Ping An Property & Casualty has polished the background of "finance for the people" and done a good job in "inclusive finance".

It is the duty of finance to provide high-quality financial services for the real economy. Doing a solid job in inclusive finance is a major task for financial institutions to implement the decisions and arrangements of the CPC Central Committee. Over the past decade, the insurance industry, as an important part of the financial industry, has continuously improved the coverage and service capacity of inclusive insurance with the goal of better meeting the diversified insurance needs of the people and the real economy, and effectively enhanced the availability, convenience and sustainability of insurance services for the people.

In order to further promote the high-quality development of inclusive insurance, the State Administration of Financial Supervision and Administration recently issued the "Guiding Opinions on Promoting the High-quality Development of Inclusive Insurance" (hereinafter referred to as the "Guiding Opinions") and proposed that insurance companies should take the initiative to assume the responsibility and mission of protecting people's livelihood and serving the society, and actively participate in and promote the development of inclusive insurance based on their own business characteristics and advantages.

Ping An Property & Casualty deeply practices the political and people-oriented nature of financial work, always regards inclusive finance as a strategic key development direction, and actively promotes the continuous deepening of the supply of inclusive insurance products and services, continuously enriching product types, and gradually expanding social coverage, so as to continuously improve the people's sense of gain, happiness and security.

Escort small and micro enterprises and protect the healthy growth of small and micro enterprises

In 2023, Lao Wang, who runs a homestay in an urban village in a second-tier city, was injured in an accident by an employee in the early days of operation. The additional medical expenses have made the cash flow even tighter. After learning of the situation, the claims adjuster of Ping An Property & Casualty Insurance took the initiative to contact Lao Wang and told him that the previously insured "Happy Enterprise e-Sheng" covered employee accident protection, and that he could submit materials through the Ping An Enterprise Treasure APP to handle the claim online. After Lao Wang reported the case in the Ping An Enterprise Treasure APP, he received compensation the next day, which solved the worries of the operation.

As the main force of national economic development, small and micro enterprises play an extremely important role in stabilizing growth, expanding employment, promoting innovation, prospering the market and meeting the needs of the people. On the road of protecting the healthy growth of small and micro enterprises, Ping An Property & Casualty continues to weave a tight safety net to serve small and micro enterprises, so that the fruits of financial development can benefit small and micro enterprises more and more fairly.

In view of the production and operation characteristics of small and micro enterprises, Ping An Property & Casualty has launched a series of comprehensive protection products called "Happy Enterprise e-Health", which provides comprehensive protection for property, customers and employees. It is understood that the "Happy Enterprise e-Sheng" series of products take the meeting of the inclusive insurance needs of small and micro enterprises as the starting point and the end point, combined with the characteristics of small and micro enterprises in all walks of life, and cover the exclusive inclusive design and service of accident, property and other scenario risks. At the same time, Ping An Property & Casualty has deepened the digital transformation and upgrading of insurance services by building a one-stop online service platform called "Enterprise Treasure", and continued to optimize business handling, customer renewal, and case claims, helping enterprises quickly obtain risk protection and creating a customer service experience for small and micro enterprises that is "worry-free, time-saving, and cost-saving".

At the National Service Festival for Small and Medium-sized Commercial and Trade Circulation Enterprises held on May 10, Ping An Property & Casualty's "First Comprehensive Inclusive Protection for Employees, Customers and Property of Small and Micro Enterprises of Small and Medium-sized Enterprises" project was successfully selected as one of the "2024 Selected Cases of Financial Services for Small and Medium-sized Commercial Circulation Enterprises in China".

According to the latest "2023 Corporate Social Responsibility Report" released by Ping An Property & Casualty, by the end of 2023, Ping An Property & Casualty had provided more than 200 trillion yuan of all-risk risk protection for more than 2.3 million small and micro enterprises, covering more than 10 major small and micro industries such as accommodation, catering, retail, and manufacturing, with a total of more than 1.68 million claims and a compensation amount of more than 4.64 billion yuan, and a total of 33.79 million value-added services such as insurance, risk control, and health services for enterprises through Ping An Qibao's online platform. Helped enterprise customers reduce costs by 53.12 million yuan and helped enterprises improve efficiency by 14.71 million hours.

Escort rural revitalization and let the majority of farmers eat "reassurance"

Since May 2024, the continuous high temperature and drought weather in Henan Province has brought great challenges to the sowing and emergence of autumn crops. Ping An Property & Casualty quickly set up a special fund for drought relief to support drought-fighting materials. At present, the high-power, high-lift submersible pumps and supporting equipment urgently needed for drought control have been transported to Nanyang, Xinxiang, Zhoukou, Jiaozuo and Pingdingshan in batches to support the drought-resistant irrigation of autumn grain.

In addition to special funds and material support, Ping An Property & Casualty also actively uses technology to carry out risk reduction and accurate claims settlement services. In August last year, affected by Typhoon "Dusuri", Wuchang City, Heilongjiang Province, suffered continuous heavy precipitation, with more than 100 mm of precipitation for many consecutive days. Ping An Property & Casualty uses radar remote sensing to retrieve multi-day images before and after floods, deduce flood trends, accurately determine the duration and area of rice flooding in each region, and cooperate with the fixed-wing drone flight team at the survey site to conduct high-definition aerial photography to accurately verify the yield reduction and extinction in different areas. Relying on technology to quickly and accurately assess damage, Ping An Property & Casualty's agricultural insurance team completed the complex damage assessment work "quickly, accurately, accurately and well", and completed the pre-compensation of all the extinct areas within 30 days, with an advance compensation amount of 49.68 million yuan. At the same time, Ping An Property & Casualty donated a total of 288 generators, gasoline engines, water pumps and 15,000 woven bags to 19 disaster-stricken towns to assist the government in disaster relief work, including more than 50,000 mu of disaster-stricken rice, effectively protecting the vital interests of the affected farmers.

According to the "Guiding Opinions", the participants in the insurance industry should actively promote the "expansion of agricultural insurance, increase products, and upgrade standards", and steadily expand the coverage of bulk agricultural product insurance; Improve the accuracy of agricultural insurance underwriting and claims, and strive to increase the insurance rate of small-scale farmers.

On the road of protecting the "Three Rural Areas", Ping An Property & Casualty has continuously optimized the insurance design and claim settlement services, so that the majority of farmers can eat "peace of mind". With the empowerment of science and technology, Ping An Property & Casualty actively builds an integrated service system of "protection, prevention, rescue and compensation": In advance, Ping An Property & Casualty provides risk reduction services for farmers to help prevent disasters and reduce losses; After the incident, Ping An Property & Casualty took the initiative to participate in disaster relief to help reduce farmers' losses, and at the same time ensure that in the event of an accident, it can quickly settle claims and pay all the compensation that should be paid, stabilize the income of grain farmers, enhance farmers' sense of gain, and help ensure national food security.

At the same time, Ping An Property & Casualty, in strict accordance with the country's major strategic plan to comprehensively promote rural revitalization, actively builds "technology-based agricultural insurance" and "service-oriented agricultural insurance" to comprehensively contribute to rural revitalization. According to Ping An Property & Casualty's 2023 Corporate Social Responsibility Report, by the end of 2023, the Party branches of Ping An Property & Casualty's subsidiaries had established 1,434 Party building and co-construction sites with the Party branches of grassroots village committees in various regions, serving 2.98 million villagers and providing a total of more than 1.9 trillion yuan in risk protection. A total of 295 "revitalization and protection" projects have been implemented, leveraging 5.041 billion yuan of industrial development funds, and helping 775,000 rural households to increase their annual income by 9.3 billion yuan.

Guided by customer needs, Ping An Property & Casualty continued to improve the service efficiency of the "three provinces".

On May 18, heavy rain to heavy rain occurred in various urban areas of Nanning City, Guangxi, with a maximum rain intensity of more than 100 mm in 1 hour, waterlogging and flooding of vehicles in many places. Ping An Property & Casualty Guangxi Branch has gathered more than 100 claims adjusters in Nanning to work on the job, opened a green channel, simplified the claim process, innovated the claim service model, minimized the property losses of the people, and provided the people with "worry-free, time-saving, and money-saving" claim settlement services.

During this period, Ms. Gu, the owner of the car, reported that her vehicle was parked outdoors, and the vehicle was damaged by flooding due to a sudden rainstorm. When it was learned that the flooded position of the vehicle had exceeded the instrument panel, and the owner was worried about the potential safety hazards after the vehicle was repaired, the claims adjuster communicated with Ms. Gu to directly arrange for the vehicle to be rescued to the preservation site for the presumed total loss, and actively contacted Ms. Gu to collect the claim documents to communicate the compensation plan. In the end, the on-site confirmed a one-time loss assessment of 61,000 yuan, and realized the payment on the same day. To this end, Ms. Gu praised Ping An Property & Casualty's efficient claims settlement service of "worry-free, time-saving, and money-saving", and presented a pennant to express her gratitude.

The "Guiding Opinions" clearly state that inclusive insurance, as an important part of inclusive finance in the mainland, should focus on ensuring people's livelihood and serving the society, and strive to provide insurance services with wide coverage, fair accessibility, reasonable premiums and effective protection for the broad masses of the people.

Ping An Property & Casualty has always adhered to the people-centered value orientation, taking satisfying the people's yearning for a better life as the starting point and end point of its work, and insisting on providing customers with products and services that "save worry, time and money".

In terms of peace of mind for customers, Ping An Property & Casualty provides one-stop claims service and dedicated claims manager to protect and accompany customers throughout the process, so that car owners do not need to spend time dealing with complicated claims matters, and protect more than 1.46 million car owners during the holidays in 2023, with a customer praise rate of 97.8%.

In terms of saving time for customers, Ping An Property & Casualty relies on the Ping An Good Car Owner App to provide convenient online services for car owners, and 93.4% of online claims cases are paid within one hour. By the end of 2023, the number of registered users of the Ping An Good Car Owner App exceeded 200 million. Ping An Property & Casualty has maintained its leading position in the property insurance industry in the insurance service quality index evaluation issued by China Banking and Insurance Credit Co., Ltd.

In terms of saving money for customers, Ping An Property & Casualty's customer payment for car repair in 2023 will exceed 62.2 billion yuan; For hospitalized patients, Ping An Property & Casualty has paid accurate compensation in advance during their treatment, providing a fast claim settlement experience and reducing the burden of patients' expenses, serving 217,000 customers.

According to the 2023 Corporate Social Responsibility Report released by Ping An Property & Casualty, in 2023, Ping An Property & Casualty's claims amount exceeded 160 billion yuan, and more than 500 million customers were served throughout the year.

The "three provinces" service is only in progress, not completed. In order to better listen to the voice of customers, under the guidance of Ping An Group, Ping An Property & Casualty has carried out a series of actions such as front-line listening for senior executives and listening to return visits in 100 cities and thousands of stores, listening to customer needs, and launching cutting-edge services that are innovative in the industry and perceived by customers, so as to continue to create a customer experience that "saves worry, time and money".

The "Chinese characteristics" of the financial industry are mainly reflected in the realization of the unity of social and economic benefits. Ping An Property & Casualty has done a solid job in the five major articles of science and technology finance, green finance, inclusive finance, pension finance and digital finance, identified the entry point of serving people's livelihood, polished the background color of "for the people", and injected more financial "living water" into economic and social development.