Today, the 174th press conference on the prevention and control of the new coronavirus pneumonia epidemic in Tianjin was held. At the press conference, a reporter asked: Many residents in Jinnan District are living at home, what if they are in arrears, especially the elderly friends whose children are not around, how to ensure their gas and heat needs? In this regard, Qi Xiaowei, deputy secretary of the party committee of Tianjin Energy Group and chairman of the trade union, replied.
First, within the scope of the Group's services, the mechanical meter gas resident users will not stop gas because of arrears, smart gas meter users can easily and quickly purchase gas online without leaving home, IC card gas meter users can choose the nearest service outlets, community self-service terminals, etc. to purchase gas, and the heating resident users affected by the epidemic will not stop because of arrears.
Second, citizens living in the sealing and control area, the control area and the prevention area, if they have gas purchase needs, can call "96677" or the business hall and service station of the local gas supply enterprise, and the energy group will arrange special personnel to actively coordinate the community solution. At the same time, the energy group has also established a docking mechanism with the community, and the public can also feedback through the community if they have service needs, and the energy group will do a good job in selling gas in a timely manner.
Third, the elderly do not have to worry about heat, the group's "96677" customer service hotline launched a special seat for the elderly with heat, and the "Tianjin Energy Heating" WeChat service account has also created an elderly model, providing the elderly with a number of services such as one-click repair, which is convenient for the elderly to easily run the heating business at home.
At the meeting, Qi Xiaowei, deputy secretary of the party committee and chairman of the trade union of Tianjin Energy Group, also introduced the work done by the energy group to ensure the daily life and heat of the people in Jinnan District and the whole city after the outbreak of the epidemic.
After the outbreak of this round of epidemics, the energy group insisted on the rapid action of "blowing the whistle in Jinnan and immediately reporting", carefully arranged production and operation, and launched a full fire to ensure the supply of the epidemic, and effectively guaranteed the safe and stable use of gas and heat by 4.2 million gas users and 1.13 million heating users.
Go all out to ensure the fight against the epidemic in Jinnan
The energy group has 4 grass-roots units that undertake the task of gas and heat supply service in Jinnan District, namely: Jinnan Branch of Jinnan China Resources Company, High Voltage Maintenance And Robbery Southern Operation Center, Hexi Branch of Tianjin Combustion Public Utilities Company, and Haihe Education Park Heating Service Center of Heat Company. In order to clench its fists and play a heavy fist to ensure supply, the party committee of the group established a temporary party branch for energy supply and supply services in the frontline of the fight against the epidemic in Jinnan, giving full play to the political and organizational advantages of grass-roots party organizations, and providing a strong guarantee of gas and heat supply for the victory of the epidemic in Jinnan District. The gas service housekeepers and line patrol personnel of Jinnan Branch of Jinyan Huarun Jinnan Branch took the initiative to "pair" with the community grid members to cooperate closely and solve the problems of the masses in a timely manner; the high-voltage operation center in the south comprehensively did a good job in the safe and stable operation of 11 gas high-profile stations and about 96 kilometers of pipelines; the Hexi Branch of Jinran Public Utilities actively connected with the local police station and the community, and used the network-charging equipment to handle gas purchase business for the masses on the spot; the Haijiaoyuan Center of the heat company set up two emergency teams to increase the frequency of inspection of the operation of instruments and meters. According to the outdoor temperature, the heating parameters are adjusted in time to ensure that the masses are warm and whirring at home.
Go all out for excellent service
Elaborately compile and publish the "Concentric Battle Epidemic Gas and Heat Use Without Worrying" Energy Group Gas and Heating Service Temperature "Heart" Guide, to provide the masses with a full range of service strategies. The Group's 104 gas and heating outlets covering all districts of the city insist on operating as usual, of which 58 outlets insist on extending service to 8 o'clock every night, providing citizens with warm and thoughtful offline window services while doing a good job in epidemic prevention and protection. The group customer service hotline "96677" is unimpeded 24 hours a day, accepting calls and problems from the masses at any time, and efficiently solving gas and heat problems. The group's gas enterprises have added mobile gas sales vehicles in some areas to ensure the user's gas purchase demand. The Group also dispatched a working group to support the frontline work of the Municipal Convenience Service Center, participated in the "12345" convenience hotline for the people to reply to messages and answer hot questions, and fought side by side with the Municipal Convenience Service Center to do a good job.
Go all out to ensure operation and safety
The AB corner system is implemented for key guaranteed posts, and three ABC shifts are set up for key posts to ensure uninterrupted production and operation. For the Group Chentang Gas Power Plant and the Group Gas and Heat Dispatching Customer Service Center, which have an important support and pivotal role in ensuring the safe and stable supply of electricity, gas and heat in the city, the on-the-job personnel are fully enclosed management and physically isolated from the outside world to avoid the risk of infection to the greatest extent. Comprehensively do a good job in the inspection and maintenance of power generation equipment, gas pipeline facilities, and heating pipeline facilities。 Actively coordinate upstream gas sources, ensure adequate gas supply, give full play to the advantages of "one network" heating, comprehensively improve the heating temperature, and ensure that the gas supply is stable and the heat source supply is stable and powerful。 In particular, we should do a good job in ensuring the heat and gas of key users such as "one old and one small", hospitals, and community neighborhood committees, so that the masses can use gas at home with peace of mind and warm up against the epidemic. All external business outlets, workplaces, doorposts, etc. strictly implement epidemic prevention measures such as scanning codes to measure temperature, regularly killing, and wearing masks, organize and do a good job in each round of nucleic acid testing, and build a solid epidemic prevention barrier. Set up a reserve commando team, the whole process of hot preparation, the establishment of a linkage guarantee mechanism to ensure that once the need for the team can be pulled out, can stand up.
Tianjin Energy Group gas and heating service warm "heart" guide
Comprehensive | Tianjin Energy Group
Source: Tianjin Broadcasting