Shangcheng has always kept in mind General Secretary Xi Jinping's earnest entrustment of "effectively strengthening the work of community party building and building a better community", practiced the fundamental method of "doing one thing and winning the hearts of all people", resolutely shouldered the mission of guarding the red roots, anchored the positioning of "the most Hangzhou and the new Shangcheng", deepened the party building to lead the whole region to build the "most beautiful red lane", and created the Shangcheng model of the urban version of the "Fengqiao Experience" in the new era. Shangcheng released a special column of "'The Most Beautiful Red Alley' by Your Side", which vividly demonstrates the creative implementation and innovative development of Shangcheng in promoting various tasks of public service, public governance and public safety, and makes "The Most Beautiful Red Alley" the "most beautiful window" that fully demonstrates the leading demonstration of party building leading grassroots governance.
Where does happiness come from? "The optimization and improvement of property services, the overall improvement of the community environment, the reduction of contradictions and disputes, and the ...... of more harmonious neighborhood relations" are the biggest feelings of residents of No. 222 Nanshan Road, Laodong Road Community, Qingbo Street, in the past year or so.
No. 222 Nanshan Road is located on the shore of the beautiful West Lake. In the early 80s of the last century, the quiet and beautiful environment, clean and tidy buildings, made the 115 owners here feel extremely proud and happy. However, more than 40 years have passed, due to the "double low" of property fees and collection rates, property management has fallen into a state of "periodic stagnation", with old infrastructure and insufficient service facilities, and the quality level of standardized management has always been difficult to meet the "expectations" of residents.
1
Break through the situation and stand up to the new
The lack of "being a family" in the business committee is one of the main cruxes of these problems, so the Party Committee of Laodong Road Community actively seeks a way to break the situation. The members of the community team led all the social workers to conduct household visits in batches, fill in the opinion solicitation form, and sort out and summarize the residents' demands and wishes. Through face-to-face communication, we not only grasped first-hand information, but also excavated and mobilized a group of backbone residents and capable people as candidates for the business committee.
In March last year, a rallying cry was sounded for the well-being of residents. At the entrance of the community, there are propaganda boards of candidates, and the promises of participating in the election and fulfilling their duties on the display boards carry their determination and oath to build this common home better. "Aunt Lu is our recognized 'bosom sister', whenever there is a small friction between the neighbors or who encounters troubles, the first thing that comes to mind is her, then I will definitely vote for her!" Each ballot is not only an affirmation of the candidates, but also a vivid proof of the residents' enthusiastic participation in community building. After four months of careful preparation, under the active guidance of the community party committee, a widely representative team of business committees elected by the residents themselves came into being, giving this old community a "backbone".
On the occasion of the "new appointment", the Owners Committee quickly responded to the expectations of the owners and organized a special symposium for owners on the theme of "Everyone Makes Suggestions and Shares a Beautiful Home", and the owners actively participated and spoke enthusiastically. In the end, after discussion, it was decided to take the improvement of property management quality and price as the first task of the property committee after taking office, so as to create a more harmonious, safe and comfortable living environment for all owners.
2
Walk side by side and thrive
After clarifying the goals, the business committee actively contacted the community party committee, and invited the service person in charge to carry out multiple rounds of tripartite joint meetings to focus on the differences in the needs and differences of opinions of different groups such as empty households, permanent residents, and tenants found during the visit, and study the detailed plan for improving quality and price increase. After many times of deliberation and running-in, the "Implementation Plan for Improving the Quality and Price of Property Management in No. 222 Nanshan Road" was drafted and completed.
In terms of service items, the three lists of "basic services", "value-added services" and "public welfare services" have been carefully designed, and more than 20 special service items such as pipeline dredging and door-to-door lock replacement have been added to fully meet the multi-level and diversified needs of residents. In terms of charging strategy, through the innovative adoption of the "step-by-step" property fee model, it can more fairly and reasonably respond to the actual demand and cost burden of different types of housing for property services, and implement the charging standard of 0.5 yuan/month/square for empty households, 0.8 yuan/month/square for permanent residents, and 1.6 yuan/month/square for tenants (including online booking houses and bungalows).
3
Improve quality and price and share results
The time quietly came to March this year, with the joint efforts of the community, the property committee and the property management, the collection rate of property fees in the community exceeded 90%, and the "double increase" of property management quality and price was successfully realized. How do residents feel about the increase in property costs? "Now there is only a phone call for small repairs at home, and the property will come to solve it within ten minutes, and the service attitude is good, and it is really responsive." Uncle Zhang, a resident of the community, said, "Elderly people over 60 years old who live alone can also enjoy discounts, which is really cost-effective." In addition, combined with the old reform, other "difficulties" that once plagued residents have been solved one by one, the environment has become cleaner and more beautiful, the facilities have been repaired and updated in a timely manner, and the security has been better guaranteed.
In order to strengthen service supervision and highlight the main position of the owners, through the tripartite collaboration and joint development of the property management service reward and punishment assessment methods, the owners conduct quarterly sub-evaluation of environmental sanitation maintenance, public facilities maintenance, safety patrol prevention, service response speed, etc., and the scoring results are used as an important basis for property awards and punishments, effectively improving industry standards and improving personnel quality.
4
Two-way rush to the garden full of happiness
A quarter has passed, and at a regular grid meeting, the members of the property committee learned that there is a new problem in the community - it is difficult for the elderly to get food. The Owners Committee acted quickly and worked with the community party committee and the property company to plan a heart-warming plan of "home delivery". The property volunteers took the initiative to ask for help, incarnated as "caring delivery workers", and took on this responsibility.
They not only carefully plan the delivery route to ensure that every hot meal can be delivered to the elderly on time, but also communicate with the elderly from time to time, pay attention to their physical condition and life needs, and interpret the traditional virtues of "respecting, respecting and loving the elderly" with practical actions. This heart-warming action not only solves the difficulty of eating for the elderly, but also creates a good atmosphere of harmony, warmth and mutual assistance in the community, so that the elderly can feel the warmth and care from the community family.
"I am very grateful to the community and the property for their services, they are very concerned about us seniors, I have a leg problem, and the volunteers can now help me deliver the ordered meals to my home, which is really convenient." 91-year-old grandmother Zhong said after receiving the "takeaway". The property staff also helped Grandma Zhong check the circuit and repair a broken light bulb when she delivered the food to the door.
This year, Qingbo Street will continue to deepen the party building to lead the "tripartite coordination", and promote the quality and price increase of property services in old communities. Through the three paths of gradient price increase personalization, unified price increase area, and long-term secondary collection, while meeting the personalized needs of different households, we should make good use of the unified management of districts, optimize and improve resource allocation and efficiency, ensure the long-term normalcy of property quality and price increase, and lay a solid foundation for building a new pattern of grassroots governance in the "most beautiful red lane".