Did you hear that? Recently, a payment slip from Ningxia Children's Hospital became popular, because of an inconspicuous line of text - "intravenous infusion (seat group)", the charge of 5 yuan made netizens complain: "The infusion chair is also charged, is this hospital a shopping mall?" ”
In the face of this sudden "novelty" charge, the hospital gave an explanation. It turned out that the 5 yuan included not only part of the infusion fee, but also the seat usage fee. The staff explained that an infusion costs 5 yuan, a total of 10 yuan for two days, of which the seat fee is 2 yuan 5 yuan per day, a total of 5 yuan. At first glance, this is quite a fine calculation!
The response from the Health Insurance Bureau also came, and they said that such a charging method is fully in line with the policy regulations. The infusion fee is 5 yuan each time, and if the patient can only sit in a chair for infusion because of his condition, then the chair fee is halved and 2 yuan 5 each time. The policy is dead, and the people are alive, but in the eyes of netizens, this regulation seems to be a bit "rigid".
Netizens have a lot of discussions about this, and some people ridiculed: "Will you even have to charge for breathing next time?" More voices expressed dissatisfaction, believing that this type of charging lacks human care, damages the image of the hospital, and increases the financial burden on patients.
However, in this piece of skepticism, there are also rational voices pointing out that as long as the hospital clearly marks the price and complies with the relevant regulations, patients can also understand the cost considerations. But it's all about communication and transparency to make sure patients are aware of every cost.
For example, for the problem that you need to pay for printing medical records and there are no invoices, netizens called on hospitals to standardize operations and give formal invoices to increase trust. As a service organization, hospitals should be more humane in the details, so that patients feel warmth and respect, rather than confusion and dissatisfaction.
In short, the relationship between hospitals and patients is based on trust, and transparent, reasonable and humanized service is the key to winning the recognition of patients. I hope that in the future, we can enjoy a clearer consumption experience, so that the process of seeing a doctor is not only a treatment of diseases, but also a comfort for the soul.