Our city has made targeted efforts to continue to deepen the reform of grassroots government services
"Micro-reform" to make a "big article"
At 8:40 every day, 20 minutes before the "opening of the door to welcome guests", the staff of the office windows of the Yuncheng Administrative Examination and Approval Service Administration have been uniformly dressed, lined up neatly at their respective stations, and practiced the standardized gestures and greetings of government service etiquette over and over again, full of vitality to welcome the new day.
The daily "pre-class meeting" reflects the new atmosphere of deepening the reform of administrative examination and approval services. Since the beginning of this year, the Municipal Administrative Examination and Approval Service Administration has focused on correcting the problems of "difficult, slow and complicated" in the examination and approval service, targeted efforts, precise services, and comprehensive treatment, and made new explorations in the work of service centers, serving enterprises and serving the masses.
Create a "project living room"
In less than one month, it completed various procedures from project approval to feasibility study approval, initial design approval, investment plan approval, etc., so that the project could be carried out smoothly.
This is the city's key project of the "one-to-one" service of the Municipal Administrative Examination and Approval Service Administration in the near future - the Science and Technology Innovation City Project of the Yellow River Golden Triangle (Yuncheng) Innovation Ecological Cluster. In order to speed up the construction of 32 provincial and municipal key projects, the special class of key project examination and approval service of the Municipal Administrative Examination and Approval Service Administration took the initiative to provide front-line services and opened a "green channel" for project approval.
"We clarify the specific responsible person, so that 'people focus on the project, the project to the person', provide whole-process guidance services, and integrate measures such as 'tolerance and deficiency handling + parallel approval + material sharing' into all aspects of project approval, so that multiple approval items are changed from 'series' to 'parallel', and implement a declaration, a review, and a completion to accelerate the approval process. At present, 27 key projects have been completed, and the rest are gradually advancing. Qin Guoqing, member of the party group of the Municipal Administrative Examination and Approval Service Administration, deputy director and head of the special class for key project examination and approval services, said.
Project construction is the lifeline of development and the main engine of economic development. In April this year, the Municipal Administrative Examination and Approval Service Administration opened a special area on the third floor of the government affairs center and set up a joint examination and approval office for key project examination and approval services to ensure the steady implementation and fruitful construction of key projects. Entering this "project living room" with an area of more than 100 square meters, there are all kinds of key project schedules, key project approval service classes, and key project approval service work measures hanging on the wall, and the "wall chart operation" is worthy of its name.
"According to the annual goals, we use the inverted construction period to determine the timetable, roadmap and responsibility objectives of each key project, and promote the weekly changes and monthly progress of key projects through weekly meetings, monthly scheduling and quarterly notification mechanisms." Shao Yongqing, a fourth-level researcher of the Municipal Administrative Examination and Approval Service Administration, said, "In order to ensure that the construction of the project is carried out efficiently according to the schedule, we convene relevant departments every week to meet and demonstrate the progress of key projects in the joint examination and approval office." Up to now, 5 business meetings have been held here, and the effect of serving major projects is obvious. ”
The "Home of Enterprise" is really heartwarming
At 10 o'clock on June 20, located opposite the window of the "Enterprise Opening Zone" of the Government Affairs Center, the newly opened "Enterprise Home" area "Customer Yingmen", there was an endless stream of staff who came to consult and help.
Under the guidance of Jia Junfeng, a full-time staff member, Ms. Sun of Yuncheng Sijian Co., Ltd. of Huazhao Holding Group was sitting at the computer desk and clicking the mouse, completing the procedures for changing the shareholders of the enterprise step by step. "The font size and format must comply with the upload regulations, and if there is a slight mistake, you have to fill it all in again, which is quite a headache. But with the help of the staff, it can be completed in less than 20 minutes, saving time and worry! Ms. Sun told reporters.
"Some complex procedures are the pain points, blockages and difficulties of enterprises, which need to be solved." Jia Junfeng said, "In the past, enterprises completed these procedures, they needed to consult on the spot first, then go home to operate and then submit to the door, at least twice to the hall, now they can handle it on the spot once they come, which is efficient and not easy to make mistakes." ”
"When a company comes, it's a family, and everything is done is a family affair." Focusing on the whole life cycle of the enterprise, the whole factor guarantee, and the whole business chain, the Municipal Administrative Examination and Approval Service Administration took the lead in setting up a "business home" in the province that integrates the functions of enterprise service services, enterprise appeal reception, and preferential enterprise policy fulfillment, which is not only equipped with computers, printers, photocopiers, and tea-house tables and chairs, but also provides services such as material review, online registration and policy consultation, so as to maximize the advantages of resource enrichment in the government affairs hall.
Coincidentally, the Municipal Administrative Examination and Approval Service Administration also took the lead in setting up a unified certificate making center in the province to provide enterprises with integrated services for certificate issuance, and transformed the certificate production and issuance model that was once responsible for a type of license by each of the three windows into a service model of "one independent certificate making center + a unified delivery window".
"Before, the production and issuance of certificates were scattered in various departments, and it was quite difficult for enterprises to apply for certificates. Now we adopt the "unified reception at the front desk, classified examination and approval at the back end, and unified issuance of certificates in one window", and gradually transfer the 14 kinds of licenses and 64 kinds of documents printed by the department according to the template to the certificate making center, and have realized the unified issuance of all licenses including 105 kinds of licenses and 64 kinds of documents, which effectively solves the problem of the masses taking the number through multiple windows and running more than one thing. At present, the transfer and undertaking of a total of 23 licenses and documents in the cultural, educational, and health categories is being initiated. Jia Jianqi, head of the qualification certification section of the bureau, said, "At the same time, from the entrance of the comprehensive acceptance window, the collection of acceptance information is standardized, the enterprise mails or picks it up, and the information runs through the whole process of issuing the certificate, which solves the long-standing problems such as unclear channels for the issuance of licenses." ”
The cloud exerts its "hi".
At the entrance of the third floor of the government affairs center, there are a variety of QR codes. This is the guide wall for municipal administrative licensing matters, and it is also the frontier gate for the masses to handle government affairs, involving 6 major categories and 93 highest-frequency matters such as transportation, investment and construction, culture, education and health, and food and drug supervision.
"Ding", the mobile phone is aimed at the wall QR code scan, the screen interface immediately jumps to the intelligent guide system, directly enter the keywords in the home page search bar, through the system's "situation guidance" function, the masses can consult according to their own situation, and get a customized one-time notice.
Image source: Yuncheng Administrative Examination and Approval Service Administration
"The system is an intelligent index tool launched by our bureau in combination with the popular service needs of the enterprise masses, which integrates the functions of 'handling inquiry, situation guidance, one-time notification', etc., and currently provides 149 medium and high-frequency matters in 12 approval departments, such as registration department, construction engineering and public utilities approval department, and transportation approval department. It has only been online for more than 1 month, with more than 5,000 clicks and queries, and more than 50 customized one-time notices printed, which effectively solves the problems that the masses will not do, where to do it, and what to do. Wang Jing, the person in charge of the comprehensive acceptance window of the bureau, said, "In order to facilitate the masses to inquire about the handling process, we have also launched an intelligent guidance system in the comprehensive window, the assistant counseling area and the WeChat public account." ”
Recently, Mr. Wang, a citizen who came to the government affairs center to apply for a road transport permit, logged in to the "intelligent guide system" through the WeChat public account, and the location, process and required information were clear at a glance on his mobile phone. "Now it's more and more convenient to do things, you can find the required materials without leaving home, and many processes can also be carried out on your mobile phone, which is really 'hi'." He was full of praise for it.
A small step to improve government services and a big step to facilitate the people and benefit the people. This year, the Municipal Administrative Examination and Approval Service Administration has further optimized and upgraded the comprehensive window, so that each window can accept business without distinction regardless of the matter and speed up the business processing. At the same time, three "instant documents" windows have been added to provide immediate services for 60 high-frequency matters such as road transport qualification certificates, taxi driver qualification certificates, physician and nurse practice certificates, and more than 15,000 business items have been completed so far.
"What the people want, what reform wants." Wang Jianbin, Secretary of the Party Group and Director of the Municipal Administrative Examination and Approval Service Administration, said, "Through a series of reform measures, we have realized the transformation of government services from 'management' to 'service', from 'extensive' to 'standardized', and realized more convenient, efficient and high-quality government services for enterprises and the masses. ”
Source: Yuncheng Daily Reporter: Yang Hongyi Chai Yujing