End of July
Mr. Huang from Taizhou bought a Xiaomi folding screen mobile phone
Said it was after a nap a few days ago
I found that there was a problem with the screen
Mr. Huang: On July 27, I bought a Xiaomi folding 4 in Wuyue Plaza, Huangyan, Taizhou, and spent 8,999 yuan, and the old mobile phone was worth 1,999 yuan and paid 7,000 yuan. At noon on the 9th, I found that the folding hinge screen was all black, and the screen leakage could not be displayed.
Mr. Huang put this Xiaomi folding screen phone
Delivered to the sales store
It will be sent by the other party to the after-sales service
He provided a photo
It was said that it was taken by the courier before it was sent
This black area on the screen
There are long strip-like marks in the hinge position
Mr. Huang said
This mark was not caused by him
Mr. Huang: I should have woken up from a nap that day, and I found that the screen was leaking and put it on the counter. Personally, I think it's a product quality issue.
Reporter: Has this mobile phone been pressed during use?
Mr. Huang: No.
Reporter: Or have you ever fallen?
Mr. Huang: There is no man-made damage.
According to Mr. Huang
It was napping that day
The phone is on the bedside table
In addition, after receiving the mobile phone after after-sales
Said that there is damage elsewhere in the screen
Mr. Huang: The maintenance center in Hangzhou sent two photos, and there were two traces saying that I was artificial. One of the phones is on the side of the camera, and the other is on the opposite side. I looked like it was a membrane, and I didn't have any problems sending it to those two places. Of course, I hope to be able to refund the full amount, but I can't do it, so I can only negotiate a refund slowly. I don't dare to use it if it's repaired, I'm afraid that it will be bad, so it's best to return about 6,500 yuan.
Xiaomi Home Taizhou Huangyan District Wuyue Plaza Store Staff: He doesn't know much about this situation, if you need it, you can leave your phone number, and I will let our after-sales person contact you.
Zhejiang Xiaomi Repair Center Staff: If the mobile phone is repaired, it needs to pay to replace a screen, 3590 yuan, and a manual fee of 40 yuan. It is the screen that has a crush and the inside crush this does not meet the warranty policy.
Reporter: He said that it was in good condition when it was sent.
Zhejiang Xiaomi Repair Center Staff: I'm sorry, this is really not covered by the warranty, and the customer service has told you before.
Xiaomi replied later
Field-tested
The area of black spots on the inner screen of the main screen of the mobile phone
There are obvious traces of pits caused by external forces
Symmetrical injuries are present
The external force is obvious
No free warranty is available
Paid repairs are required
Mr. Huang said
He is negotiating the cost of repairs with Xiaomi