Marketing skills: A good way to get customers to like you quickly is to listen to what they are saying
If you can do it and understand what he wants to express, then you can quickly make him like you and quickly shorten the distance between you.
For example, in the process of communicating with you, a customer said something like this, I went to Austria for a vacation last week, and I saw a super beautiful necklace in a store, and I wanted to find out if there was a similar one in China. If you were a salesman, how would you answer?
If you ask what the necklace looks like and what are its characteristics, let me see it, and I'll help you find it, then you are very wrong, indicating that you did not understand what he was trying to say, and did not understand what he was saying.
If you remove Austria, does that have any effect on the meaning of the phrase? A customer subconsciously, really want to talk to you about the necklace, will not add where to see, so we have to learn to be obedient many times, listen to the voice outside the words, understand the emotions behind him, in his inadvertent words, is what he wants to express, in fact, the customer did not take the initiative to ask, but in his subconscious is telling you, you build a stage for me to express myself, I want to show how wonderful my travel in Austria is, how high my quality of life is, others travel in ChinaI went on the international stage, and the subtext of his words was: Hurry up, ask me about my story in Austria.
The smart salesman will respond like this: very surprised and envious, Mr. Wang, when did you go to Austria, how was it there, what wonderful stories are there, tell us about it, let us all have a long insight, see the world, and share it with us. Hearing such an envious voice, the customer will be very proud and proud to share his experience with you, and all this is the effect he expects and wants to see.
So how to better understand what the customer wants to say, you need to learn listening skills, listen attentively to the customer, not only listen to his words, but also look at his colors, pay attention to his micro-expressions and body language, these non-verbal signals can often convey his true thoughts. You can ask questions to guide customers to give hints and express the information they want to convey, or you can put yourself in the other person's shoes and think from the other party's position through empathy, and understand the customer's feelings by expressing empathy, so as to establish a deeper level of trust and connection.
To communicate with customers, we must hear his voice, from his words, understand the meaning he wants to express behind the scenes, understand the emotions and feelings behind his words, in order to understand the customer's voice, you need to have keen insight, good communication skills and continuous learning attitude, constantly deliberate practice and continuous improvement, gradually improve their comprehension ability, and establish closer contact with customers, so that customers can like you faster and have trust and good impression of you.
Life is full of knowledge, learn a little every day, accumulate a little, you can be on the road of daily life, less detours, I hope my original information can help you, thank you for your attention!
The picture comes from the Internet