Caring for the elderly in the community has always been a topic of concern for the elderly and their children, and the core focus is that they are afraid that the elderly will not be familiar with the new environment, resulting in a sense of strangeness and uneasiness. In the Huixiangfu Yifuhui Nursing Home in Huangpu District, after a period of exploration, a set of good methods for elderly care has been summed up.
Aunt Li is over 80 years old this year, suffering from cognitive impairment, because half of her body is unable to move, her family is unable to care for her at home, so at the beginning of this year, Aunt Li and her daughter chose to live in this nursing home at the door of their home with the mood of giving it a try. On the same day, Aunt Li's daughter took the old man out to eat, get a haircut, and take a bath, and then sent Aunt Li to a nursing home. At night, Aunt Li was alone in a nursing home, feeling anxious. In response to this situation, the nursing staff in the nursing home took turns to "go into battle" to chat with Aunt Li to relieve her tension and talk until the old man went to sleep. After a period of adaptation, Aunt Li regarded the caregiver as her own family, and her tense emotions were relieved.
"To alleviate the anxiety of the elderly, in fact, it is necessary to be familiar with the habits of the elderly, in daily life, we have customized a personalized service package for the elderly, such as the taste of the elderly and their favorite food, we have made a menu, which is posted on the seat of the elderly, and our caregivers can see it at a glance and improve the experience of the elderly." Zhang Hong, director of Huixiangfu Yifuhui Nursing Home, said.
According to reports, "Hui Xiangfu" pension brand is a national chain enterprise, in Huangpu District Huaihai Road Street also has a branch structure, through the "strong team" with this nursing home, a lot of resources have been shared, such as Huaihai Road Street Community Canteen "applauded and applauded", then, the elderly can eat the brand catering of the adjacent Huaihai Street Elderly Canteen in Yifuhui Nursing Home, which not only saves costs, but also improves the service turnover of the elderly canteen, and also wins the reputation of the elderly.
"Usually, we also pay attention to the use of various 'groups', children often want to see the life of their families in nursing homes, we try to open a live webcast, in the 'big group' live broadcast, so that children can understand the living conditions of the elderly, at the same time, we also communicate with caregivers and family members of the 'small group' about the individualized needs of the elderly, such as dispensing, meals, special requirements, etc., the effect is immediate." Zhang Hong said, "Caring about the emotional value of the elderly and familiarizing them with collective life will naturally ease their emotions." ”
"Gold and silver cups are not as good as the old man's reputation." In Dianping.com, Huangpu District Huixiangfu Yifuhui Nursing Home has always had a special online store, and in the comments of this online store, many family members and the elderly spontaneously liked and left messages, "This is the most direct and real experience of the elderly, and we are both encouraging and spurring after reading it." In a comment, a family netizen said: "Thank you to every nursing staff in the nursing home for taking the elderly to Century Park, and the meticulous communication between online and offline makes us feel at ease, you have worked hard." ”
Reporter / Gao Lei
Editor / Lulu Chen
Photo / Gao Lei
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