On July 6, the famous singer Zhang Xinzhe
A concert will be held at the Nanjing Olympic Sports Center
However, quite a few fans found out
After purchasing a ticket on the barley website
It was not even arranged in
What did you buy in a designated area?
According to reports, tickets for Zhang Xinzhe's Nanjing concert went on sale on June 18. In the seat map provided by the ticketing platform Damai.com at the time, the 580 yuan ticket was in the blue area of the picture, and the 380 yuan ticket was in the green area.
Mr. Zhou, a fan in Nanjing, said that he chose a 580 yuan ticket "facing the center of the stage", but after the ticket was issued, he found that he was assigned to District 111, which should be a seat ticket of 380 yuan.
After the tickets were issued, many fans found that they had encountered the same situation, including some out-of-town fans. Mr. Zhou said: "I consulted in the background of Damai.com, and the customer service directly said that they made a rendering error. I don't think it's just a picture rendering error. I suspect that the 380 ticket was not sold, so I sold the 380 as the 580 one, and everyone must not accept it. ”
As the number of complaints continued to increase, fans suddenly discovered that the seat map on Damai had quietly changed - the 103 and 111 districts that were originally in the green zone and priced at 380 yuan had become blue at 580 yuan.
Subsequently, Damai proposed two solutions: refund the original price or change the location, which caused greater dissatisfaction among fans
Ms. Li, a fan in Nanjing: "We finally grabbed the ticket, why should we refund it?" Now it's two open, 580 yuan good position is gone, and if you change me, I bought two tickets, I can't guarantee that I sit together, these two plans are very insincere, so I can't accept it. ”
Ms. Wang, a fan from other places: "Because I watched the concert and made other arrangements in my life, I think these are all time costs, and there will be losses in economic costs." Many people are angry not only because the seats have become worse, but because Damai.com has contempt for the rights and interests of consumers, and has changed it without permission, infringing on our rights and interests. ”
For example, fans said that not long ago, Damai.com had a similar situation in the process of selling tickets for singer Xue Zhiqian's concert, and the final solution was to refund the difference
So, how will Damai explain the different attitudes towards the two incidents? On June 28, Nanjing reporters called the customer service number of Damai.com several times, but failed to get in touch with the other party.
At present, fans have complained to the local market supervision and management department of Damai.com. The lawyer pointed out that after the fans purchased tickets on Damai.com, it was actually equivalent to the two parties entering into a sales contract, and Damai.com's behavior of changing the seat map was already suspected of breach of contract.
Netizen comments
Many netizens expressed their empathy for this incident
Solitude 98735: The most important thing is to affect the mood! It's usually not easy, and it's not long to see it!
Violent Woman: My seat at 890 is not as good as my seat at 690, and I really get angry and cry.
1:36 points: The appearance is too ugly!
Most netizens support rights protection
Xiancao ICC: Support the protection of rights in accordance with the law.
_mycandy: Refund one and pay three.
JadenTo: It's not okay to just refund the price difference, and you have to pay other compensation.
Ziyan - often laughs: at least triple the compensation, there should be regulations.
Lawyer's interpretation
Wu Guohao, a lawyer at Jiangsu Subo Law Firm: Consumers can demand that Damai bear the corresponding liability for breach of contract according to the relevant breach of contract clauses of the electronic contract signed with Damai.com. If there is false advertising and fraud on Damai.com, consumers can request Damai.com to refund one and pay three according to the provisions of the Consumer Law.
Source丨Nanjing Zero Distance, Chatterbox, Netizen Comment Editor丨Wu Zebin