What things you can do in System Center SM? (Private Cloud)

Hi guys, I want to share things what I know about SCSM, thank very much!

 ---This is an article about Microsoft Private Cloud- System Center Service Manager's knowledge sharing, thanks.

1.      Administration

a.      

Announcements

                                                             i.     Create Announcement

                                                           ii.     General: Display Name, Announcement Id, Title, Body, Expiration Date, Priority:

Critical/Medium/Low

                                                         iii.     See History of Announcement

                                                          iv.     Note: All not expired announcement are in Active Announcements.

b.     

                                                             i.     Create connector: Active Directory connector

1.      

General: Name, Description, Enable this connector

2.      

Domain/OU: Use the domain/Let me choose the domain or OU, Run As account: Operation Database Account/Workflow Account, Test Connection

3.      

Select objects: computers, printers, users or user groups, Automatically add users ofAD Groups imported by this connector: check/uncheck, Do not write null values for properties  that are not set in Active Directory: check/uncheck

4.      

You can Delete, Disable, Enable, Modify Properties, Search for Knowledge Articles and Synchronize Now of an AD connector

                                                           ii.     Create connector:  Configuration Manager connector

General: Name, Description, Enable

MP:SCCM Connector Configuration/ SCCM 2012 Connector Configuration

Database: Database server name, Database name, Run As account: Operation Database Account/Workflow Account, Test Connection

Connections: Choose the collections you want to synchronize: Configuration Manager Collection, Select All: check/uncheck, Do not write null values for properties that are not set in Configuration Manager: check/uncheck

5.      

Schedule: Synchronize Every day/Sunday/Monday/Tuesday/Wednesday/Thursday/Friday/Saturday at 12:00 AM- 11:00 PM

6.      

You can Delete, Disable, Enable, Modify Properties, Search for Knowledge Articles and Synchronize Now of an CM connector

                                                         iii.     Create connector:  Operations Manager Alert connector

Alert Routing Rules: Rule Name, Template: Incident portal template/Networking Issue Incident Template/Generic Incident Request/Default Incident/Operations Manager Incident Template/Software Issue Incident Template/High Priority Incident Template/Generic Incident

Request/Hardware Issue Incident Template/Printing Issue Incident Template, Select Criteria Type: MP contains/equals XXX/Computer is a member of group XXX(Global Operators Group)/CustomField1-10contains/equals XXX/Monitoring class name contains/equals XXX,

Select alert severity(Information/Warning/Critical) and priority(Low/Medium/High), Default Template

Schedule: Poll alerts every 30 seconds, Close alert in Operations Manager when incidents are resolved or closed: check/uncheck, Resolve incidents automatically when the alerts in Operations Manager are closed: check/uncheck

                                                          iv.     Create connector:  Operations Manager CI connector

Management Packs: Select items, Select all: check/uncheck, Do not write null values properties that are not set in Operations Manager: check/uncheck

                                                            v.     Create connector:  Orchestrator connector

Connection: Orchestrator Web Service URL, Run As account: Operation Database Account/Workflow Account, Test Connection

Sync folder: Select which folder to sync

Web Console URL: Provide an Orchestrator Web Console URL

You can Delete, Disable, Enable, Modify Properties, Search for Knowledge Articles and Synchronize Now of a Orchestrator connector

                                                          vi.     Create connector:  Virtual Machine Manager connector

Connection: Server Name, Run As account: Operation Database Account/Workflow Account, Test Connection

You can Delete, Disable, Enable, Modify Properties, Search for Knowledge Articles and Synchronize Now of a VMM connector

                                                        vii.     Import From CSV file…

c.      

Deleted Items

                                                             i.     You can see deleted items here

d.     

                                                             i.     Create Management Pack

Name, Description

You can Delete, Export, Modify Properties for a MP

                                                           ii.     Import Management Pack(MP file: *.xml, *.mp, MPBfile: *.mpb)

e.     

                                                             i.     Channels: E-mail Notification Channel: Enable e-mail notifications, Add/Edit/Remove

SMTP servers(SMTP Server(FQDN),Port Number, Authentication, Failover Order), Return e-mail address, Retry primary after 30 seconds

                                                           ii.     Subscriptions

General: Notification subscription name, Description, When to notify: When an object of the selected class is created/When an object of the selected class is updated/Periodically notify when objects meets a criteria, Targeted class, Management pack

Additional Criteria: Related classes, Available properties, less than/is less than or equal to/greater than/is greater than or equal to/equals/does not equal/contains

Template: E-mail template

Recipient: Name, User Name, E-Mail Address

Related Recipients

You can Delete, Disable, Enable, Modify Properties of a subscription

                                                         iii.     Templates

General: Notification subscription name, Description, Targeted class, Management pack

Template Design: Insert a substitution string, Send as HTML: check/uncheck, Message subject, Message body, Encoding, Urgency: Low/Medium/High, Language

You can Delete, Duplicate, Modify Properties of a template

f.       Security

                                                             i.     Run As Accounts

You can delete, Modify properties of a Run As Account

                                                           ii.     User Roles: You can Create User Role:

 Activity Implementer,

Advanced Operator,

Author,

Change Initiator,

Change Manager,

End User,

7.      

Incident Resolver,

8.      

Problem Analyst,

9.      

Read-Only Operator,

10.  

Release Manager,

11.  

Service Request Analysts

General: Name, Description

Management Packs: Select All: check/uncheck

Queues: All work items can be accessed/Provide access to only the selected queues: Select All: check/uncheck

Configuration item Groups: All configuration items can be accessed/Provide access to only the selected groups: Select All: check/uncheck

Catalog item Groups: All catalog items can be accessed/Provide access to only the selected groups: Select All: check/uncheck

f.       Tasks: All tasks can be accessed/Provide access to only the selected tasks: Select All: check/uncheck

g.      

Views: All views can be accessed/Provide access to only the selected views: Select All: check/uncheck

h.     

From Templates: All forms can be accessed/Provide access to only the selected forms: Select All: check/uncheck

i.       Users: Add/Remove User

                                                             i.     Calendar

Create/Edit Calendar

Title, Time zone, Working days and hours: Work day: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Start time, End time

Add/Edit/Remove Holidays

Related SLO(s)

                                                           ii.     Metric

Create/Edit Metric

Title, Description, Class, Start date, End date

                                                         iii.     Service Level Objectives

Create SLO

General: Title, Description, Class, Management Pack, enable: check/uncheck

Queues: New/Modify Properties queue(General: Queue name, Description, Work item type, Management pack; Criteria: Related classes, Add “Available properties” to Criteria)

Service Level Criteria: Calendar, Metric, Target: 48 Hours/Minutes, Warning threshold:2 Hours/Minutes

Settings

                                                             i.     Knowledge Management Settings(Knowledge article prefix: KA)

                                                           ii.     Data Retention Settings(Work item: Specify how long a closed work item can

remain in the Service Manager database before it is removed. After a work item has been removed from the database, it is available only for offline reporting from the Service Manager data warehouse:  Incident retention time: 90days, Change request retention

time: 365 days, Release record retention time:365 days, Service request retention time: 365 days, Problem retention time: 365days,

History: Specify how history data can remain in the Service Manager database before it is removed: History retention time: 365 days)

                                                         iii.     Incident Settings(General: Prefix: IR, Maximum number of attached files: 10,

Maximum size (KB): 64, Default support group: Tier 1/Tier 2/Tier 3

Parent Incident: Auto resolution of child incidents: Do not resolve child incidents when parent incident is resolved/Automatically resolve child incidents when parent incident is resolved/Let the analyst

decide when resolving the parent incident, Child incident resolution category: Same as parent incident category/Choose a child incident category: Auto Resolved by Problem/Canceled/Fixed by analyst/Fixed by higher tier support/Resolved by parent incident/Walk

through knowledge article, Auto reactivation of child incidents: : Do not resolve child incidents when parent incident is reactivated/Automatically resolve child incidents when parent incident is reactivated /Let the analyst decide when reactivation the parent

incident, Child incident reactivation status: Active/Pending, Status of active child incidents when linked to parent: Do not change the status of child incidents/Automatically change the status of active child incidents when incidents when linking to parent,

Child incident status: Active/Pending/Resolved/Closed,

Priority Calculation: Specify how the priority should be calculated for an incident, based on the urgency and impact assigned by the operator: Low, Medium, High:1,2,3,4,5,6,7,8,9,

Resolution Time: Priority 1,2,3,4,5,6,7,8,9 ‘s Target Resolution Time: 0-2147483647Minutes/Hours/Days/Weeks, Do not use and show legacy Target Resolution Time on Incident Form banner: check/uncheck,

Operations Manager Web Settings: Web console URL,

Incoming E-Mail: SMTP Service drop folder location, SMTP Service bad folder location, Maximum number of e-mail messages to process at a time: 0-2147483647, Turn on incoming e-mail processing: check/uncheck)

                                                          iv.     Change Request Settings(Change Request ID prefix: CR, Maximum number of attached

files: 10, Maximum size (KB): 64)

                                                            v.     Service Request Settings(Service Request ID prefix: SR, Maximum number of attached

Problem Settings(General: Problem ID prefix: PR, Maximum number of attached files: 10, Maximum size (KB):64,

Priority: Specify how the priority should be calculated for an incident, based on the urgency and impact assigned by the operator: Low,Medium, High: 1,2,3,4,5,6,7,8,9)

                                                          vi.     Release Management Settings(Release record ID prefix: RR, Maximum number of attached

                                                        vii.     Activity Settings(Activity prefix AC, Manual activity prefix: MA, Review activity

prefix: RA, Parallel activity prefix: PA, Sequential activity prefix: SA, Dependent activity prefix: DA, Runbook automation activity prefix: RB)

i.       Workflows

<a href="http://technet.microsoft.com/en-us/library/hh495667.aspx">ConfiguringWorkflows in System Center 2012 - Service Manager</a>

                                                             i.     Configuration

Service Request Event Workflow Configuration

Desired Configuration Management Event Workflow Configuration

Change Request Event Workflow Configuration

Incident Event Workflow Configuration

Release Record Event Workflow Configuration

Activity Event Workflow Configuration

                                                           ii.     Status(Enable/Disable MP’s Workflows)

2.      Library

                                                             i.     Create Catalog Group

General: Group name, Group description, Management pack

Included Members: Add/Remove items

Dynamic Members: Add Criteria about catalog item’s available properties

Subgroups: Add/Remove any groups to include

Excluded Members: Add/Remove any groups to be excluded

Summary

Completion

                                                           ii.     Create Group

<a href="http://technet.microsoft.com/en-US/library/hh519778.aspx">How to Create a Group</a>

Create Folder

Create Knowledge Article

Create View

                                                           ii.     All Knowledge Articles

Create Related Change Request

Create Related Incident

Create Related Service Request

Delete, Edit, Remove items, Restore items

                                                         iii.     Archived Knowledge Articles

                                                          iv.     Draft Knowledge Articles

                                                            v.     Published Knowledge Articles

f.       Service Catalog

<a href="http://technet.microsoft.com/en-us/library/hh495624.aspx">Using the Service Catalog in System Center 2012 - Service Manager</a>

Templates

3.      Work Items

                                                             i.     Dependent Activities (Activities Assigned to Me or My Group, All Activities, Cancelled

Activities, Completed Activities, Failed Activities, In-Progress Activities, Unassigned Activities)

                                                           ii.     Manual Activities

                                                         iii.     Parallel Activities

                                                          iv.     Review Activities

                                                            v.     Runbook Automation Activities

                                                          vi.     Sequential Activities

Change Management (All Change Requests, CRs: Assigned to Me, Canceled, Closed, Completed, Failed, In Review, Manual Activity In Progress, On Hold, Rejected)

                                                             i.     Create Change Request

                                                           ii.     Create Folder

                                                         iii.     Create View

(Create Incident, Create Incident from Template, Create Folder, Create View)

                                                             i.     All Incidents

                                                           ii.     All Open Desired Configuration Management Incidents

                                                         iii.     All Open E-Mail Incidents

                                                          iv.     All Open Incidents

                                                            v.     All Open Incidents Extended

                                                          vi.     All Open Operations Manager Incidents

                                                        vii.     All Open Parent Incidents

                                                      viii.     All Open Portal Incidents

                                                          ix.     All Open Unassigned Incidents

                                                            x.     Assigned To Me

                                                          xi.     Escalated Incidents

                                                        xii.     Incident Support Group

All Tire 1 Open Incidents

All Tire 2 Open Incidents

All Tire 3 Open Incidents

Tire1 Open Incidents (unassigned)

Tire2 Open Incidents (unassigned)

Tire3 Open Incidents (unassigned)

                                                      xiii.     Incidents with Service Level Breached

                                                      xiv.     Incidents with Service Level Waringing

                                                        xv.     My Incidents

                                                      xvi.     Overdue Incidents

                                                    xvii.     Pending Incidents

Problem Management (Create Problem, Create Folder, Create View)

                                                             i.     Active Know Errors

                                                           ii.     Active Problems

                                                         iii.     Closed Problems

                                                          iv.     My Problems

                                                            v.     Needing Review

                                                          vi.     Resolved Problems

(Create Release Record, Create Folder, Create View)

                                                             i.     Child Release Records

                                                           ii.     Release Records: All, Assigned to me or my group, Cancelled, Closed, Completed,

Editing, Failed, In Progress, On Hold

f.       Service Request Fulfillment

<a href="http://technet.microsoft.com/en-US/library/hh519681.aspx">Managing Service Requests in System Center 2012 - Service Manager</a>

(Create Service Request, Create Service Request from Template, Create Folder, Create View)

                                                             i.     All Open Service Requests

                                                           ii.     Assigned To Me

                                                         iii.     Cancelled Service Requests

                                                          iv.     Closed Service Requests

                                                            v.     Completed Service Requests

                                                          vi.     Failed Service Requests

                                                        vii.     Service Requests with Service Level Breached

                                                      viii.     Service Requests with Service Level Warning

4.      Configuration Items

Builds

                                                             i.     General:

Object&gt;Display Name, Configuration item&gt; Asset Status, Notes, Build&gt; Title, Version, Description,Notes, Source Path, Repository, Instructions, Category

                                                           ii.     Related items: Work items affecting this configuration item, work items, Configuration

Items: Computers, Services and People, Knowledge Articles, Attached Files

Business Services

Service Map Properties&gt;Display Name, Classification, Owned By Organization, Priority, Status,Availability Schedule,

Service User&gt; Service owner, Service contacts,Service customers, Affected users

                                                           ii.     Service Components: Service Components,Properties of the selected item, Related

work items for the selected item

                                                         iii.     Service Dependents: Service Dependents,Properties of the selected item, Related work

items for the selected item

                                                          iv.     Related items: Work items affecting this configuration item, work items, Configuration

                                                            v.     Notes: Notes

                                                          vi.     Extensions:

Business Service&gt; Service ID

Computers

                                                             i.     All Windows Computers

General: Computer Identity&gt; Principal name, Primary user, DNS name, DNS Domain Name, NetBIOS Computer Name, NetBIOS Domain Name, IP Address, MAC Addresses, Active Directory SID, Active Directory Site, SMBIOS Asset Tag, Last Inventory Date, Serial Number,

Is virtual machine: check/uncheck/default, Operating System&gt; Operating System Version Display Name, Build Number, System Drive, Serial Number, Manufacturer, OS Language, Install Date, Windows Directory, Product Type, Physical Memory (MB), Country Code,

Logical Processors, Locale, Computer Details&gt; Manufacturer, Model, Platform Type, ISA, Chassis Type, System Type, Current time zone, Number Of Processors,

CIInformation&gt; Status, Custodian

Hardware:Processors, Network adapters, Physical hard drives, Logical hard drives

Software:Installed software, Software updates, Missing software updates

Relateditems: Work items affecting this configuration item, work items, Configuration Items: Computers, Services and People, Knowledge Articles, Attached Files

Notes:Notes

                                                           ii.     Computers with Active Change Requests

                                                         iii.     Computers with Active Incidents

Environments

Object&gt;Display Name, Configurationitem&gt; Asset Status, Notes, Environment&gt; Title, Description,Notes, Category

Printers

Object&gt;Display Name, Configuration item&gt; Asset Status, Notes, Active Directory Printer&gt; UNC Name, Server Name, Short Server Name, Printer Name, Print Network Address, Printer Share Name, Is Deleted, Driver Name, Driver Version, Print Memory,

Print Collate, Print Owner, Asset Number, Managed By, Print Duplex Supported, Print Color, Print Stapling Supported, Version Number, URL, Print Media Supported, Print Rate Unit, Print Max XExtent, Print Keep Printed Jobs, Print Rate, Print Media Ready, Print

Pages Per Minutes, Print Max Resolution Supported, Print Bin Names, Print MAC Address, Port Name, Physical Location Object, Keywords, Print Notify, Web Page, When Changed, Modify Time Stamp, Location, Canonical Name,Full Name, Distinguished Name, Description,

Organizational unit

f.       Software

                                                             i.     All Software

General: Object&gt;Display Name, Configuration item&gt; Asset Status,Notes,

Software Items&gt; Publisher, Version String, Product Name, Major Version, Minor Version, Locale ID, Is Virtual Application: True/False, Product Code

Related items: Work items affecting this configuration item, work items, Configuration Items: Computers, Services and People, Knowledge Articles, Attached Files

                                                           ii.     Software with Active Change Requests

                                                         iii.     Software with Active Incidents

Software Updates

                                                             i.     All Software Updates

Software Updates&gt; Vendor, Title

                                                           ii.     Software Updates with Active Change Requests

                                                         iii.     Software Updates with Active Incidents

Users

Name&gt; First Name, Initials, Last Name, Display as, User name, &gt;&gt;Street Address, Title, Company, City, Department, State, Office, Zip, Business Phone, Locale, Country, Time zone

                                                           ii.     Related items: Work items created by this user ,Work items affecting this user,

Work items closed by this user, Work items assigned to this user, Configuration items for which this user is a custodian

                                                         iii.     Organization: Manager, Direct reports

                                                          iv.     Notification: Add/Remove Notification addresses

                                                            v.     Computers and Devices: User’s Computers, User’sDevices

5.      Data Warehouse

<a href="http://technet.microsoft.com/en-US/library/hh519643.aspx">Managing the Data Warehouse in System Center 2012 - Service Manager</a>

Data Sources (You can register/unregister data source)

                                                             i.     Data source type:

                                                           ii.     Credentials: Run As account

Data Warehouse Jobs (You can Resume/ Suspend/ Modify the Jobs)

                                                             i.     General

                                                           ii.     Schedule: Hourly/Daily/Weekly, Run this job every 1-XXX hour(s) 0-59 minute(s)

                                                         iii.     Job Modules: Show all job modules: check/uncheck

Management Packs (You can Create Management Pack depends on existing MP, also, you can modify its Name and Description or Restart Deployment for some MPs)

                                                             i.     Run As Accounts (Display name, Description, Management pack, Account: Local System/Network

Service/Windows Account, [Username, Password, Domain])

                                                           ii.     User Roles (General, Queues, Configuration item Groups, Catalog item Groups, Tasks,

Views, From Templates, Users: You can Add/Remove users here) You can delete/modify Administrators and Report Users these2 user roles

6.      Reporting

<a href="http://technet.microsoft.com/en-US/library/jj614409.aspx">ManagingC hargeback Reports in System Center 2012 SP1 - Service Manager</a>

Favorite Reports

Analysis Libraries

7.      Others

Lists the user role profiles.

Describes the mapping of data that is imported by Active Directory Connector to Service Manager properties.

Describes the mapping of data that is imported by Configuration Manager Connector to Service Manager properties.

Describes registry settings for System Center 2012 – Service Manager.

<a> </a>

Thanks,

Jumping