Nightmare! The Canadian girl's plane was delayed for 8 hours, and she claimed $2400 and was kicked in court angrily
Absolutely
Taking a plane in North America, there are too many uncontrollable things to deal with, temporary flight cancellations, delays, and loss of luggage are trivial.
It is precisely because there are too many such emergencies that it is common for everyone to deal with ticket refund compensation.
Recently, a Canadian woman claimed $2,400 from the airline for her flight delay, and ended up in court.
The woman, Aimee Mugridge, bought a WestJet ticket from Kelowna, BC to Phoenix, USA, and bought a round-trip ticket to Calgary.
The flight from Kelowna was delayed at 1:05 p.m., and it was supposed to arrive in Calgary at 3:06 p.m., but it was delayed to 11:12 p.m., delayed for 8 hours, so the connection was missed.
In order to catch up with the rest of the trip, Amy had to buy a new Alaska Airlines ticket and connect from Calgary to Seattle to Phoenix.
Upon her return, Amy applied for compensation from WestJet, arguing that they were liable for reimbursement of the airfare and other costs for the new flight.
WestJet rejected the claim, stating that the passenger had suffered damages beyond the company's control and only agreed to refund the ticket for the second half of the flight.
As a result, Amy sued WestJet in BC Civil Court.
The judge found that the WestJet delay was due to safety concerns and ordered them to pay Amy $575 in compensation for the delay.
In accordance with the current regulations, if a delay of more than 3 hours is within the control of a large airline, the airline is obliged to provide the passenger with a reasonable flight to the destination of the airline, which should depart within 9 hours.
"If the airline is unable to do so, it must rebook the passenger on any reasonable route to the destination within 48 hours."
If the reflight arrangement does not meet the passenger's needs, the airline must refund the unused ticket money.
WestJet also initially argued that they had arranged a new flight for Amy, but that she had booked a new ticket within two hours of arriving in Calgary.
In this regard, Amy said that WestJet did not have a flight to Phoenix for several days, and never provided her with new arrangements, so she bought the ticket herself.
WestJet admitted to it, but insisted that Amy had booked her flight without waiting for the allotted 48-hour deadline.
Amy said that although she did not tell WestJet that she bought the ticket, WestJet did not take measures, and even did not wait for WestJet to arrange a new flight until she returned to Canada after her trip.
In the end, the court ruled that WestJet should compensate Amy for the cost of the Alaska Airlines ticket she bought, but not for the second half of the WestJet flight.
In the case of Amy and WestJet, the two sides still had a bargain for a while before the result was reached, and the verdict was not as Amy intended.
In the "war of arms" between ordinary people and airlines, there are even worse than this, such as Ian Thompson, who lives in Ontario.
In February, Ian bought his 12-year-old son, Nathan, a low-cost Flair Airlines ticket, to fly to Florida to visit his grandparents.
Although he couldn't go with him, Nathan was flying with his siblings from other relatives. It went smoothly, but when he came back from the United States, his flight was delayed many times, and finally it was canceled and changed to the next day.
"I was nervous because I was ready to go home, but I couldn't figure out if the flight was canceled or delayed."
After being notified of the flight rescheduling, Nathan's grandparents took him home so that the child would not sleep alone at the airport.
When the child flew back to Canada safely, Ian filed a claim with Flair Airlines, and the airline agreed at first, admitting that it was his fault and saying that it would pay 1,000 dollars within one month.
But the words were spoken, but the actions never materialized.
Four months have passed, and Flair Airlines still has not compensated. Ian said the airline had been back and forth with him more than 60 times in the back and forth of emails and phone calls, but to no avail.
"They just don't want to keep their promises, they always make excuses, they don't want to pay compensation."
According to the new Air Passenger Protection Regulations, if a flight is delayed for three to six hours, passengers should receive 400 yuan in compensation. If the delay is between six and nine hours, the passenger can get 700 yuan and 1,000 yuan if the delay is more than nine hours.
Ian felt that there was no result in such a ritual, so he found the media directly,
CTV News contacted Flair Airlines to ask if there was such a thing, and the spokesperson quickly responded, saying-
"We are investigating the root cause, but we cannot comment on individual cases due to privacy concerns. According to the regulations, the customer should receive a compensation of 1000 yuan. ”
Unexpectedly, it really worked.
A few days later, Ian received compensation from the airline.
It can only be said that Ian's luck is quite good, and there were Canadian couples who claimed compensation from Air Canada, but they were sued by the other party in court, which made it difficult to sleep under mental pressure.