Jimu News reporter Zhang Qi
Recently, a number of fans reported that they wanted to watch Zhang Xinzhe's Nanjing concert on July 6, and spent 580 yuan on Damai to buy tickets online, but after the tickets were opened, they found that they were arranged in the 380 yuan area on the original seat map.
On June 30, a fan told a Jimu News reporter that after communicating with the customer service of Damai.com, he had changed to the 580 yuan area of the original seat map. Another fan said that he had proposed to the ticket operator a few days ago to exchange the ticket or refund the 200 yuan difference, but it has not been processed.
Comparison of the seating map of Zhang Xinzhe's Nanjing concert before (left) and after (right) being replaced
The 580 yuan fare became a 380 yuan seating area
Recently, a number of netizens posted that the 580 yuan seat of Zhang Xinzhe's Nanjing concert became 380 yuan, involving the 103 and 111 areas of the stands, and the seat map on the ticketing platform Damai Online was inconsistent before and after the ticketing.
Ms. Wei, a fan, told the Jimu News reporter that on June 18, she grabbed a ticket for Zhang Xinzhe's Nanjing concert on Damai.com, and the order was 580 yuan. After the ticket was opened on June 26, her seat was in the 111 area of the stands, but it corresponded to the area with a ticket price of 380 yuan, and she felt very confused. Later, I saw many people on social networking sites who had similar experiences.
"The customer service means that the original picture is wrong, let me use the current picture as the standard", Ms. Wei said, on June 27, she contacted the customer service of Damai.com, and found that the seat map on the website had changed, and the 111 area of the grandstand where her seat was located became a 580 yuan file. She continued to contact Damai.com customer service, and after missing the call three times, she found that her ticket had been changed to a seat in the same row in District 109. She was satisfied with the arrangement.
Ms. Zhang, a fan, also encountered this problem. At about 1 o'clock in the afternoon on June 18, she was about to grab tickets for this concert, and found that the seats in the 580 yuan file looked like they were facing the stage, and she felt that the view was better than that of some of the 980 yuan files in the infield, so she bought a ticket for 580 yuan. After the ticket was issued, she found that the 103 area where her seat was located was diagonally facing the stage, and the comparison found that the 103 area was the area with a ticket price of 380 yuan. Subsequently, Ms. Zhang contacted Damai.com's customer service online several times and called the Beijing 12315 hotline to report the matter. Ms. Zhang told reporters that she hoped that the relevant parties could change her seat or refund the difference between the two stalls of 200 yuan. At about 12 noon on June 28, Damai.com's customer service promised that she would reply within 48 hours. Until noon on the 30th, she had not received a reply.
Netizens posted a reflection of the seating problem of this concert (screenshot from social networking sites)
On June 30, the seat map of the "2024 Zhang Xinzhe 'Future Ultimate Edition' World Tour" on Damai Online showed that the single ticket price of the concert was divided into six levels, ranging from 380 yuan to 1,380 yuan. The seats of 580 yuan are from 103 to 111 areas of the stands, most of them are facing the stage, the seats in the 380 yuan area are diagonally facing the stage, and the 103 and 111 areas of the grandstand are on the edge of the 580 yuan file, and the previous seat map provided by Ms. Wei and other fans shows that the corresponding ticket price in the 103 and 111 areas is 380 yuan.
Ticketing platform: The organizer has caused an error due to negligence, and it is being handled
On the 30th, Jimu News reporters called the Damai.com hotline several times. A customer service staff said that the error in the ticket map of the concert involved was caused by the negligence of the organizer, and after the problem was discovered, Damai.com has made corrections as soon as possible, and has notified the affected users by text message, and assisted the organizer to arrange a special person to communicate with the user by phone. At present, according to the needs of users, some users have been helped to change to the 580 yuan area in the first version of the ticket map, which can ensure that multiple tickets can be seated. Some users have chosen to refund their tickets, and Damai.com has assisted users in handling refunds.
About the 2024 Zhang Xinzhe "Future Ultimate Edition" World Tour Nanjing Station (Source: Damai.com)
Damai also showed a "Statement on the Nanjing Station of the 2024 Zhang Xinzhe 'Future Ultimate Edition' World Tour", which was signed by Shanghai Xuntu Culture Media Co., Ltd. The company explained that when the project was planned, the 103 and 111 areas were 580 fares, and the design rendering error of the seat map sent to the ticketing platforms before the pre-sale was actually caused by the company's work mistakes, and there was no intentional situation. In order to make up for the mistake and apologize to the relevant users, the company has opened up the option of free refund or exchange to other 580 areas for users in the 103 and 111 areas. At present, some users have been helped to change their seats on the basis of guaranteeing multiple consecutive seats, and free refunds have also been given to users who choose to refund their tickets.
On the 30th, Jimu News reporters repeatedly called the company's shareholder, Shanghai Xuntu Culture Media Co., Ltd., but could not get through.
The owner of a rights protection group at Zhang Xinzhe's concert in Nanjing told reporters that there are 169 members in her group, and a quarter of them have successfully changed seats or chose to refund their tickets, leaving more than 100 people, most of whom are demanding to change seats to the original 580 yuan area, and a small number of people intend to continue to defend their rights and ask for compensation from relevant parties in accordance with the law.
(Source: Jimu News)
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