Shanghai Manner Coffee "Coffee Spilling" Incident: The Existential Pressure Behind the Labor Conflict
Preface
Recently, a "spilling coffee" incident in Shanghai has caused heated discussions. According to reports, a coffee shop employee spilled coffee on the customer after a confrontation with the customer, and the scene was very embarrassing for a while. This incident not only sparked a heated discussion in the local area, but also became a hot topic on the Internet, and many netizens expressed their opinions on it.
Similar conflicts between employees and customers occur from time to time, and employees are usually in a vulnerable position, and once a conflict occurs, it often becomes the "focus" of public opinion, and even receives unnecessary accusations and attacks. Behind this, it actually reflects some labor contradictions in modern society, and also reveals the emotional oppression of low-level employees under the pressure of survival, as well as the contradictions and conflicts between employees and capitalists.
1. Incident review: Manner coffee shop clerk and customer clash
1. The beginning and end of the event
The coffee shop is located in a commercial area in Shanghai, and in the afternoon, a customer came to the store to spend money and ordered a cup of coffee. However, while waiting, the customer had a verbal altercation with the store staff over some trivial matters, and the emotions of both parties gradually increased.
When the coffee was brought to the customer, the customer could not calm down, complained to the coffee shop staff, and blamed the other party's service attitude on the spot. At this moment, the coffee clerk lost control of his emotions and spilled the coffee in his hand directly on the customer, and for a while, the customers and other employees at the scene were stunned in place, and this scene was also filmed by passing citizens and uploaded to the Internet.
2. Netizens are hotly discussed
With the spread of the video, this incident quickly caused a heated discussion among the majority of netizens, and many people left messages to express their opinions. Some people think that the behavior of the coffee shop clerk is very inappropriate, and no matter what kind of customer they meet, they should not use violent methods to resolve the conflict, but should remain calm and patient.
And there are also some netizens to the coffee clerk to express understanding and support, they believe that in the current society, the quality of some customers is really not high, obviously their own problem but have to push the responsibility to others, which undoubtedly brings a lot of trouble to the work and life of employees, so to a certain extent, we can understand the reason why employees are out of control.
2. Interpretation of the event: the survival pressure behind the conflict between labor and capital
1. Employee work pressure
It can be seen from this "spilling coffee" incident that in today's society, many people's lives are under great pressure, and in such a situation, it is easy to have emotional fluctuations and loss of control.
Especially some low-level employees, they usually have to face all kinds of complaints and accusations from customers, the working environment is not particularly good, and the long hours of high-intensity work make them feel very tired, which will have a certain impact on their emotional and mental health.
Once there is a conflict, it is difficult for them to get enough understanding and support, but they may be attacked and hurt unnecessarily, which will undoubtedly make their emotions worsen, and they may eventually choose some extreme ways to vent their emotions, which is why similar incidents often occur.
2. Labor conflicts
In addition, this incident also exposed some problems of labor conflicts. In modern society, the relationship between labor and management has gradually changed to a service relationship, and some enterprises often ignore the actual situation of employees in the pursuit of profit maximization, resulting in their rights and interests can not be effectively protected.
Especially for some employees in the service industry, their salaries are usually not particularly high, and there are certain problems in the working environment, and it is difficult for them to get enough support and help in the face of various challenges and pressures, which will undoubtedly bring great distress to their lives and work, and it is easy for them to have some negative emotions.
3. Enlightenment: Pay attention to the emotional health of employees and the balance of labor-management relations
1. Pay attention to the emotional health of employees
For such incidents, we can neither blindly carry out "moral kidnapping" of employees, nor adopt a "conniving" attitude towards the extremity of their behavior, but should guess from the deeper causes.
Enterprises should pay more attention to the emotional health of employees, and establish a complete set of psychological counseling mechanisms, so that employees can receive timely care and help in work and life, and can also learn to better deal with various emotional problems, so as to avoid some irreversible consequences.
2. Balance labor-management relations
It is also necessary to take a broader perspective and pay attention to the balance and fairness of labor relations. As an "intermediary" between workers and capitalists, enterprises should pay more attention to the actual needs of employees, give them due respect and care, and provide them with a good working environment and reasonable wages, so that they can feel a certain sense of achievement and happiness in their work.
Under the supervision of the society, it is also necessary to strengthen the "supervision" of the enterprise, so that it realizes that only by truly caring about the interests of employees can it achieve long-term development and success, and can it achieve a win-win situation in the true sense.
epilogue
The occurrence of the "spilling coffee" incident has undoubtedly brought a certain impact to the parties and related enterprises, and has also made more people have a deeper understanding of labor relations and employees' emotional health problems.
I hope that in the future work and life, both employees and ordinary citizens can learn to better understand and care for everyone around them, and can also start from themselves and contribute to the balance of labor relations and the harmonious development of society.