What happened to Fat Donglai rolling dough these days, everyone should know.
A brief review of the matter, on the evening of June 25, a netizen posted a video on the Internet to feedback that the "rolling dough" processing site of Xinxiang Fat Donglai Joint Venture Catering had a poor sanitary environment.
Judging from the video he posted, the place where Fat Donglai processed the dough is indeed a worrisome hygiene. The ground is densely packed with all kinds of flour, and the ingredient bucket next to it is either dust or spices of various colors, which makes it unbearable to look at directly.
After receiving customer feedback, Fat Donglai attached great importance to it and immediately requested all the joint venture stalls of the catering department of the two stores in Xinxiang to be closed, and set up an investigation team to strictly investigate and implement the matter in combination with the head of the catering department.
After investigation, it was found that the things reported by the customer were true, and the results were quickly given. Give the customer a cash reward of 100,000 yuan; From June 9, 2024 to June 19, 2024, all customers who purchased rolling dough and spicy noodles at the catering department of Xinxiang Fat Donglai two stores will be refunded and given a compensation of 1,000 yuan (a total of 8,833 copies); and dismissed, dismissed, and canceled year-end benefits for the relevant staff of Fat Donglai; Xinxiang Fat Donglai dough rolling merchants are required to stop business from now on, and terminate the contract to terminate the cooperation, and withdraw the cabinet within a time limit.
Fat Donglai's treatment result was naturally unanimously praised by netizens, and they said, "I suddenly felt that I lost 1,000 yuan, why didn't I buy rolling dough during that time." "Why didn't I buy rolling dough, I missed 100,000." "The first time I was watched as a person, I suddenly felt a little used to it." Although it was ridiculed by netizens, this result really convinced everyone.
On June 27, Fat Donglai had already begun to process refunds to customers, and the queue was very long, and Fat Donglai also provided customers with water and stools.
Such intimate service is really speechless. Not to mention that Fat Donglai is the existence of the ceiling level of supermarket service attitude.
Generally, when other supermarkets or other stores encounter such a thing as Fat Donglai rolling dough, the practice is basically to close the store involved, dismiss the relevant personnel, and then deal with it according to the practice of refunding one and compensating one.
If it is a better practice, it is to refund one and pay three, and basically it will not be said that no matter how much dough rolling skin everyone buys, they will be compensated according to 1,000 yuan. Fat Donglai just wants to make others have nothing to say and can't find a reason to refute. (The point is that there was a customer who bought three bowls of rolling dough during that time, and she received 3,000 yuan in compensation)
Fat Donglai is really thinking about customers, attaches great importance to food safety, and is also very considerate to employees, and what is the so-called "grievance award".
As a popular supermarket, Fat Donglai is indeed quite profitable. But making more money is not the purpose of the founder Yu Donglai, some businesses are too profitable, and he will even criticize it, and will carry out daily quotas, and it is not good to sell too much.
In other supermarkets, where will they do this, they can't wait for every customer to consume, they are all buying, buying, buying as much as they can, how can they still restrict their consumption.
Fat Donglai is indeed a clear stream in many supermarkets, and it is also recognized as a good supermarket. No wonder so many highly educated talents are trying their best to get into Fat Donglai.
The reason why they want to enter Fat Donglai is also very simple, the salary is higher than that of ordinary supermarkets, the working hours are short, and there are many holidays. It is also more important to treat employees as if they were others. Unlike other companies, they either treat employees as cattle and sheep or employees as machines.