actual balance of the account.
For the mistakes caused by the unfamiliar business of our staff in handling the business for Ms. Deng, which caused misunderstanding to Ms. Deng and added a lot of trouble, our bank has communicated with Ms. Deng, apologized and received understanding. At the same time, the Bank will seriously deal with the responsible person in accordance with the relevant regulations. In the next step, the Bank will further strengthen the business training of employees, actively improve the business level of counter personnel, and prevent the recurrence of such situations.
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Previously reported
On April 30, 2018, Ms. Deng, a citizen of Pingli County, Ankang City, Shaanxi Province, died of illness.
In November 2020, Ms. Deng took her husband's death certificate and found that her husband's account with the tail number 0072 had more than 130,000 yuan in her husband's account at the Pingli Branch of the Agricultural Bank of China. "At that time, at their request, they also issued a receipt for inquiry, and in December, I went to check again and found that the money was still there, and they comforted me at that time, 'The money can't run, don't worry'." Ms. Deng said.
According to the bank's requirements, Ms. Deng wanted to withdraw her husband's deposit estate, and if the deceased had relevant immediate family members, all heirs needed to notarize it at a notary office, and Ms. Deng had to do so as required by the bank. Subsequently, Ms. Deng, the couple's two sons, and Ms. Deng's husband's parents jointly applied to the Pingli County Notary Office for inheritance notarization.
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Notarial deed from the Pingli County Notary Office
With the notarial deed in hand, Ms. Deng came to the Pingli branch of the Agricultural Bank of China again, but she still failed to get the money out of her wish. "The staff operated at the counter for more than an hour, but they couldn't withdraw the money. At that time, I was still in a hurry to send my baby to school, so I went to school first. Ms. Deng said that after that, she thought that the money would not be much of a problem in the bank, but she tried to withdraw the money many times, but could not withdraw it.
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Deposit inquiry information issued by the bank on December 17, 2021
On December 17, 2021, Ms. Deng's "Simplified Withdrawal of Inquiry Results of the Balance of the Deceased Depositor's Small Deposit Business Account" was inquired that Ms. Deng's husband had a total of 4 accounts, of which the balance on the account with tail number 0072 was 133,900 yuan, and the handler signed it as Wang Chao.
On February 16, 2022, Ms. Deng went to the Pingli branch of the Agricultural Bank of China again to withdraw money, and after leaving the house, she decided to go to Zhenping County next door. On February 23, 2022, at the Zhenping County Branch of the Agricultural Bank of China, Ms. Deng submitted an application for deposit inquiry again, and received a reply that the account with tail number 0072 had been closed and could not be queried, and the money had been withdrawn.
On June 27, Ms. Deng provided the reporter with the inquiry application, which no longer showed the account with the tail number 0072, and the inquiry letter was stamped with the special seal of "Zhenping County Branch of Agricultural Bank of China Co., Ltd."
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Deposit inquiry information issued by Agricultural Bank of China Zhenping County Branch on February 23, 2022
"I don't understand why there is no money, how can the Agricultural Bank of Pingli County find out and issue a receipt of 133,900 yuan for the inquiry letter?" Ms. Deng said, "In the past few years, people in the bank have been saying that the money is in the account, and the notary public has also done notarization, so where did the money left by my husband go?"
On June 27, the reporter contacted Gao Chang, vice president of the Pingli County Branch of the Agricultural Bank of China, by phone, and the other party said that the matter had been handled by the superior Ankang Branch. On June 28, Gao Zonglin, head of the office of the Ankang branch of the Agricultural Bank of China, told reporters that the matter was a mistake by the bank staff and was being handled.
Xinmin Evening News (xmwb1929) integrates Zhongxin Jingwei, Ersanli Information, Red Star News, and Beijing Youth Daily
Editor: Li Zheng
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