Reporter Ge Jianwei Correspondent Hu Junjie
Since the beginning of this year, the Sunshine Community of Yongan Sub-district Office of Xian'an District has launched a five-level "Guixiang Butler" governance model of "Street Steward", "Community Steward", "Grid Steward", "Community Steward" and "Neighborhood Steward", which has effectively promoted the standardization, efficiency and refinement of community governance, dressed up the peaceful background of the community, and benefited the majority of residents.
"Guixiang housekeeper" came knocking on the door
In order to promote the smooth development of the "knock on the door" action and effectively collect feedback from the masses, the community guided the community Guixiang housekeeper to announce the time, place, and buildings of the visit through online and offline methods before the visit. During the visit, the "Guixiang housekeeper" gave full play to the advantages of being familiar with people, places and situations, dispelled residents' doubts, smoothed communication channels, and mobilized residents to actively raise questions, needs and suggestions point-to-point. At the same time, an online "message board" has been set up to facilitate residents to talk about issues of concern and put forward opinions and suggestions, so that the Guixiang housekeeper has changed from one-way publicity to two-way interaction with residents, so as to better listen to the voice of the people, petition the people, and connect the people's hearts. At present, the Guixiang housekeeper of the community has collected 108 various appeals and suggestions, and has solved 90 urgent, difficult, worrying and longing problems for people's livelihood.
The policy of benefiting the people is delivered to the door
"There are many ways to participate in insurance payment, and online payment is fast and convenient." On June 13, in the activity room of the Hongyu community of the community, a "Huimin policy into the community" propaganda activity was underway, and Xu Libo, the housekeeper of Guixiang, used his functional advantages to explain the medical insurance and social security policy to residents. According to statistics, the community relies on the community Guixiang housekeeper to adopt a combination of online + offline methods to carry out publicity activities in terms of superior policies, people's livelihood services, convenient information, garbage classification, anti-telecom fraud, etc., so that the masses can understand in a timely manner and further harmonize the relationship between the party and the masses. "The publicity activity was very interesting, and let us understand the various policies that benefit the people and facilitate the people, and everyone liked it very much." Resident Wang Chunling said. At present, the community has carried out more than 12 lectures on the housekeepers of Guixiang.
Coordination and resolution to ensure harmony
"The septic tank in our building was clogged, causing all the sewage to overflow and smell bad." One day in early May this year, Mr. Chen, who lives in Building 1 of Jiale Haoyuan Community, went to the community to reflect. Subsequently, the community grid housekeeper immediately went to the community, and contacted the community housekeeper and the neighborhood housekeeper, and finally decided to list the problem as a joint construction project through household visits and maintenance opinions, and all residents of the building jointly raised funds to repair the septic tank. Within a week, the septic tank was repaired. It is often said that timely detection and resolution of conflicts is the key to maintaining community harmony and stability. The community gives full play to the role of "housekeeper" and the advantages of rich experience, good communication, and familiar personnel, and organizes Guixiang housekeepers to actively participate in the mediation of neighborhood conflicts in the community, and conflicts between owners and properties. In mediation, the problems that can be solved are solved on the spot, and the problems that cannot be solved are reported to the community in time to seek solutions. So far, 48 conflicts and disputes have been successfully resolved.
Pay attention to the disadvantaged and benefit people's livelihood
"Daddy Yang, it's raining heavily today, you should pay attention to safety when traveling, you can tell us if you have any difficulties, and we will try our best to help you solve them." On June 22, Liu Haiyan, a housekeeper in Guixiang, said this when she visited Yang Guangshu, an elderly man who lives alone. Prior to this, the Guixiang housekeeper grasped the situation of special groups in the jurisdiction through household understanding, and carried out paired assistance services for special groups such as "the elderly living alone, the elderly who are alone, and children in difficulty", and through daily household visits, they actually understood their physical health and living conditions, and provided "à la carte" services according to the actual livelihood needs of residents.
At the same time, Guixiang housekeepers rely on the community New Era Civilization Practice Station to integrate community cultural activity resources, effectively guide special groups to participate in various cultural activities, so that they can establish neighborhood relations and effectively improve their happiness in exchanges and interactions. Up to now, Guixiang housekeepers have paired up to help 52 special groups and have carried out 11 cultural activities.
The "Guixiang Butler" team provides 'zero' distance services for residents in need, builds a bridge of communication between residents and the community, unblocks residents' communication feedback and emergency help channels, builds a "doorstep" governance service system, and opens up the 'last mile' to serve residents. In the next step, we will further deepen the service power of Guixiang housekeepers, and use microservices to dress up the happy background of the community and benefit the residents of the community. A person in charge of the community said.