When opening a store and doing business, you will always encounter all kinds of customers, and sometimes it is inevitable to have some small conflicts with customers! Recently, a restaurant owner in Tengzhou, Shandong Province was very depressed because of a dispute with a customer, and wanted netizens to comment on him!
↑ Here's how it happened: A young couple went to his restaurant for dinner, and the girl had long hair, and if she lowered her head slightly, her hair would slide down to her face. Seeing this, her boyfriend, who was sitting across from her, took the chopsticks shared in the store to coil his girlfriend's hair.
↓The video provided by the owner is coded to protect the privacy of the parties↓
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(I have a feeling: this girl seemed to be quite reluctant for her boyfriend to use chopsticks to coil her hair, but then she couldn't help but agree!) I don't know what everyone thinks? ）
▽ The shopkeeper didn't find it at first, but then when he saw it, he walked over and asked the boy: Is this chopsticks in the store, after hearing the other party say yes, the shopkeeper said that they will take the chopsticks away, and then charge another dollar.
➤ The young couple didn't say anything in the store, and in the owner's words, there was no argument at the time. But after they went back, they went to a certain platform to give bad reviews to the merchants.
↓Screenshot of a platform↓
▽ The man in the young couple said: The food is okay, but the attitude of the merchant is not good! Who can't afford to pay a dollar, and who can show you evil words? Can the attitude be better? If you have a good attitude, I'll pay both dollars!
The woman in the young couple said: We all said that we are at fault, don't we think you can talk well? As a businessman, you are here to make money, and this attitude is quite self-defeating.
The shopkeeper is not used to replying directly: You use public chopsticks to coil your hair, who gives you confidence? How do you use it when you run out of it? People with low quality, please go far!
In short, the shopkeeper and the little couple quarreled in the comment area, full of gunpowder!
▽The shopkeeper felt very aggrieved and speechless: The customer obviously ignored himself, so he said that I had a bad attitude!
➤ Emotionally, I sympathize with the owner! Because it is indeed the little couple who did not do it right in the first place. Generally speaking, girls with long hair will bring a hair tie (the kind that can be put on the hand) when they go out to eat in case of emergency, after all, not every restaurant will prepare these for girls.
Take 10,000 steps back and say that you really want to use chopsticks to coil your hair, you can ask the store owner for a pair of disposable chopsticks! Directly use the public chopsticks, what will other guests think when they see it? Do you dare to come to this restaurant again to eat in the future? Doesn't this affect the business of other people's bosses? Whoever changes to the role of the boss will be very popular.
▽But if you are a boss, especially the boss of the catering industry, as long as the problem is not particularly big, you often need to bow your head first! There's no way, it's okay to make money and take care of the overall situation!
➤ Because I wasn't there, I couldn't feel the tone and expression of the shopkeeper at that time, and I don't know if this was the "fuse" that caused the little couple's disgust and bad reviews!
But judging from the online confrontation between the shopkeeper and the little couple, this shopkeeper is probably a very real person and speaks more directly. I've had people around me like that. Those who are familiar with her say that she is very good, but she is unforgiving in her mouth, and it is indeed easy to offend people.
➤ I think this matter can almost be turned over, the shopkeeper doesn't need to keep consuming himself, he has to fight for who is right and who is wrong!
Because the longer this scolding war lasts, the greater the impact on his store's business. The guests you don't want to receive are what others are willing to receive, and the business you don't want to do is someone who is willing to do it!
There have always been vexatious customers and low-quality customers, there is no need to waste energy and time on them, and it is the most important thing to run your business well.
(What do you think?) Feel free to leave a comment! ）