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Wen I Tessie Entertainment
Edited by I. Tessie Entertainment
When it comes to conscientious enterprises, the first thing that many people think of is Fat Donglai.
Indeed, Fat Donglai really serves customers, thinks about it, and even treats its own employees preferentially, and the internal welfare of the company is very good.
Recently, Fat Donglai has once again become the focus of the whole network.
On June 25, a netizen exposed a production video of a dough rolling stall in the restaurant of Fat Donglai Shopping Mall, and reported that there was a problem with its production environment.
As soon as this video came out, it instantly became the focus of the whole network, and many netizens did not expect that their most trusted Fat Donglai also had health and environmental problems, so everyone broke the defense.
Suddenly, Fat Donglai was put on the cusp of public opinion, but it didn't take long for Fat Donglai to successfully achieve a reversal of the reputation of the whole network, and took an internal investigation as soon as possible, and took out 8.833 million yuan to compensate and apologize.
Many netizens were also impressed by Fat Donglai's approach, and now this matter has also ushered in a follow-up.
Fat Donglai compensated nearly 9 million for rolling dough
The incident occurred at a dough rolling processing facility jointly operated by Fat Donglai Restaurant in Xinxiang, and the whistleblower was specially delivering raw materials to the store.
During his work, he found that the sanitary environment of the processing place of this rolling dough shop was relatively poor, so he took a video and reflected it on the Internet.
In the exposed video, it can be seen that the sanitary environment of the processing site is indeed worrisome, and the rusty iron tong, with oil stains on it, is placed on the ground at will, and the ground also looks black.
On the 26th, the Xuchang headquarters of Fat Donglai issued a statement of the situation, saying that the company attaches great importance to this incident, and the joint operation of the rolling dough shop was also ordered to close, and an investigation team was set up to strictly investigate the matter.
On the 27th, Fat Donglai released an investigation report, detailing the causes, investigations, problem lines, rectification plans and treatment results.
A statement of the situation was issued on the second day of the incident, and the investigation report came out on the third day.
The results of the treatment, first of all, are the results of the internal personnel, a supervisor and a quality controller of the Xinxiang catering department will be dismissed according to the company's system, and the other management above the squad leader will be dismissed.
Then it was the compensation treatment of the whistleblower and the customer, and Fat Donglai gave the whistleblower 100,000 yuan in cash to express his gratitude; From the 9th to the 19th, all customers who came to the store to buy rolling dough and spicy noodles in these ten days will be refunded and an additional 1,000 yuan in cash compensation will be given.
It is reported that in the past ten days, the dough rolling shop has sold more than 8,000 copies, that is to say, plus the cash reward given to the whistleblower, Fat Donglai has compensated nearly 9 million for this dough rolling incident alone.
This result shocked netizens, and everyone praised Fat Donglai as a conscientious enterprise.
Many netizens from other places cast envious eyes, and netizens in Sichuan even knelt down and begged, hoping that Fat Donglai could drive to Chengdu.
On the 27th, Fat Donglai gave a compensation clause to be implemented, and yesterday afternoon, this matter also ushered in a follow-up, and the whistleblower has received a cash reward from Fat Donglai.
Follow-up: The whistleblower received 80,000 yuan and did not regret losing his job
Yesterday afternoon, a reporter contacted the whistleblower Xiao Jin, who said that the money had been received, and the money was given in cash, 80,000 yuan after deducting taxes and fees.
Xiao Jin said that on the afternoon of the 28th, Fat Donglai took the initiative to contact him, Fat Donglai was very patterned, and when the person in charge gave him money, the other party did not say that the money was not a reward, but a thank you.
Fat Donglai is very grateful to Xiaojin for reporting this behavior, because it can also convey the concept of paying attention to food safety issues to the society.
At the same time, Xiao Jin also told reporters that he was a little conflicted after seeing the investigation report released by Fat Donglai.
On the one hand, a supervisor and quality control staff were dismissed because of this incident, and Xiaojin felt a little guilty.
In addition, Kim lost his job; His job of rolling dough and delivering goods has only been done for a few days, and after this incident, the store closed and Xiaojin's job was gone.
Although the job is gone, Xiao Jin said that he does not regret it, and said that he is looking for a job now, and if he encounters such a situation again, Xiao Jin will still choose to do so.
As soon as this incident came out, netizens also blew up, saying, "I can earn 80,000 yuan in a few days after working, and no one will regret it." ”
"Of course, I won't regret it with these 80,000 yuan, but if this matter is not met by Fat Donglai, will you regret it?"
Some netizens are more curious about this bonus, because Fat Donglai said that he would give 100,000 yuan before, and now he has 80,000 yuan, and the netizen is curious that the tax deduction is too high.
However, some netizens replied to his question, saying that it was normal, because the money belonged to the whistleblower by accident.
Some netizens feel that it is a bit too much for the whistleblower to do this, but some netizens said that it is no problem to do so, the report is legitimate, and the society needs such people.
I have to say that Fat Donglai did things too quickly, and immediately after the incident, the rectification results and rectification plan were given.
The whistleblower Xiaojin's bonus has been received, and on the other hand, the compensation for the customers who came to the store to buy rolling dough and spicy noodles within ten days from the 9th to the 19th has also been paid.
Compensation and refunds to customers, and there were many customers on the scene, and everyone lined up in a long line.
However, because the weather was relatively hot that day, the staff of Fat Donglai also sent the number to the customers queuing in order, and arranged for the customers after the 30th not to queue up again, and to go to the mall to blow the air conditioner after receiving the number, and then the staff will call to notify them to receive compensation.
In front of the camera of the reporter's interview, the citizens praised Fat Donglai vigorously, and said that this is not lucky, this is the feedback of Fat Donglai's love.
Many customers praised Fat Donglai for being responsible, and were very satisfied with such a result, and there were many customers who successfully compensated and refunded on the scene.
epilogue
Food hygiene is a topic that people are more concerned about, and this fat Donglai dough rolling incident not only did not collapse, but also won the praise and applause of local customers and netizens across the network.
This time, Fat Donglai proved with practical actions that sincerity is the best marketing.
Fat Donglai does not mean that there will be no problems, but after he has problems, he has a sincere attitude to solve problems, which is worth learning from all enterprises.
After this incident, everyone also realized Fat Donglai again, and finally wished Fat Donglai a long way in business, and also hoped that there would be more and more such enterprises in China!