Preamble:
In this season when the sun is in full swing, you can feel the warm embrace of the "free sauna" when you go out and walk two steps.
And online car-hailing, a mobile summer resort in this modern city, should be our cool little savior.
But recently, an incident of "the heat wave in the car is rolling, and the dispute over air conditioning has caused a storm", but many people have a chill, not because of the weather, but because of the disappointment of service quality.
Summer travel, online car-hailing has become "fragrant and sweet"
The online car-hailing market, that is booming, from the spark in the early years to the current trend of the prairie fire, the number of users has risen sharply, and the services are even more varied, from the economy to the luxury version, there is always one suitable for you.
As soon as summer arrives, air conditioning has become the standard for travel, after all, no one wants to be sweaty and lose makeup before they reach their destination.
"Air conditioning tug-of-war" at 32 degrees
said that on that day, the sun was shining and the temperature was approaching 32 degrees, and the heroine appeared - a female passenger who was in urgent need of coolness, and got into an online car-hailing car with full expectations.
As soon as the car door closed, she instantly felt like she was in steamer mode, so she naturally put forward the most desired request that summer: "Master, can you turn on the air conditioner?" Unexpectedly, the driver said "no" firmly.
The reason is nothing more than cost considerations, especially in the preferential mode of fixed price and special express car, as soon as the air conditioner is turned on, the fuel money is flowing, and the driver's brother's heart is also dripping blood.
Platform "and thin mud", public opinion fryer
Passengers are dissatisfied and directly find the platform for evaluation.
The platform's reply, like a basin of cold water in summer, extinguished the last shred of cool hope for passengers: "We don't stipulate that you have to turn on the air conditioner." ”
At this time, not only the passengers, but even the people who eat melons couldn't sit still, and doubts arose: "Isn't this service too inhumane?" ”
At the tip of the iceberg, the pain points of the industry have emerged
In fact, this matter is just a small wave in the online car-hailing industry.
Hidden behind is the embarrassment of the entire industry: the price war is hot, and drivers have to worry about cost control in order to earn a few more dollars.
The profit distribution mechanism of the platform is sometimes more like playing a game of "cat and mouse", where the driver works hard to run the order, but the money in hand always makes people feel uncomfortable.
There are different opinions, and netizens staged a "tongue war"
On social media, netizens have turned into "keyboard warriors", and some shouted for the driver: "On a hot day, it's not easy for the driver, so be more considerate!" There are also passengers on the side: "After paying the money, it is natural to enjoy comfortable service, the driver is not strong, and the platform has to be responsible!" "All kinds of opinions are intertwined, and it's not lively.
What is the way out? A win-win situation for all parties is king
If you want to solve the little embarrassment of the air conditioner when taking a taxi, we have to go through it from beginning to end and come up with an all-round strategy.
Passengers, don't rush out before getting on the bus, first walk around on your mobile phone, look at the driver's evaluation, pick a good reputation, and start the warm journey from the choice.
What are the special needs, such as loving the breeze or being cool to the end, send a message in advance, communicate, maybe the driver's brother can give you a small surprise, such as a bottle of ice water, a little luck in the summer!
Drivers and irons, although it is not easy to run orders every day, sweating is common, but thoughtful service is the king.
Greet guests from all over the world with a smile, warm words, a few intimate greetings, and a meticulous action, and there will naturally be more repeat customers.
After all, who doesn't love a ride and still be in a good mood?
As for the platform bigwigs in the stronghold, it's time to show off the real skills! Set a few rules that are both humane and practical, such as "when the temperature exceeds 30 degrees, automatic air conditioning will serve", which is simple and straightforward.
Then there is an "air-conditioning comfort fee" option, and passengers can decide for themselves whether they are willing to spend a little more money to enjoy the cool, or save a little sweat as a companion.
In this way, the cost of the driver is taken into account, the needs of the passengers are also met, and the win-win situation is happy!
Let's all think together and work hard together, and this little episode of taking a taxi can also become a small joy in the journey.
After all, when you're away from home, everyone wants to be comfortable, isn't it?
The future is promising, making travel better
Imagine such a picture, the future of online car-hailing journey, is no longer a simple movement from point A to point B, but a warm and comfortable small journey.
You pull out your phone and say goodbye to the long wait under the scorching sun, and welcome not only a clean and tidy car, but also the pleasant temperature in the car that seems to be tailored for you.
As soon as the car door opened, the heat wave said goodbye, and the refreshing air carried a little surprise, like a touch of coolness in summer, which instantly made your brows stretch and the mood index soared.
At this time, the smile of the driver's eldest brother appeared, which was not only a professional smile, but also like the warmth of old friends when they met.
The sentence "Hello, hard work on the road" is simple but heartwarming, making people feel that this is not just traveling, but also like gaining a little care and respect.
This kind of riding experience is simply a small blessing for the soul, making ordinary days shine.
To realize such a beautiful vision, each of our roles must be the protagonist in this "travel revolution".
As for the passengers, be more understanding, less impatient, and let every evaluation become an encouragement; The driver's master, maintain that enthusiasm, treat every service as if it was prepared for his family, and be careful and thoughtful;
As for the platform, it's like a big parent, who not only has to coordinate everything fairly and justly, but also has to give everyone a little surprise from time to time, such as a small gift for points exchange, or special benefits during the festival.
This is a collective creation about "how to make travel better".
Our passengers, drivers, and platforms are like friends on the same boat, and only by working together can we make this trip easy and enjoyable.
In the future, online car-hailing will not only be a means of transportation, but also a bridge connecting people with warmth, so that every corner of the city will be full of warmth and kindness.
Epilogue:
Although the "air conditioning storm" this time is small, it reflects a big problem.
It is hoped that it can become an opportunity to promote the progress of the industry, so that every trip in the future will become a comfortable trip on the go, rather than a "hot competition".
In this summer, let's look forward to the early arrival of the "spring" of ride-hailing services!